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Louise Carr
0000 xxxxxx xxxx , xxxx , xxxxx 00000
630-200-3361 abc@xyz.com
Financial Services Industry Professional
Mortgages ~ Collections ~ Customer/Account Services
Profile
Senior Collection Specialist offering over 15 years experience in mortgage lending/ financial services industry; expertise in real estate secured account delinquency, default, foreclosure, and loss mitigation
Effectively service customers in diplomatically addressing complex and sensitive financial issues, facilitating cooperative relationships and presenting optimal solutions for long-term resolution
Consistently focused on controlling financial risk to employer through proactive, strategic customer account management
Proficient in conducting comprehensive account analysis and maintaining quality documentation/records
Excel in prioritizing, coordinating and managing workflow to maximize productivity and efficiency, meet critical timelines and achieve aggressive performance goals
Sharp critical thinking and decision making skills
Self-motivated professional equally effective in independent, leadership and collaborative teamwork roles
Professional Background
Mortgage Servicing Specialist, HSBC-Elmhurst, IL 2000-2016
Applied industry expertise along with strong interpersonal relation skills as key point of contact to real estate secured customers with delinquent accounts; included customers reaching imminent default and in loss mitigation or foreclosure
Demonstrated comprehensive knowledge of multiple platforms supporting real estate secured and unsecured portfolios in thoroughly analyzing accounts and complex financial data/issues
Consulted with customers on delinquencies and presented optimal solutions for long-term resolution while controlling risk to company
Entrusted with making independent decisions vital to financial security of company within internal guideline and regulatory compliance; communicated outcome to customers
Proficiently documented findings and decisions/outcomes in information system
Earlier Experience as Dental
Assistant; details on request
Education
Dental Assisting Certificate, Bryman Dental Assistant School
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