Dedicated and accomplished Operations Leader with over 4 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing teams and implementing unique processes

Operations Management Profit and Loss Analysis Staff Management & Training Attention to Detail

Inventory Management Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Staff Retention, Promotion, Development

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity, operational efficiency, and sales revenue

  Supervise a team of 40 individuals which requires providing individualized coaching and guidance along with coordinating weekly hiring events and recruiting tasks

  Prepare staffing schedules on a weekly basis, facilitate training for new employees, act as a mentor for potential management candidates, and work closely with internal marketing teams

  Led daily operations within a fast-paced food service organization with over $1.5MM in annual revenue which required supervising a team of 55 employees and monitoring customer service logistics

  Monitored profit and loss metrics, ensured standard operating procedures were consistently followed, and tracked labor, waste, customer satisfaction, and sales on a daily basis

  Maintained positive rapport with both internal and external stakeholders, supported the training of members of management, and supported new franchise owners

  Played a lead role in ordering store supplies, planning special events and promotions, and designing innovative operating procedures

  Held several roles within the organization which included the General Manager of several locations along with Interim District Manager for the Southwest Suburb area of Chicago

  As a General Manager, worked closely with Project Management teams during new store opening projects in addition to leading large-scale recruitment efforts

  Instrumental in the launch of the Starbucks Evenings Program which was centered on providing similar services as a full-service restaurant and resulted in an increase in sales revenue

  As Interim District Manager, oversaw 9 stores with $15MM in revenue and over 250 indirect reports in addition to completing portfolio analysis, implementing quality programs, and managing profit and loss metrics