Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Multi-Project Management ￨ Process Innovation / Optimization ￨ Collaborative Network-Building

Virtual Team Building / Leadership ￨ Training / Development ￨ Coaching / Mentoring ￨ Communications

Client / Vendor Relations ￨ Multi-Product Advocacy ￨ Sustainable Business Practices ￨ Meeting Facilitation

Assessments Integrations ￨ Client Needs Analysis / Assessments ￨ Repeatable Delivery Practices ￨ Customer Service

Highly Accomplished IT Leader who offers solutions-centric critical thinking for insightful, change-oriented results in alignment with a comxxxxxxny s vision. Out-of-the-Box Thinker who quickly adapts to evolving scenarios as the go-to leader for assessments integrations, LMS content, and WBT integrations. Excellent Communicator who develops synergistic relationships with decision-makers and vendors; builds loyal client relations; and leads teams of sales, delivery, product advocates, and technical representatives by example and with ethics and integrity to develop sustainable practices, complete implementations on time, and provide a wow customer experience.

Capitalize on the opportunity to lead forward-thinking assessments and content integration processes and provide integral tools for team members to direct successful integration endeavors. Promote solutions-centric thought leadership for DDI eProducts, including xxxxxxrticixxxxxxting in the development of xAPI / Tin Can API and as secretary in the next HR-XML version 4.0. Deliver resourceful technical support for clients experiencing issues with DDI solutions integrated with ATS or LMS. Lead diverse meetings, including for integrations team, customer eCab product configurations, DDI API documentation, and sales engineering. Complete detailed client-requested security assessment, vulnerability scan, and technical documentation presented during sales processes.

  Successfully lead assessments of integration projects.

  Achieved STAR Performer Honorable Mention status in 2014.

  Support a collaborative network of high-profile ATS and LMS vendors.

  Coach global STAR points and consistently champion process improvements.

  Develop and implement SCORM functions used for WBT course / LMS SCORM integrations.

  Recognized for job excellence with Team Heroz Award in 2012, and as Honorable Mention in 2015.

Strategically steered networking engineering initiatives for Vital Works Application Suite, TeleMate, and Sterling Commerce Gentran Application with Microsoft Windows 2000 Servers running Microsoft 2000 SQL Server with vendor application code setup of server and data interface engines as applicable. Comprehensively managed additional data systems, including inventory collection (i.e. HighJump), voice recording, document imaging, and decision support. Administered Avaya Definity G3 Telecommunications systems, including G3r version 6.0 through version 10, G3si version 4 through 6, ProLogix version 6 through 10, and Avaya Intuity Voicemail System. Configured IP telephones, including firmware distribution, IP address assignments, and documentation. Troubleshot T-1 sxxxxxxns, ISDN circuits, garage entry keyxxxxxxds, xxxxxxging systems, and xxxxxxrking gates, among others. Handled trunk group configuration, abbreviated dialing lists, hunt group analysis, vector directory numbers, and vectors.

  Coordinated design of dynamic new system configurations.

  Cost-effectively ordered key equipment and directed all installations.

  Seamlessly configured Voice over IP connections to various satellite locations.

  Proactively interfaced among internal dexxxxxxrtment heads to meet and / or exceed goals.

  Served as NDPS Project Lead to create plans, document efforts, and determine technician training.

B.S., Management Information Systems (Accounting Minor) Indiana University of Xxxxxx

Microsoft Certified Professional (Since 2004) ￨ Novell Certified Network Engineer Novell Netware v4.11 6.0

SCORM 1.2 ￨ Development & Interoperability CMS LSAL & ADL Lab, Orlando, FL (2004)

Development Dimensions International, Inc.

Leadership Development Program (2016 Present)

Facilitation Skills Workshop (2004) ￨ Target Selection: Interviewer (2014)

Communicating for Leadership Success (2014) ￨ Coaching for Peak Performance (2014)

Developing Yourself & Others (2014) ￨ Strengthening Your Xxxxxxrtnerships (2014) ￨ Fostering Innovation (2014)

Member, Association of Computing Machinery (Since 2003)

Member, HR-XML Open Standards Group ￨ Member, Advanced Distribution Learning