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Operations Management Executive
Team-Building & Leadership ~ Customer Satisfaction ~ Vendor Management
Project Coordination ~ Budget Administration ~ Process Improvements ~ Cost Reductions
Significant management experience spanning operations leadership, P&L (profit & loss) accountability, financial administration, procedure development, sales, marketing, manpower planning, safety, customer relations, employee engagement, and driving continuous improvement.
Considerable strengths in personnel training, coaching, team-building, staff leadership, and effectively interfacing with personnel from all cultural backgrounds.
Highly-skilled at defining and implementing business processes to maximize customer satisfaction, cost containment, revenue growth, production output, and profitability.
Able to critically evaluate existing processes and procedures to identify areas of weakness and rapidly implement controls that heighten product quality and minimize expenses.
Able to anticipate and swiftly resolve problems to avoid negative impact on operations, quality, and cost.
Extensive talents in leading cohesive teams in achieving project goals according to budgets and schedules.
Johnson Storage & Moving, Centennial, CO, 2014 to Present
Spearhead full-scope daily operations including sales productivity, profitability, staffing/hiring, training, employee scheduling, and equipment maintenance.
Apply seasoned leadership expertise toward directing, motivating, and supervising 35 employees, 50 subcontractors, and five warehouse personnel.
Aligned and mobilized team to accomplish company s first million-dollar gross profit month after 117 years in business.
Continually elevated WTR (willingness to recommend) scores and quality levels as indicated by United Van Lines standards of performance surveys.
Enriched relationship with military resulting in being awarded relocation contract for two colonels, two majors, and one general to new assignment locations.
Directly influenced monthly improvements to P&L performance, quality of service, warehouse effectiveness, and FFE (furniture fixtures & equipment) project execution.
Atlantic Relocation, Denver, CO, 2012 to 2014
Warehouse Manager / Assistant Dispatcher
Contributed sound human resources acumen toward hiring, training, motivating, and directing staff in relocation projects.
Proactively revamped warehouse layout to increase to result in additional storage for hotel projects while ensuring strict adherence to building and fire codes.
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Handpicked as integral member of team charged with navigating FFE projects by locating and tracking product, nurturing vendor relationships, and retraining staff.
Championed practical inventory management system to facilitate rapid location of materials and product for seamless distribution among three hotels.
Actively supported safety compliance by participating in comprehensive truck/vehicle inspections.
Buehler Moving & Storage, Denver, CO, 2010 to 2012
Hired, trained, motivated, and scheduled 15 employees, 65 subcontractors, and five warehouse employees in delivering top-notch relocation services to customers.
Methodically reviewed and verified time and attendance details for payroll processing.
Maximized client retention and referral business by providing highest quality of service and fostering cooperative relationships with client base and team members.
JAMAS Moving Services, Denver, CO, 2008 to 2010
Directed all facets of daily business operations including P&L accountability, team leadership, customer service and satisfaction, problem resolution, payroll processing, crew dispatch, equipment maintenance, and staffing.
Administered compliance with industry and government regulations such as insurance and licensing.
Hired personnel, provided hands-on training, evaluated performance, and empowered team of 10-12 in delivering outstanding and quality-focused customer service.
Scrutinized P&L reports to track trends, establish benchmarks, and drive sales production to meet or surpass revenue targets.
ABACUS Moving & Storage, Denver, CO, 2001 to 2007
Investor / Owner, General Manager
Steadily advanced through a series of promotions to direct the complete spectrum of daily operations for relocation company comprised of 20 personnel.
Controlled sales and marketing, dispatch operations, warehouse management, labor forecasting, P&L management, market analysis/competitive intelligence, truck maintenance, and claims management.
Performed critical administrative tasks such as processing customer claims and diffusing escalated situations to ensure win-win outcomes.
J.D. Edwards, Denver, CO, 1993 to 2001
Awarded multiple promotions based on exemplary performance and recognized as company s youngest manager in charge of 38 employees performing software replication, duplication, and distribution tasks.
Recruited, hired and trained onsite staff, administered performance evaluations, facilitated succession planning, and provided constructive feedback to elevate morale and maximize retention.
Effectively established and maintained unified relationships with international vendors.
Launched company s European distribution operations involving relocation to Dublin; assembled team of seven staff members and steered build-out of existing structure under budget and ahead of schedule.
Proactively authored ISO 9000 standardized training manual which was published and declared benchmark for company s departmental policies and procedures.
Governed crucial maintenance of department equipment, technology, and a broad range of supplies.
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