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Versatile, results-oriented Administrative Operations Leader with 15+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Proficient in: Microsoft Office Suite, Aerodata, Apollo, CAD, Navpac, Flitetrac, FOS, and Navtech

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving

Time Management Inventory Management FAR 121/FAR 135 Regulations Aircraft Dispatch

• Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Coordinate the dispatch of aircraft and ground equipment, tracked transportation units using various technical/communication tools, and generate quotes for prospective customers
• Assist Case Managers with obtaining medical authorizations for air ambulance transportation along with providing guidance to customers in regard to emergent and non-emergent ambulance services

• Managed both domestic and international flight operations for Boeing aircrafts with a concentration on adhering to FAR part 121 supplemental regulations
• Calculated load weights for aircraft compartments, optimized flight plans based on passenger and cargo loads, and interpreted weather data
• Maintained an expert level knowledge of both internal processes and Federal Aviation Regulations which resulted in continuously maintaining safe flight operations

• Facilitated flight operations which included monitoring regulatory compliance and aircraft metrics such as fuel loading, weight and balance, and performance measures
• Provided both training and coaching to staff members, prepared for flights to ensure specifications were followed, and monitored adverse/hazardous conditions
• Played a lead role in arranging FBO services, crew transportation, hotels, and passenger amenities which required superior attention to detail

• Completed MRI exams for patients within an orthopedic office which included evaluating patient care needs and prioritizing treatment
• Monitored patient flow to ensure high levels of efficiency, screened patients prior to treatments, and prepared exams for diagnosis using several computer modalities

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• Inflight Refueling Technician, New Hampshire Air National Guard, 2001-2002
• Command Post Controller, California/New Hampshire Air National Guard, 1994-2000 & 2002-2004
• MRI Technologist, XRA Medical Imaging and Mercy Hospital
• Rehabilitation Aide Technician, Sentara Healthcare

B.S., Physician Fitness/Recreation Leadership, Plymouth State College, Plymouth, NH

Aircraft Dispatcher License, Federal Aviation Administration

MRI Technologist License, American Registry of Magnetic Resonance Imaging Technologists

Dogtown Volunteer, Best Friends Animal Sanctuary, Kanab, UT

Animal Caretaker Volunteer, Animal Welfare Society of Monroe, Stroudsburg, PA

Radiology Department Volunteer, Winchester Medical Center, Winchester, VA