- 4278 SW 132^nd Way Ÿ Miramar, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 26 years providing high-performance customer service and operations management in the parcel delivery businesses with a view to taking on more responsibilities in the public transportation sector. I am currently with FedEx as USGO/Senior Manager for the North Miami Beach operations while serving as Operations Manager for FedEx Miami, having gone through the ranks starting as a Courier/Dispatcher for its New York City operations in 1992. For more details, please take a moment to go through my resum .

In all my professional engagements in operations management, regardless of industry, I have demonstrated not just my relevant competencies, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in maintaining customer loyalties and a solid reputation in highly competitive markets.

I am confident that my extensive experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career and help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

DAVID BOBB

Attachment: Resum

- 4278 SW 132^nd Way Ÿ Miramar, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Manager (Transportation)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 26 years providing high-performance customer service and operations management in the parcel delivery businesses.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stressful conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Tactical & Operations Planning

    Operations Management

    Transportation & Logistics Management

    Customer Service Management

    Project Management

    Relationship Management (Customers, Suppliers, & Public)

    Total Quality Management

    Process/Workxxxxxxow Improvement

    Productivity Improvement

    Staff Supervision & Training

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    FedEx Automation Systems

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

FedEx

    Manage a team of professionals in executing business plans while administering an annual operating budget of over $6M and ensuring that company, district, and station goals and objectives are met consistently.

    Train and mentor managers in providing operations support in according with performance metrics.

    Manage routine and extraordinary station performance adjusting to achieve service and production requirements.

    Serve as a member of the district CAST team and assist with MD validations.

    Provided operations and tactical planning and execution to achieve service, productivity and efficiency with a strong commitment to CORE values, business objectives, and strategies.

    Improved on road performance by 0.25 SPH achieving SPH monthly goals with an all-day utilization avg of 93%.

    Served as a member of the district CAST team while assisting with MD validations.

    Served as Project lead in developing and implementing long range on-road plans covering business expansion, new procedures, staffing augmentation or reduction, equipment upgrades, vehicle maintenance, and product management.

    Implemented and managed on-road plans for capacity planning & maintenance of loop-structure, adjusting plans to increase/maintain productivity, and anticipating loop structures for holidays, seasonal xxxxxxuctuations, & special events.

    Provided critical feedback and evaluation of operational expenses and delivery of customer service to operations management to maximize efficiency and service quality.

    Evaluated master schedule, reconciled schedules to the Station Ops plan, and prepared station for SRA roll-out.

    Oversaw daily operations ensuring timely completion and success of CSM Audit serving as a member of the District CSM audit Team while implementing ROADS and OSS plans.

    Collaborated with Engineering to ensure accuracy in using BP forms such as Van line up, and AM staffing, among others. Trained all employees on proper methods to maintain road safety and customer satisfaction.

    Achieved lowest Cost per Package during FY02 and FY03, outperforming PFTE goal by 2.5% year over year.

    Increased efficiency of on road stop per courier by 7%.

Education & Credentials

    Completed 90 Credits, DOWLING COLLEGE Ÿ Oakdale, NY (2005)

Awards & Recognition

    Received CEO Safety Award, FedEx (2003)