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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


         Over 25 years of experience spearheading process improvement initiatives and demonstrating strong management capabilities.

         Proven track record of increasing overall sales revenue while monitoring staff member performance.

         Dynamic interpersonal communication skills, critical to fostering lasting client relationships.

         Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism


Key Areas of Expertise


   Operations Management

   Process Improvement



   Sales Operations


   Training & Development

   Customer Service

   MS Office Suite


Professional Synopsis


Discount Tire Company 1990-2012

Store Manager

         Received multiple merit based promotions due to demonstration of strong leadership, sales and organizational skills.

         Fulfilled critical leadership position, with associated responsibilities including oversight of daily operations and maintaining key vendor relationships.

         Streamlined process improvement initiatives, resulting in record sales generation of $500,000+ within one-month period.

         Implemented highly effective training and development programs to increase overall performance among staff members.

         Deployed innovative sales strategies to grow customer base and ensure client retention.

         Heavily involved in new hire on boarding process, including interviewing, hiring and training.

         Provided top notch customer service, key to promoting overall customer satisfaction for 80-120 customers daily.

         Chief responsibilities included scheduling, report generation, inventory control and payroll processing.

         Utilized various IT tools, including SAP and PeopleSoft to complete day to day processes.

         Cultivated positive vendor relationships with high profile companies, including Grainger and Michelin.

Education & Professional Development


Manager of the Year Award, Discount Tire Company; 2014

Coursework Completed, Lincoln School of Commerce

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