Motivated, energetic and exemplary Information Technology Leader with over 32 years of industry experience. Possess a progressive track record of success in working with Xxxxxx Computer Group, rising in the ranks from Level 1 Technician, engaging in Certified Network Engineer, Enterprise Engineer and other roles before advancing to current capacity as a Senior Enterprise Solution Specialist. Spent much of directorship working under ownership to manage company administration, computer services, consulting and sales services. Now seeking a role with an innovative company in a challenging setting that will allow for career advancement

Account Management | Business Development | Channel Partners | Cisco Technologies | Cloud Computing | Data Center SaaS | Customer Relationship Management (CRM) |Direct & Solution Sales | Disaster Recovery | ERP Software |Writing

Hardware Virtualization | IT Operations | Managed Services | Network Security | Operations Management

Process Improvement | Professional Services | Program Management | Security | Servers | SonicWALL

Storage Virtualization | VMware | Technical Recruiting, Analysis, Drawing & Presentations | Virtualization

  Oversee Service Department operations, including supervising engineering and support teams

  Lead sales consulting and design, business process improvement and delivering IT directions as it relates to internal systems and software

  Engage in technical writing for project and work plans, as well as statements of work, (SOWs) and presentation design

  Offer consultative sales department support including consulting, planning and scheduling functions; also ensure delivery of seamless customer relations QoS and quality control processes

  Supervised up to 12 Enterprise Engineers to support Sales Division functions e.g. presales consulting, either assigned to Engineers or provided personally as a Lead Sales Representative

  Planned and scheduled implementations, serving as a Project Manager for selected large-scale projects

  Scheduled projects, offered post-sale support, controlled all budgets and reported on expenditures

  Authored SOWs, analyses, project plans, post-project closeouts, pre-sales recommendations and change orders, among other important items

  Managed customer SAT, quoting, billing and Accounts Receivables, as well as Network Block Services residuals, monthly billing and renewals

  Crafted IT policies and systems to support strategic implementations per upper management directives

  Organized and updated the service ticketing system, billing and charges, as well as initial-level managed services, consult-to-sell and renewals

  Partook in data center technology presales efforts; evaluated operations and assessed them according to established goals

  Analyzed customers business requirements to best assess their technology needs

  Purchased cost-effective, cutting-edge technological equipment and software to bolster levels of both functionality and efficiency; ran regular inspections as needed

  Noted the need for upgrades, configurations or new systems; reported on this to customers in order to move these processes forward

  Organized and guided teams of IT Managers and Computer Scientists, Technicians and other staff members

  Fostered and sustained strong, trust-based working relationships with vendors to create cost-efficient contracts; included work with Dell/EMC, VMware and other partners

  Managed Solutions Architects during the sales process and guided Account Managers to deliver focused customer care; architected solutions from EMC, VMware, Dell and hyper-converged infrastructures

  Led cloud presales for AWS and Azure to help customers utilize the most suitable cloud platforms for their specific projects

  Operated in a pre- and post-sales capacity to garner selling success using technical savvy

  Developed and guided the maturity of Enterprise Platform Technology strategies including Server, Storage, Archive, Backup, Data Center, Database, Virtualization, Replication, Encryption, and Systems Management

  Joined with stakeholders, Account Managers, Infrastructure and Application Leads to define requirements and devise holistic integrated infrastructure solutions to resolve complex business challenges

  Paired technology resources with work efforts to deliver quality, timely infrastructure build and testing solutions to ensure GIS operational readiness to confirm support in a production-steady state

  Collaborated with partners, Business IT Leaders, Infrastructure Specialists and Technology Suppliers to pilot, deliver and evaluate new organizational technology

  Boosted cost efficacy of services using continuous technical and operational process assessment; continually promoted a clear vision and strategy across all related operations

  Collaborated across partnerships to improve strategies, finalize priorities and ensure customer care

  Architected solutions from Dell EMC, VMware, Cisco UCS and hyper-converged infrastructures such as Dell EMC and Nutanix

  Developed storage, tiered, backup, disaster recovery, private, hybrid cloud, VDI, virtualization and archive solutions; educated technical and executive clients on offerings from all providing vendors

  Always worked closely with vendors to develop optimal configurations for each customer; provided each with their bill of materials (BOMs) and SOWs

Spent 15 years as a Volunteer with Community Youth Sports Organizations

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role a reputation for technical and sales leadership success. It is my hope to put the skills I ve developed to practical use in an engaging new setting that allows for leverage of my many talents. I have over 32 years of a progressive experience in working with Xxxxxx Computer Group, starting out as a Level 1 Technician and progressing in other roles before securing the role I m in now, detailed on my resume.

  Presently, I manage the company s Service Department, including engineering and support teams. I lead sales consulting, business process and IT processes specific to internal systems and software. I work both independently and in teams to deliver cost-controlled, innovative equipment and software to increase functionality and efficiency.

  Regularly, I leverage my technical acumen and observational skills to lead upgrades, configurations or implementation of new systems. I also work with external and internal leadership teams to define requirements and deliver solutions that resolve complex business issues as they arise.

  My experiences thus far have sharpened my interpersonal and relationship building competencies, as well as my ability to connect positively with clients, colleagues and other stakeholders at all levels. As a professional, I am able to excel in fast-paced settings that call for adaptability. I work well as both an independent achiever and valued team member to lend to seamless operations.

  Additionally, to pair with my experiential history, I also volunteer in my local community with youth sports leagues, so as to achieve a positive work-life balance.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume