Yyyyyy x. yyyyyy

Versatile, results-oriented Administrative and Customer Service Professional with 3+ years of experience in leadership roles within a variety of industries. Advanced experience in providing support to clients along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Customer Service/Support Program Management Front Desk Operations/Supervision

Attention to Detail Internal Committees Complex Problem Solving Strategy Design

Administrative Support Process Improvement Marketing Content Development

B.S., Hotel & Lodging Management, Concentration in Cruise Line Management

Johnson & Wales University (2017)

Member, Varsity Women s Lacrosse (D3 Team)

• Oversee Manager on Duty tasks approximately 4 times per week in addition to assisting guests with inquiries during a hotel renovation/brand transition
• Recognized as a Trainer for new office staff members, close out guest files after their departure, and diffuse escalated customer service situations
• Acted as the President of the Green Action Team which is focused on leading projects aimed at making the property more environmentally friendly
• Successfully improved the hotel s TripAdvisor score from #16 out of 72 properties to #4 out of 72 properties in the Hollywood, FL area

• Monitored daily operations within a dorm facility which required ensuring safety regulations were followed and encouraging high levels of resident satisfaction
• Provided counseling and individualized support to residents, responded quickly to security issues, and completing emergency situation training

• Coordinated administrative functions within the marketing division which included reviewing and auditing in-house resources and marketing an office complex to prospective clients
• Designed and implemented marketing tools for new clients, attended industry specific marketing events, and led special projects

Yyyyyy x. yyyyyy

• Directed administrative tasks within a hospitality environment which included assisting with all departments and completing a Manager in Training program
• Successfully completed one on one training with the General Manager and Sales Director which resulted in obtaining extensive industry knowledge

• Assisted the General Manager in the completion of a variety of administrative tasks which included managing the front desk and completing audits of guest transactions
• Reviewed and analyzed guest data, completed training on the OPERA operating system, and worked in all areas of the hotel

The Hilton Operating System Certification

CPR/AED/First Aid Certification

OPERA Property Management System Certified

ServSafe Certified

QPR Institute Certified

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and management roles with experience in managing operational programs/strategies, analyzing operational/customer service metrics, and handling financial/data analysis functions. In addition, I have strong experience in building positive relationships with both internal and external clients, ensuring compliance with corporate requirements, and generating comprehensive reports.

Career Highlights Include:

• Successfully improved the hotel s TripAdvisor score from #16 out of 72 properties to #4 out of 72 properties in the Hollywood, FL area

  Bachelor of Science in Hotel & Lodging Management from Johnson and Wales University along with several industry specific certifications

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy