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Yyyyyy x. yyyyyy

25 Canterberry Ln. Xxxxxx, MA xxxxxx xxx-xxx-xxxx


Customer Service Professional


Eager and dedicated professional with over 20 years of dynamic experience in a variety of settings focused on top-notch service delivery. Demonstrated ability to successfully execute proven sales measures that drive revenue growth and client satisfaction. Thrive in high-pressure and challenging environments that demand adaptability and flexibility. Adept at working effectively in both independent and team settings. Eager to return to the workforce after years as a stay-at-home parent and years of business ownership in a part-time administrative role that will allow for use of skills listed below, as well as deliver opportunities for continued career growth.


Core Competencies


Administrative Support | Phone Correspondence | Service Delivery | Typing | Scheduling | Organization

Time Management | Communication | Leadership | Strategic Planning | Documentation | MS Office | Windows OS

Mac and PC OS Proficiency | Electronic Invoicing | Calendar Management Programs


Professional Experience


Ulta Beauty Ÿ 2017-Present

Prestige Sales Associate

  • Serve in a part-time capacity to market and promote budget-friendly, as well as high-end beauty product offerings to a diverse client base
  • Engage in cashier duties during busy periods
  • Recommend products and services to customers that best fit their stated needs


Clear Cut Landscaping Ÿ 2015-Present

Job Title

  • Work in an evening-shift role to handle invoicing and collection duties for a small landscaping company
  • Diligently deliver first-class customer service at all times; reply to all inquiries with precision and timeliness


Enterprise Strategy Group Ÿ 1999-2010


  • Acted as the co-operator of a high-tech analyst firm
  • Handled all operational facets in regard to office management
  • Carefully managed payroll, benefits administration and the hiring of administrative staff members to ensure the company was well-staffed with top talent at all times


ITC Corporation Ÿ 1996-1999

Executive Assistant

  • Carefully managed office coordination duties with strong attention to detail
  • Handled scheduling, document creation, correspondence and replying to incoming client questions and concerns
  • Took on additional duties or special projects as assigned by supervisors




Completed Courses, Criminology, Framingham State College, 2013-2014

Completed Courses, Criminology, MassBay Community College, 2013-2013

Completed Courses, Marketing, Northeastern University

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