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Experienced Strategic Leader with several years of experience within high-stress environments and a strong background managing complex employee benefit programs. Experienced in reviewing complex benefit claims, supervising cross-functional teams, ensuring compliance, and developing polices and procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

• Directly manage a variety of administrative and operational functions within the organization which includes managing all aspects of business administration
• Review medical documentation and determine specific types of absences and policy determination in addition to investigating employee medical history and providing feedback on benefit guidelines
• Maintain a keen knowledge of FMLA regulations/eligibility, absence management, and worker s compensation along with successfully managing the transitional duty program
• Utilize superior communication and interpersonal abilities in order to build positive rapport with employees and vendors, implement standard operating procedures focused on reducing leave of absence time, and resolve complex benefit claim issues

• Coordinated day-to-day administrative operations within a fast-paced environment with a focus on designing and implementing streamlined policies and procedures
• Created unique recruiting strategies which highlighted interviewing and onboarding processes, administering contracts, and wrote a detailed employee handbook
• Played an integral role in providing training/coaching to staff members in addition to managing both the onboarding and off boarding process

• Handled daily program operations which included supervising a staff of over 100 which were located in 6 locations and represented by 7 separate unions
• Directed the administration of all benefit programs such as FMLA, worker s compensation, and disability along with conducting detailed internal investigations and diffusing conflicts
• Maintained a keen knowledge of industry regulations in order to maintain compliance at all times, reviewed the annual staff relocation bid process, and held multiple positions on organizational committees

Additional Professional Experience Includes:

• MIS Office Manager, Office of the Clerk of the Circuit Court of Cook County
• Corporate Paralegal, Sonnenschein, Nath & Rosenthal
• Paralegal, Aon Corporation