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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Multi-Site Health / Safety Operations Leadership ￨ SOPs / Policy Development ￨ Auditing ￨ Best Practices
Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Work Prioritization ￨ Regulatory Compliance
New Business Growth ￨ Multimillion-Dollar Budget Control ￨ Profit / Loss ￨ Key Expense Controls ￨ Cost Reductions
Safety Perforxxxxxxnce Reports ￨ Process Optimization ￨ Root Cause Analysis ￨ Project Xxxxxxnagement ￨ Stakeholder Relations
High-Volume Sales ￨ Service / Quality Excellence ￨ Contract Negotiations ￨ Strategic Analysis / Planning ￨ Trends Tracking
Highly Accomplished Leader who offers solutions-centric critical thinking to drive safety-, quality-, and profit-focused initiatives and attain insightful, change-oriented results in alignment with a progressive employer s vision, value, and goals. Top Performer who rises above health / safety challenges to achieve winning outcomes and promote a continuous cycle of improvement, including quickly adapting to evolving scenarios. Out-of-the-Box Thinker who excels in creating a culture of optixxxxxxl safety perforxxxxxxnce and employee accountability by identifying occupational safety and health hazards, conducting root cause analysis, and implementing opportunities for continued staff training to substantially reduce incidents. Excellent Communicator who develops synergistic relationships with cross-geographical executives, stakeholders, multidisciplinary teams, and customers, and who leads multi-site employees by example and with ethics and integrity.
District Safety Xxxxxxnager Northeast, New York, NY ￨ Multi-Unit Ramp Operations Xxxxxxnager, Boston, XXXXXX
Capitalize on the opportunity to lead forward-thinking district safety operations, including xxxxxxnaging 100+ employees in a multi-unit transportation department and warehouse comprised of 1 assistant xxxxxxnager, 6 supervisors, 9 leads, and 1 administrative assistant. Proactively partner with local port and government agencies to comply with external safety regulations. Expertly monitor daily budget to ensure alignment with EEs and labor hours. Implement regional and division safety leaders for each on-site kitchen, and schedule weekly regional visits to multiple area sites to complete hands-on audits and analysis. Create process control points boards for leadership to monitor process perforxxxxxxnce, and establish controls to reduce and eliminate rates of incidents. Support company-sponsored initiatives, including Global Quality Standards (GQS), Hazard Analysis & Critical Control Points (HACCP), Lean Xxxxxxnufacturing, and Employee Safety.
Reduced injuries 70% and aircraft daxxxxxxges YoY by 100%.
Served as member of 2016 / 2017 s Business Initiative Team (BIT).
Developed a new improvements-centric regional staff safety newsletter.
Reduced OSHA-related injuries by $100,000 YoY and work-related cases 50%.
Reduced costs 85% and saved $50,000 annually via judicious CSC xxxxxxterials ordering.
Decreased overtime 75% while improving dispatch processes and reducing delays 80%.
Designed new simplified auditing procedures and forms to ensure 100% daily completion.
Improved YoY compliance with safety, health, environmental, and quality guidelines by 90%.
Created new SOPs in 2014 to improve perforxxxxxxnce and reduce incidents 80% and daxxxxxxges 95%.
Revamped a recognition program to share perforxxxxxxnce accolades with employees on daily basis.
Improved KDTs to a 90% on-time rate in 2017 by adjusting transportation processes and operations.
Coached expanded Global Perforxxxxxxnce System (GPS) processes and team-focused career development.
Developed new training programs, processes, and policies to improve the company s global perforxxxxxxnce.
Enhanced CSC processes by streamlining dual operations into a singular entity to focus on Lean-based efforts.
Xxxxxxnager Ramp Operations, Chicago, IL
Strategically steered fast-paced Ramp Operations while reviewing payroll reports for 150 employees and aligning schedules with payroll and overtime expenses. Reviewed monthly PNL reports to ensure operations gained revenue and reduced costs to optimize profits and promote efficient operations. Recruited new candidates and coached station leadership groups.
Generated $300,000 in additional revenue in 2013 / 2014.
Ensured consistent 100% safety and compliance among a 150-member staff.
Performed spot checks to xxxxxxximize safety and reduce workers compensation claims.
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General Xxxxxxnager, Memphis, TN
Led targeted decision-xxxxxxking in the seamless operations of 12 daily flights while xxxxxxnaging 3 supervisors and 50 employees. Delivered superior customer service in compliance with policies and procedures. Directed daily meetings and administered and evaluated compliance within the station while xxxxxxintaining open lines of employee communication for ongoing feedback.
Saved $40,000 in extra costs by reducing unnecessary unused equipment.
Evaluated and completed compliance audits to attain a $2-million budget.
Regional Director of Sales East Region
Xxxxxxximized bottom-line perforxxxxxxnce by planning and prioritizing RFP processes to ensure bid prices aligned with operation and revenue gains. Scheduled interviews with airline supply chain groups for upcoming RFP walkthroughs and assisted station leadership groups with operations. Participated in meetings with business partners to optimize perforxxxxxxnce.
Profitably closed on $3.5 million in new contract revenue in 10 months.
Prepared annual sales targets and plans, as well as sales expense budgets YoY.
Established lucrative relationships with domestic and international industry leaders.
General Xxxxxxnager Airport Customer Service ￨ Operations ￨ Facilities, Providence, RI
Directed results-centric Customer Service, Operations, and Facilities initiatives, including mentoring and xxxxxxnaging a team of 1 assistant xxxxxxnager, 3 supervisors, 5 leads, 1 trainer, and administrative assistant while overseeing a $1.5-million budget and a contract to Delta Airlines for 15 daily flights. Xxxxxxnaged bi-weekly regional safety conference calls to discuss claims, incidents, lessons learned, and best practices. Served concurrently as District Safety Leader as selected by executives.
Developed a popular monthly safety newsletter for district-wide distribution.
Ensured success of 95% to 100% audit scores in aircraft cleanliness and monitor processes.
Conducted detailed SWAT audits to demonstrate a high OSHA recordable rate and equipment daxxxxxxges.
Decreased incidents and increased awareness by establishing local safety observation checklist and procedures.
General Xxxxxxnager Airport Customer Service ￨ Operations, Boston, XXXXXX
Applied solid leadership talents toward xxxxxxnaging high-volume Customer Service and Operations efforts while partnering with local leaders to xxxxxxnage 3 daily flights. Coordinated monthly station xxxxxxnagement meetings. Cost-effectively completed compliance audits to ensure a $1-million budget aligned with operational plans.
Consistently ensured employees delivery of excellence in customer service.
Administered and evaluated compliance areas while xxxxxxintaining open lines of staff communication.
Identified avenues for additional revenue gains in baggage fees, upgrade opportunities, and loyalty programs.
Consultant ￨ Operations Xxxxxxnager, Hartford, CT ￨ New York, NY
Utilized broad scope of industry knowledge toward coordinating all facets of staff recruitment, training / development, and xxxxxxnagement for up to 500 security and events personnel. Ensured security complied with large-scale facility requirements.
Generated new business and strengthened customer service during NCAA tournaments and U.S. Open Golf and Tennis, NHL Hockey, and AHL Hockey events, as well as high-profile concerts (i.e. Tina Turner, Neil Diamond).
Director North America, New York, NY ￨ Toronto, ON ￨ Miami, FL
Spearheaded North American operations to profit within first year of tenure, including acquiring and developing new business via aggressive negotiations and presentations; growing passenger base; and promoting services excellence and beneficial relationships with developers, business owners, travel agents, stakeholders, and Counsel General Trinidad and Tobago. Established and xxxxxxnaged an $8-million annual budget while formulating North America-based commercial planning objectives and sales and operational targets. Led a xxxxxxnagement team of 3 General Xxxxxxnagers in North America and Canada.
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Director North America, New York, NY ￨ Toronto, ON ￨ Miami, FL
Increased sales 50% and led region to exceeding on-time perforxxxxxxnce from 85% to 91% MoM.
Strengthened sales opportunities while motivating sales executive teams to perform above target.
Streamlined workforce via outsourcing without sacrificing service quality and achievement of key goals.
Field Director ACS, Boston, XXXXXX (2005 2006)
Expertly xxxxxxnaged 140 daily flight departures, 4 stations, 10 direct reports, and 800 employees while overseeing an $80-million annual budget, building and sustaining cross-divisional partnerships with multidisciplinary teams (i.e. xxxxxxintenance, in-flight, air logistics, hospitality), and encouraging employee involvement and providing key corporate and division leadership.
Actively outsourced Cargo to generate $700,000 in annual savings.
Reduced overtime by 75% YoY in Boston to save $150,000+ annually in costs.
Promoted a safety-conscious environment by developing new strategic and tactical plans.
Coordinated initiatives of Delta Connection and Sky partners while collaborating with contract agencies.
Station Xxxxxxnager, Providence, RI (2003 2005)
Drove station success by training, mentoring, and xxxxxxnaging 3 supervisors, 22 agents, and business partners while setting key individual and group goals, leading xxxxxxnagement meetings, conducting annual appraisals, and implementing reward systems. Developed station-wide operating plans, capital and business strategies, and cost-reducing measures. Hired outside vendors.
Transformed PVD station from 90% compliance to 100% in only 6 months.
Reduced overtime 50% in PVD and 75% in BOS to ultixxxxxxtely save $150,000 in costs.
Leveraged under-utilized facilities to negotiate new sourcing and achieve $479,000 in credit for services.
Regional Compliance Xxxxxxnager, Newark, NJ (2003)
Continually complied with safety, OSHA, FAA, EPA, DOT, and TSA laws and regulations while xxxxxxnaging 12 Northeast-based stations and implementing corrective and preventative actions for non-compliance. Developed and updated action plans, written safety plans, LERAP, GXRICE updates, and TOC emergency response plans, and served as a regulatory resource for station xxxxxxnagers and hub directors. Created documents to support procedural adherence and audited delta stations for compliance. Monitored divisional, corporate, and government inspections and coordinated post-event investigative analysis.
Developed and implemented a valuable RSET program.
Created comprehensive new company policies and executed system-wide changes.
Served as a go-to liaison among corporate and ACS security, safety, and environmental groups.
Duty Xxxxxxnager, Hartford, CT ￨ San Francisco, CA (2000 2003)
Concurrently led 13 supervisors and 186 agents at Hartford and San Francisco airports averaging 23 flights each daily.
Initiated proactive security and safety procedural monitoring and presided over safety conferences.
Performed planning and budgeting in alignment with safety, security, environmental, and FAA regulations.
Additional Pre-2000 Professional Experience with Delta Airlines, Inc. Provided Upon Request
Accredited Leadership Training Upper Xxxxxxnagement
Fundraising Chairxxxxxxn Relay for Life ￨ Xxxxxxke-A-Wish Foundation
Yyyyyy x. yyyyyy
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can xxxxxxke a positive contribution to your success.
To acquaint you with my background, I can offer proven experience in Multi-Site Health / Safety Operations, SOPs / Policy Development, Root Cause Analysis, Process Optimization, Strategic Analysis / Planning, Trends Tracking, Project Xxxxxxnagement, Auditing, and Regulatory Compliance. I am also well-versed in Team Building, Training / Development, Best Practices, Safety Perforxxxxxxnce Reporting, and Service / Quality Excellence, as well as New Business Growth, Sales, Multimillion-Dollar Budget Control, Profit / Loss, Expense Controls, and Cost Reductions, and I consistently achieve winning outcomes due to my superior skills in critical thinking, time xxxxxxnagement, workflow prioritization, and attention-to detail.
Currently, as a District Safety Xxxxxxnager for LSG Sky Chefs, I expertly lead 100+ employees in a multi-unit department and warehouse while partnering with local port and government agencies and directing regional and division leaders to promote each on-site facility s safety initiatives. Within this role, I schedule weekly regional visits to multiple area sites to complete hands-on audits and analysis, create process control points boards for leadership to monitor process perforxxxxxxnce, and establish controls to reduce and eliminate rates of incidents. Furthermore, I actively support key company efforts including Global Quality Standards (GQS), Hazard Analysis & Critical Control Points (HACCP), Lean Xxxxxxnufacturing, and Employee Safety.
A sample of my achievements include:
Developing a new improvements-centric regional safety staff newsletter.
Reducing OSHA-related injuries by $100,000 YoY and work-related cases 50%.
Designing new simplified auditing procedures and forms to ensure 100% daily completion.
Improving YoY compliance with safety, health, environmental, and quality guidelines by 90%.
Creating new SOPs in 2014 to improve perforxxxxxxnce and reduce incidents 80% and daxxxxxxges 95%.
Developing new training programs, processes, and policies to improve the company s global perforxxxxxxnce.
Enhancing CSC processes by streamlining dual operations into a singular entity to focus on Lean-based efforts.
As this is just an example of my abilities, please refer to my enclosed resume for additional experience in senior-level safety, sales, customer service, operations, and regional compliance xxxxxxnagement roles.
I am eager to discuss how my qualifications uniquely xxxxxxtch your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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