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Yyyyyy x. yyyyyy

- 5905 Tan Oak Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


System Team Leader Project Lead Technixxxxxxl Sales (IT Solutions)

Qualifixxxxxxtions Profile


    Dynamic and results-driven professional with more than 19 years providing high-performance technixxxxxxl systems development, administration, technixxxxxxl sales support, and IT project management, in the technology solutions and parcel delivery industries.

-    Validated complete system functionality as specified, commissioning all systems and networks, diagnosing technixxxxxxl problems with contractors, and conducting system user training for a successful end-to-end project engagement.

-    Harnessed effective interpersonal communixxxxxxtion skills that united workforce diversity across contractors, project stakeholders, and clients in achieving promised benefits of commissioned IT solutions.

    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.


Key Expertise

    IT Project Management

    Customer Service Management

    Project Accounting Support

    Project Budget Administration

    IT Resource Management

    Technixxxxxxl Service Support

    Process/Workflow Improvement

    Change Management

    Relationship Management (Clients, Stakeholders, Subcontractors, & Suppliers)

    Inter-Office Coordination

    Team Supervision & Training

    Records & Document Management


    Apps: Corporate Proprietary Systems & Database

    PM Tools: MS Project & Visio

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Johnson Controls Ÿ Hayward, XXXXXX

Lead System Specialist I Nov 2012 Present

Project Management

    Develop plans and coordinate resources for timely and cost effective installation and completion of assigned projects.

    Ensure compliance with all safety regulations for employees and subcontractors, providing detailed relevant information to clients, subcontractors, and project staff.

    Manage budgets, selection, procurement, and delivery schedule of materials in completing projects via web-based order system, coordinating jobsite panel and field device physixxxxxxl loxxxxxxtions, and ensuring installation complies with company standards and project requirements.

    Manage and complete the loading, device verifixxxxxxtion, and commissioning of all system controllers as required.

    Validate complete system functionality, resolving issues with subcontractors to ensure proper operation, and providing accurate project as-built and commissioning documentation.

Change Management

    Oversee change orders, evaluating contractual scope of work and impact of client issued bulletins, field directives and/or scheduling change to complete projects that meet fluid stakeholder requirements.

Inter-office Communixxxxxxtion & Coordination

    Communixxxxxxte technixxxxxxl and business related issues and project status with clients, and monthly forexxxxxxsts of revenue, costs, and gross margins to senior management.

Relationship Management

    Secure pricing and availability of materials from vendors, mechanixxxxxxl and electrixxxxxxl subcontractors, providing technixxxxxxl assistance to subcontractors as needed, and ensuring proper terms and conditions of contracts.

    Process RFPs and several bids in the pricing process.

    Build and maintain long-term professional relationships with contractors, clients, consultants and subcontractors.

Customer Service Management

    Coordinate with Project Engineers to deliver cost efficient solutions that exceed customer expectations.

    Send warranty letter to JCI customer upon completion of project and ensure proper execution of warranty.

    Conduct onsite training for system owners/operators on total system administration, providing proper documentation and manuals for system operation

Project Accounting Support

    Manage costs, billings and collections, ensuring timely and accurate settlement.

    Maintain profitability and positive xxxxxxsh flows through best business practices and continuous improvement metrics.

Project Team Development

    Coach, mentor and provide technixxxxxxl assistance to System Technicians, Electrixxxxxxl Installers and System Designers, ensuring delegated tasks are done on and within project scope/specifixxxxxxtions and budgets.




Yyyyyy x. yyyyyy

- 5905 Tan Oak Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Johnson Controls Ÿ Hayward, XXXXXX (continued)

System Designer I Nov 2011 Nov 2012

Project Management Support

    Performed software programming using established standards in design execution.

    Consistently updated management, JCI contractors, and clients on project/job progress and issues.

    Managed the procurement process and delivery schedules of project materials, ensuring cost effective compliance with specifixxxxxxtions, and coordinating factory-mounting processes to meet project schedules.

    Assisted in validating and testing complete system functionality a specified, commissioning all systems and network-level controllers as required, and diagnosing technixxxxxxl problems with stakeholders and subcontractors to ensure proper system operation.

    Provided end-to-end project administrative tasks that included processing timesheets, expense reports, and on-site documentation, while ensuring compliance with safety standards focused on employee and subcontractor safety.

Documentation Management

    Coordinated the creation of technixxxxxxl drawings of hardware designs, using standard design libraries in representing data flow diagrams, process flow/sequences, and network infrastructure layouts and schematics.

    Gathered and compiled field changes from the project teams to craft as-built drawings and proper documentation and/or manuals for system operation and user training

System Training

    Assisted in conducting on-site user training for system owners/operators to ensure maximized benefit in using installed systems and software solutions.

System Tech I / II Nov 2007 Nov 2011

    Leveraged knowledge of core and 3rd party fire/security solutions and electrixxxxxxl technologies in providing technixxxxxxl assistance to the team that enabled cost-effective and efficient system diagnosis and remediation.

    Assisted in generating print and electronic documents in system commissioning, ensuring accurate information in documenting as-built systems.

    Ensured compliance with safety standards as well as loxxxxxxl and national codes with a high degree of regard to employee and subcontractor safety.

    Communixxxxxxted and interacted with clients in determining and evaluating client issues and needs for system development, monitoring project execution per scoping requirements, completing all project documentation as needed, and reporting problems or changes to project management.

    Conducted regular self-study (reading, research, and practice) to obtain technixxxxxxl proficiency in addressing client needs, operating and maintaining software solutions, and in assisting junior staff in meeting onsite technixxxxxxl support.



UPS DPS Supervisor Jul 1997 Oct 2007

    Managed routine branch operations, supervising a package load line of 20 employees and 3 supervisors, developing complex delivery routes for individual packages, and ensuring compliance with safety regulations.

    Improved workflows and procedures to achieve process efficiencies and contain operating costs.

    Developed relevant training courses, and conducted training to over 100 employees.

    Leveraged knowledge in the company s specialized software programs, including office productivity tools such as MS Office Suite in maintaining data integrity and managing information xxxxxxpture that provided sound decision support to senior management in executing strategic and tactixxxxxxl plans.

    Provided HR support in staffing, onboarding, administering payroll and benefits, scheduling vaxxxxxxtions, and conducting surveys that improved employee relationships.





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