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Sales Director, Sales Management
Highly self-motivated and results-driven management professional with more than 31 years providing high-performance sales & marketing, customer service, and operations support in the telecommunications and technology retail industries.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.
Company Name: AT&T
Title: Director of Sales of the National Channel GSC
Time Period: Mar 2008 - Present
Provide strategic direction and leadership in managing channel sales and marketing with direct supervision over 4 Area Retail Sales Managers and 37 level one managers.
Manage/support sales operations in over 530 locations in GA and SC, developing and executing strategic plans and partnerships to maximize retailer and channel productivity.
Director of Sales of Indirect, National & D2D (Jan 2011 Nov 2013)
Responsible for direct Supervision of 7 Area Retail Sales Managers and 57 level one managers, providing strategic leadership in over 600 sales locations in the Carolinas.
Developed and executed strategic partnerships to maximize agent productivity working with cross functional groups to achieve sales targets and streamline wireless sales distribution.
Initiated and managed new non-exclusive wired distribution strategies in select markets.
Recognized D2D team as among the top 5 in country, while Indirect and National reached team top 10
Director of Sales of Indirect (Mar 2008 Jan 2011)
Led and supervised 3 Area Retail Sales Managers in promoting and selling company products and services in over 100 dealer locations in the Carolinas. Ranked number 1 in the SE and 3rd in the country in 2009.
Acting Director of Sales South Carolina (Dec 2007 Mar 2008)
Led and supervised 3 Area Retail Sales Managers in driving sales performance of 21 retail locations in the South Carolina areas. Developed and executed strategic plans collaboration with area professionals
Company Name: AT&T
Title: Area Retail Sales Manager
Time Period: Apr 2003 Nov 2007
Managed 12 retail locations in the Eastern SC market, 9 retail locations in the Charlotte NC market, and 10 retail locations in the Western NC market, including the largest location in the Carolinas.
Improved sales metrics in 68 sales locations in 6 months and exceeded sales quotes by 10% to 432%.
Forged relationships with 3rd party channels and collaborated with cross-functional departments to resolve customer service concerns and issues.
Developed and executed sales strategies based on competitive analysis and sales forecasts.
Provided HR supported in staff recruitment and development, coordinating with HR for effective employee relations, performance reviews and conflict resolution.
Area Business Sales Manager (Nov 2002 Mar 2003)
Managed a team of 14 B2B sales reps, 1 Data Specialist and 3 Support Specialists in meeting sales quotas and providing exceptional customer service to BellSouth, Bank of America and Wachovia accounts.
Market Manager/GM (Jan Nov 2002)
Managed and grew a market with over 325,000 customers, achieving 136% of quota during an 11-month tenure.
Business Sales Manager, Western NC (Feb 1999 Jan 2002)
Managed a team of 12 B2B sales reps and 3 Support Specialists.
Passed Access to Management Test for BellSouth to be promoted to this position.
Direct Sales Associate (May 1997 Feb 1999)
Implemented strategic sales plans that successfully promoted the launch of cellular equipment in the NC market.
Conducted daily cold calls to prospect potential new accounts and increase existing account base.
Company Name: Circuit City
Title: Sales Manager
Time Period: 1991 - 1997
Company Name: Marshal Electric
Title: Account Executive
Time Period: 1985 1992
Sales & Marketing Management
Marketing & Sales (Trad. & Online)
B2B/B2C Sales Management
Territory Sales Administration
Multiple Account Management
Customer Service Management
Customer Relationship Management
New Market Penetration
Strategy Development & Execution
Strategic Planning & Execution
Fiscal & Budget Management
Continuous Quality Improvement
Negotiations & Diplomacy
Policies & Industry Regulatory Compliance
Staff Supervision & Training
Records & Document Management
Online Collaborative Computing
Course Name: Targeted Selection
Course Name: Social Styles
Course Name: Managing Human Performance
Course Name: P&L Management
Course Name: MTP - Managing Through People
Course Name: L&P - Loss & Prevention
Course Name: P&L reports - Profit & Loss
Honors & Awards
Title: Summit Winner, 5 years
Title: Presidents Club Winner
Issuer: Circuit City
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