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Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background within the higher-education industry. Experienced in implementing unique operational strategies, leading cross-functional teams, and implementing educational programs. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, students, and members of management.

• Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
• Obtain and review credentials in order to ensure compliance with organizational policies and procedures, contact individuals as needed in order to obtain needed items, and review completed files
• Create comprehensive management reports which outlined operational performance and provider credentialing status for use by both internal management and external verification services
• Foster positive relationships with providers, users, and health plans which results in greater efficiency in obtaining credentialing information

• Coordinated all daily operations and logistics within a higher-education environment which included managing complex educational programs and overseeing daily office operations
• Played an integral role in the university s expansion of 20 on-line course offerings which resulted in an increase in student enrollment from 244 students to over 3,000
• Increase online student retention and program satisfaction levels by implementing student support services such as on-line tutoring, a writing center, and career services
• Provided training and coaching to staff members on appropriate student communication tools, how to turn individual inquiries into applications, and student retention best practices
• Designed and implemented an online tracking system which was used to capture and analyze enrollment data and facilitate the creation of organizational strategies
• Oversaw all teaching certifications for staff members, scheduled teaching workshops, developed unique policies and procedures, and worked closely with the university s marketing team on content development

Additional Professional Experience Includes: Assistant Coordinator for Chief Information Officer (St. John s University), Program Coordinator, Academic Program Review (New York University), Training Specialist (MasterCard), and Sr. Client Relations Associate (CitiBank)