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Proficient, accomplished business professional seeking to apply comprehensive skill sets, extensive education and years of experience to a rewarding new position.
Skilled in staff leadership, counseling, administration, operations management, relationship building, business development, personnel instruction, financial management, data analysis and problem resolution.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.
Skilled in providing superior customer service to ensure repeat business.
Holder of Bachelor's and Associate's degrees in Business.
Fluent in reading & writing both English and Spanish.
Customer Service Representative, New Mexico State Department of Health, Santa Fe, NM 2012 - Present
Accurately process legal documentation relating to births, deaths, paternity and adoption matters.
Diligently maintain data log sheets and issue certified copies of birth & death certificates.
Knowledgeably answer phones, assist customers and ensure provision of superior service.
Record & ensure accuracy of financial documentation such as account balances and fees paid.
Ensure accounting of all money in drawer each day and prepare related documentation.
Supported Employment Contractor, Las Cumbres Community Services, Espanola, NM 2000 - 2012
Connected disabled individuals with local employers, coached individuals on resumes & interviews and provided comprehensive support after placement.
Authoritatively directed staff of seven engaged in assisting 22 persons.
Executed comprehensive background checks, processed applications and nurtured relationships with local businesses.
Formulated detailed operating budgets for department and drafted invoices for each placed individual.
University of Phoenix, Albuquerque, NM
Bachelor of Science - Business (Communications), 2010
Associate of Science - Business, 2007
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