97 45^th Street (304) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Information Systems Specialist

Project Management ￨ Multidisciplinary Program Collaboration ￨ Student / Faculty Relations

Student Advising / Consultation ￨ Key Research Methodologies / Design ￨ Regulatory Compliance

Student Affairs ￨ Higher Education Planning ￨ Resource Management ￨ Student Outcome Assessment

Strategic Data Analysis ￨ Trends Training ￨ Survey Design / Dissemination ￨ Federal / State Reporting

Highly Accomplished Higher Education Professional who offers solutions-centric critical thinking for insightful, change-oriented results to align with a college s vision, value, and goals, and who drives strategic decision-making success in culturally diverse workplaces. Top Performer who excels in collaborating among multidisciplinary teams to achieve project and / or program objectives, and who builds dynamic partnerships via participation in various on-campus committees. Excellent Communicator who develops synergistic relationships with administrators, faculty, staff, and students, and who leads cross-functional peers by example and with ethics and integrity, including serving as a Phi Theta Kappa advisor to students in areas of valuable campus fundraising, regional conferences, and PTK awareness day efforts.

West Virginia Northern Community College, Wheeling, WV

(2010 Present)

Information Systems Specialist ￨ Institutional Research Analyst (2010 Present)

Capitalize on the opportunity to direct forward-thinking research; analyses; and longitudinal studies, outcome measures, and additional higher education matters with a comprehensive understanding of college- and state-specific policies and procedures. Expertly design and disseminate college surveys using standard methodology, facilitate student focus groups as well as administer the institution s surveying software. Develop departmental calendars and multi-campus activities, including coordinating scheduling of surveys and providing end user training in the development of surveys and other measurement tools, as well as individual and / or group training on institutional reporting tools. Design and prepare reports and summaries in support of institutional planning and effectiveness. Develop Gainful Employment Disclosure Templates. Create and deploy weekly enrollment to Cabinet, as well as enrollment thermometers to college employees.

  Prioritize IR-required reporting with internal requests to meet all deadlines.

  Direct institutional surveys such as Campus Crime, HEAPS, Peterson, and AAUP.

  Consistently increase response rates via results-centric coordination of survey schedules.

  Develop and distribute dynamic training materials, presentations, and key documentation.

  Continually ensure compliance with FERPA and ADA regulations in data research and analysis.

  Collaborate with VPAA, deans, and faculty on course evaluation survey methodology and processes.

  Held two elected positions to represent classified employees to the state and Board of Governors; currently serving 2^nd successful two-year term as a designated voting Board of Governors representative.

Adjunct Professor (2015 2016)

Planned and presented innovative undergraduate courses for instruction related to Help Desk Concepts and Microsoft Applications, including Windows concepts, IE 10, and Microsoft Office (i.e. Outlook, Word, Excel, Access, PowerPoint).

  Objectively assessed student performance to promote continued excellence in academics.

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Wheeling Hospital, Wheeling, WV

(2004 2010)

Business Office & Unit Receptionist

Played a vital role in directing fast-paced business office and unit reception duties to align with hospital-wide objectives, including greeting patients and obtaining vital signs, as well as inputting radiology / lab orders into the Hospital Information System (HIS), and transporting patients to auxiliary departments. Followed up on patients Medicaid billing.

  Demonstrated proven skill with ICD-9, CPT, and HCPCS codes.

  Transcribed physician orders via knowledge of medical terminology.

Pennsylvania State University

Master of Education in Higher Education (3.6 GPA)

Kaplan University

Bachelor of Science in Information Technology (3.8 GPA)

West Virginia Northern Community College

Associate of Applied Science in Computer Programming & Software Development (3.6 GPA)

Microsoft Office Professional ￨ Windows OS ￨ IE 10 ￨ Banner ERP System ￨ SQL Query

Data Uploads ￨ Data Reporting ￨ Report Development ￨ Data Query ￨ Survey Design / Dissemination

Phi Theta Kappa National Honor Society

Campus Advisor

West Virginia Northern Community College s Board of Governors

Representative (Elected Twice to Two-Year Terms)

Strategic Planning Committee ￨ Enrollments Management Council ￨ Enrollments Management Planning

Excellent Professional References Provided Upon Request

97 45^th Street (304) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your school s success.

To acquaint you with my background, I offer proven talents in Higher Education Project Management, Multidisciplinary Program Collaboration, Student Affairs, Student Advising / Consultation, Higher Education Planning, Resource Management, and Student / Faculty Relations. I am also well-versed in Survey Design / Dissemination, Key Research Methodologies, Strategic Data Analysis, Trends Tracking, Federal / State Reporting, and Regulatory Compliance, among other areas. Furthermore, I consistently achieve winning project and / or task outcomes due to my superior skills in critical thinking, time management, communications, workflow prioritization, and attention to detail.

To complement this experience, please note that I earned a Master of Education in Higher Education (3.6 GPA) from Pennsylvania State University, a Bachelor of Science in Information Technology (3.8 GPA) from Kaplan University, and an Associate of Applied Science in Computer Programming & Software Development (3.6 GPA) from West Virginia Northern Community College.

Currently, as an Information Systems Specialist / Institutional Research Analyst with West Virginia Northern Community College, I successfully direct targeted research; analyses; and longitudinal studies, outcome measures, and other higher education matters with a comprehensive understanding of college- and state-specific policies and procedures. Within this role, I expertly design college surveys using standard methodology, along with developing survey calendars and related multi-campus activities and providing individual and / or group training on institutional reporting tools. I also develop reports and summaries in support of institutional planning and effectiveness to align with the college s goals.

A sample of my accomplishments include:

  Prioritizing IR-required reporting with internal requests to meet all deadlines.

  Directing institutional surveys such as Campus Crime, HEAPS, Peterson, and AAUP.

  Developing and distributing dynamic training materials, presentations, and key documentation.

  Collaborating with VPAA, deans, and faculty on course evaluation survey methodology and processes.

  Holding two elected positions to represent classified employees to the state and Board of Governors; currently serving 2^nd successful two-year term as a designated Board of Governors voting representative.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy