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Sales Director, Sales Management




    Highly self-motivated and results-driven management professional with more than 31 years providing high-performance sales & marketing, customer service, and operations support in the telecommunications and technology retail industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.




Company Name: AT&T

Title: Director of Sales of the National Channel GSC

Time Period: Mar 2008 - Present


Ÿ Provide strategic direction and leadership in managing channel sales and marketing with direct supervision over 4 Area Retail Sales Managers and 37 level one managers.

Ÿ Manage/support sales operations in over 530 locations in GA and SC, developing and executing strategic plans and partnerships to maximize retailer and channel productivity.

Director of Sales of Indirect, National & D2D (Jan 2011 Nov 2013)

    Responsible for direct Supervision of 7 Area Retail Sales Managers and 57 level one managers, providing strategic leadership in over 600 sales locations in the Carolinas.

    Developed and executed strategic partnerships to maximize agent productivity working with cross functional groups to achieve sales targets and streamline wireless sales distribution.

    Initiated and managed new non-exclusive wired distribution strategies in select markets.

    Recognized D2D team as among the top 5 in country, while Indirect and National reached team top 10

Director of Sales of Indirect (Mar 2008 Jan 2011)

    Led and supervised 3 Area Retail Sales Managers in promoting and selling company products and services in over 100 dealer locations in the Carolinas. Ranked number 1 in the SE and 3rd in the country in 2009.

Acting Director of Sales South Carolina (Dec 2007 Mar 2008)

    Led and supervised 3 Area Retail Sales Managers in driving sales performance of 21 retail locations in the South Carolina areas. Developed and executed strategic plans collaboration with area professionals


Company Name: AT&T

Title: Area Retail Sales Manager

Time Period: Apr 2003 Nov 2007


    Managed 12 retail locations in the Eastern SC market, 9 retail locations in the Charlotte NC market, and 10 retail locations in the Western NC market, including the largest location in the Carolinas.

    Improved sales metrics in 68 sales locations in 6 months and exceeded sales quotes by 10% to 432%.

    Forged relationships with 3rd party channels and collaborated with cross-functional departments to resolve customer service concerns and issues.

    Developed and executed sales strategies based on competitive analysis and sales forecasts.

    Provided HR supported in staff recruitment and development, coordinating with HR for effective employee relations, performance reviews and conflict resolution.

Area Business Sales Manager (Nov 2002 Mar 2003)

    Managed a team of 14 B2B sales reps, 1 Data Specialist and 3 Support Specialists in meeting sales quotas and providing exceptional customer service to BellSouth, Bank of America and Wachovia accounts.

Market Manager/GM (Jan Nov 2002)

    Managed and grew a market with over 325,000 customers, achieving 136% of quota during an 11-month tenure.

Business Sales Manager, Western NC (Feb 1999 Jan 2002)

    Managed a team of 12 B2B sales reps and 3 Support Specialists.

    Passed Access to Management Test for BellSouth to be promoted to this position.

Direct Sales Associate (May 1997 Feb 1999)

    Implemented strategic sales plans that successfully promoted the launch of cellular equipment in the NC market.

    Conducted daily cold calls to prospect potential new accounts and increase existing account base.


Company Name: Circuit City

Title: Sales Manager

Time Period: 1991 - 1997


Company Name: Marshal Electric

Title: Account Executive

Time Period: 1985 1992



Sales & Marketing Management

Marketing & Sales (Trad. & Online)

B2B/B2C Sales Management


Business Development

Territory Sales Administration

Multiple Account Management

Customer Service Management

Customer Relationship Management

Vendor Relations

Public Relations

Product Branding

Product Positioning

New Market Penetration

Strategy Development & Execution

Marketing Communications

Business Management

Strategic Planning & Execution

Fiscal & Budget Management

Process/Workflow Improvement

Continuous Quality Improvement

Profitability Management

Negotiations & Diplomacy

Policies & Industry Regulatory Compliance

Staff Supervision & Training

Records & Document Management

MS Office


Web Research

Social Networking

Online Collaborative Computing





Course Name: Targeted Selection

Course Name: Social Styles

Course Name: Managing Human Performance

Course Name: P&L Management

Course Name: MTP - Managing Through People

Course Name: L&P - Loss & Prevention

Course Name: P&L reports - Profit & Loss









Honors & Awards


Title: Summit Winner, 5 years

Issuer: AT&T


Title: Presidents Club Winner

Issuer: Circuit City




0000 xxxxxx xxxx , xxxx , xxxxx 00000


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