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Yyyyyy x. yyyyyy xxx-xxx-xxxx


Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background within the higher-education industry. Experienced in implementing unique operational strategies, leading cross-functional teams, and implementing educational programs. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, students, and members of management.


Key Competencies


         Higher Education Industry

         Project Management

         Administrative Support

         Program Management

         Staff Leadership

         Strategy Implementation


         Policy Development

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Student Retention


Professional Experience

North Shore LIJ Health System, Manhasset, NY March 2015-Present

Specialist, Credentialing-Medical Staff Services

  • Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
  • Obtain and review credentials in order to ensure compliance with organizational policies and procedures, contact individuals as needed in order to obtain needed items, and review completed files
  • Create comprehensive management reports which outlined operational performance and provider credentialing status for use by both internal management and external verification services
  • Foster positive relationships with providers, users, and health plans which results in greater efficiency in obtaining credentialing information


St. John s University, Queens, NY January 2000-February 2015

Assistant Director, Online Learning & Services

  • Coordinated all daily operations and logistics within a higher-education environment which included managing complex educational programs and overseeing daily office operations
  • Played an integral role in the university s expansion of 20 on-line course offerings which resulted in an increase in student enrollment from 244 students to over 3,000
  • Increase online student retention and program satisfaction levels by implementing student support services such as on-line tutoring, a writing center, and career services
  • Provided training and coaching to staff members on appropriate student communication tools, how to turn individual inquiries into applications, and student retention best practices
  • Designed and implemented an online tracking system which was used to capture and analyze enrollment data and facilitate the creation of organizational strategies
  • Oversaw all teaching certifications for staff members, scheduled teaching workshops, developed unique policies and procedures, and worked closely with the university s marketing team on content development


Additional Professional Experience Includes: Assistant Coordinator for Chief Information Officer (St. John s University), Program Coordinator, Academic Program Review (New York University), Training Specialist (MasterCard), and Sr. Client Relations Associate (CitiBank)



Advanced Certificate: Instructional Leadership, St. John s University, Queens, NY

Master of Arts, Business Education, New York University, New York, NY

Bachelor of Arts, Business Management, Marymount Manhattan College, New York, NY

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