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Yyyyyy x. yyyyyy

5216 Stone Mill Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Executive Profile


Driven, capable Human Service Management Executive with over 20 years of related experience. Results-focused and effectual leader with a proven ability to revamp and contribute to the betterment of troubled child and family services in order to allow them to uphold financial stability. Drive compliance with the Code of Xxxxxx Regulations at all times to guarantee alignment with applicable regulatory guidelines. Strong history of contributing actively and fruitfully to operations across school and residential programs that deliver much-needed services to students and clients. Adept in creating budgets for programs and operational teams that ensure fiscal success. In search of a new role that will allow for active contribution to organizational growth; targeting a promotion from current position to the Director of the Jefferson School and RTC.


Career Highlights


         Strengthened alignment with applicable policies and employee professionalism standards, thus boosting levels of both morale and accountability; also improved collaboration between the SEPH main campus and The Jefferson School

         Designed and introduced a step-down model for the Juvenile Sexual Offender Treatment program while expanding its capacity from eight to 16 specialized treatment beds (The Jefferson School)

         Devised a program-specific Behavior Management System, later adopted school- and program-wide (The Jefferson School)

         Served as an expert witness in the area of sexual abuse; also led in-service training for the Xxxxxx County Department of Social Services prospective foster/adoptive parents (Private Practice)

         Led group therapy for adult sexual offenders and members of the Mother s Group, comprised of mothers whose spouses or significant others had sexually abused their children (Baltimore County)

         Worked diligently as part of the Sexual Offender Treatment Services Continuum Committee; also worked in a Field Instructor capacity for Morgan State University s School of Social Work during tenure (Woodbourne)

         Founded and enforced service benchmarks including turnover reduction, decrease of parental and referring agency complaints, as well as cutting the levels of premature discharges (Good Shepherd)

         Developed and oversaw $12M in annual program budgets for programs funded by the Xxxxxx Department of Human Services, Department of Juvenile Services and State Department of Education (Arrow)




Post-Graduate Certificate, Human Service Management, University of Xxxxxx at Baltimore

Master of Social Work, Clinical Social Work-Families and Children, University of Xxxxxx at Baltimore (National Dean's List)

Bachelor of Arts, Psychology, The American University (Dean's List)


Professional History



The Jefferson School- Sheppard Pratt Health System

Clinical Director, 2014-Present

         Recruited by organization to efficaciously deliver administrative and clinical stability within the Clinical Services Department in leading the organization s daily operations

         Offer sound leadership in establishing a highly successful Clinical Milieu Manager model

         Apply LEAN problem solving methodologies in leading clinical and residential programs to achieve adeptness and quality

         Liaise with the internal Quality and Evaluation Services Department to bring the residential program into COMAR/JACHO compliance


Board of Child Care

Clinical Director, 2014

         Offered both clinical supervision and leadership to high-intensity group home Social Workers

         Played a key role in ensuring COMAR compliance

         Engaged in regular daily functions e.g. chart review, medical assistance client billing and reimbursement


Good Shepherd Center

Vice President of Clinical and Residential Services, 2012-2014

Director of Clinical Services, 2011-2012

         Directed administrative and clinical stability operations within the newly-reorganized Clinical Services Department; delivered seamless leadership in establishing a Clinical Milieu Manager model for organizational use

         Promoted to an executive role to supervise integration of a successful residential setting-based clinical model

         Revitalized all Clinical Services programs to bolster levels of both quality and efficiency

         Achieved compliance specific to COMAR and JACHO for the residential program, done in conjunction with internal Program Improvement personnel

         Aided in the reorganization of internal organizational structure, e.g. Clinical, Residential, Education, Nursing and Medical Services

Yyyyyy x. yyyyyy



Arrow Child & Family Ministries

Vice President/ Chief Administrative Officer, Foster Care & Residential Services, 2010-2011

Chief Administrative Officer, XXXXXX State Director of Foster Care & Residential Services, 2007-2010

Vice President of Xxxxxx Operations, 2004-2007

Vice President of Program Services, 2002-2004

Program Director, Foster Care, 2000-2002

Program Director, Diagnostic Center, 1999-2002

         On-boarded to stabilize administrative, clinical and financial programming for an underachieving Diagnostic Center and floundering Treatment Foster programs; was later promoted to oversee all Arrow Xxxxxx program service operations

         Effectively joined forced with Department of Human Resources Office of Licensing and Monitoring to garner COMAR compliance for the Arrow foster care and residential programs

         Efficaciously improved service delivery caliber within local departments specific to Social Services, Local Management Boards and Core Services Agencies and the Xxxxxx State Department of Education

         Designed and introduced a new state-level program aimed at delivering holistic assistance to transitional-aged youth; included the development of the Transitional Living Program for those aging out of the Child Welfare System

         Fostered and sustained united, positive relationships with the Department of Human Resources and Local Department of Social Services

         Drove the expansion of the Diagnostic Center, increasing the number of beds from 28 to 45; also expanded upon the Treatment Foster Care census from 7 to 100 clients served in Baltimore via the opening of an Eastern Shore location

         Developed and introduced effective policies and processes geared towards the overall maintenance of financial stability

         Aided in developing the Arrow internal organizational structure, comprised of Human Resources, Information Technology, Nursing and Medical Services departments

         Employed a National Certified Aggression Management Curriculum prior to the Xxxxxx State mandate that was used to govern Aggression Management


Earlier Experience


Residential Unit Supervisor, The Jefferson School- Sheppard Pratt Health System, 1997-1999

Clinical Social Worker, Private Practice of Clinical Social, Consultant and Trainer, 1993- 2014

Group Therapist, Baltimore County Department of Social Services Sexual Abuse Treatment Program, 2000-2008

Consulting Clinical Social Worker, Good Shepherd Center, 1999-2000

Sexual Abuse Treatment Program Therapist, Woodbourne Center, 1994-1997

Domestic Violence Program Therapist, Family and Children s Services of Central XXXXXX, 1993-1994

Clinical Coordinator, Mentor Clinical Care, 1993-1994


Training & Credentials


Certification, Six Sigma Lean Black Belt in Healthcare, Management and Strategy Institute

Board-Certified Diplomate, Clinical Social Work, American Board of Clinical Social Work

Certification, Residential Care Program Administrator

Approved Supervisor, Board of Social Work Examiners

Licensure, Licensed Certified Social Worker- Clinical


Honors & Achievements


Phi Kappa Phi National Honor Society (current)

American Professional Society on the Abuse of Children- Xxxxxx Board of Directors (2000-2002)

The Arrow Project- Targeted Excellence Award- Arrow Treatment Foster Care (2000) and Arrow Diagnostic Center (1999)

Woodbourne Center Unsung Hero Award (1995)



List of major presentations and publications available upon request





Yyyyyy x. yyyyyy

4016 N 111th St. Xxxxxx, KS xxxxxx xxx-xxx-xxxx



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:


  • As a management-level professional, I bring to any position years of progressive social work experience in operational, school and residential program settings. I am skilled in various expert areas including Client Relations, Operations Management, Communication and Budgeting, to name a few.


  • Over the course of my career, I ve proven myself adept in guiding and inspiring my peer colleagues and clients to achieve success. I lead by example and am able to develop and sustain lasting relationships with important stakeholders at all levels, both individually or within a team setting. This includes working with both community and state-level government entities.


  • I boast a proven record of delivering comprehensive direction and guidance in deadline-driven, fast-paced environments that call for time management and the ability to work well under pressure. I am often regarded by others as a trusted subject matter expert in the social work field. This will serve me well in any executive-level position.


  • Other core competencies include Strategic Planning, Critical Thinking, Community Engagement and many others. My diversity of experience complements my innate ability to demonstrate company loyalty and a desire to grow professionally in the next role I tackle.


  • Furthermore, I boast an impressive education and training background. I have a Master of Social Work, am certified as a Six Sigma Lean Black Belt in Healthcare, am a board-certified diplomate in Clinical Social Work and am a Licensed Certified Social Worker.


I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.


Yours Truly,

Stephen Shop, MSW, LCSW

Enc. Resume



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