11 O Connor Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Engaging, driven and inspirational corporate educator, business leader and team motivator with a wealth of experience in the areas of virtual training development and facilitation, focused on salesforce and technology. Well-versed in conveying knowledge to audiences at all levels to guide them in reaching their full potential. Adept at applying adult learning and instructional methodologies in creating interactive, multidimensional training initiatives that cater to a diverse student audience. Advocate tirelessly for trainees personal and professional development; analyze individual and organization potential to design and launch programs geared towards full achievement of operational goals. Excel in working both autonomously with little supervision, as well as a team member. Able to seamlessly translate key content when developing engaging trainings that empower those that partake. Aim to bolster companies performance levels by broadening learners respective knowledge bases. Seeking a Trainer or Customer Success Manager opportunity that will allow for leverage of diverse talents.

Corporate & Virtual Training | Leadership | Coaching, Motivation & Mentoring | Instructional Design

Curriculum Development| End-User Experience | Professional Development | Presentations & Public Speaking

Interpersonal Communication | Influential Leadership | Relationship Building | Performance Improvement

Client Relations/Acquisition | Emerging Technologies | Technology Training | Salesforce | DemandTools

DupeBlocker | Microsoft Office | Articulate Storyline & Online | Captivate | LMS | CSOD

  Offer custom training for a domestic and global client base including virtual small group and large public classes for the suite of CRMfusion products

  Support all technical operations to ensure training implementation in accordance with industry best practices

  Proposed a badgification and certification program including all information and resources needed; garnered approved and worked collaboratively to implement the program with much success

Magnetti Marelli

  Developed and communicated metrics effectively by extracting, gathering and assessing data stemming from various inputs

  Also developed, filed and maintained important documentation in partnership with the Warranty Team; completed the same in handling customer correspondence

  Meticulously researched warranty concerns and served as the primary contact for data collection

  Administered documentation and updated the warranty database in a timely manner

  Operated as a recordkeeping liaison, effectively researching and communicating continually-updating warranty jobs statuses as needed

  Created, coordinated, prepared and delivered virtual training courses for sellers/users

  Took on direct responsibility for handling all training operations, including leading 50% of training offerings in virtual settings

  Developed and dispensed well-crafted, comprehensive educational content to sellers, including written how-to processes and corresponding video aids

  Led in-person new seller training onsite, as well as follow-up efforts in a virtual environment

  Named as the foremost Virtual Trainer for all new processes

o    In doing so, developed effective materials to effectively educate and inform both customers and sellers of product use best practices

o    Sought to ensure both a positive user experience and increased levels of both loyalty and retention

o    Increased uptime for new sellers by 60%

o    Also boosted overall training sales efficiency by 50%

Continued

  Developed and led a Black Belt training program for new sellers focused on the processes related to and correct use of Salesforce.com

  Formulated metric-derived testing used to track key metrics; succeeded in delivering results to Sales Managers

  Maintained data quality within Salesforce.com for more than 700K business accounts ranging in size and xxxxxxope from medium to large

  Informed the sales team of innovative new sales processes, including multi-faceted, vertical-specific Rules of Engagement

  Named as the subject matter expert (SME) for continued sales training that centered on processes and efficiencies

  Managed numerous tasks varying in xxxxxxope and complexity, such as staff training, payroll processing, accounting functions and daily bookkeeping

  Spearheaded staff training that centered on software processes and the proper protocols associated with each program

  Also developed and set into motion new processes for software system use

  Increased productivity by 40% and developed an option used to track metrics

  Bolstered overall efficiency levels by playing a key role in the implementation of construction-based tracking software

  Created training aids including video tutorials focused on system standards and best practices

  Determined fixxxxxxal needs in order to optimally direct daily operations

EXXOVA, INC.

  Trained and mentored over 100 Consultants in the use of proper time tracking and payment system processes

  Headed all new hire onboarding training to drive high levels of compliance with corporate standards and regulations

  Liaised between contractors and the company to offer comprehensive support in carrying out worksite operations

  Leveraged superb administrative acumen and communications savvy to lead daily clerical and operational duties; included managing negotiations, HR operations and billing/accounting issues as they arose

  Devised smooth operational workflows by coordinating and executing administrative and fixxxxxxal tasks, such as general accounting, personnel relations, HR and equipment maintenance matters

  Crucial in carrying out new hire onboarding and training

  Also led staff training for employees at all levels on Amicus law software; included the use of self-developed training materials that delivered information clearly and concisely to a diverse audience base

  Enhanced the usage of the Amicus system by 25% which, in turn, led to efficiency increases and better metrics reporting

  Alleviated processing time by 85% via implementation of an updated billing system that allowed for greater timeliness and efficiency

  Used tactical hiring and training measures to bring on board highly-qualified professional Administrative Assistants that were integral to optimizing operations and increasing productivity levels

  Brought about staff cohesiveness using weekly meetings to dixxxxxxuss and resolve office and departmental issues; fostered an environment that encouraged open dixxxxxxussion and using compromises to achieve resolution

Currently pursuing a Master s Degree in Instructional Design (expected graduation January 2019)

Bachelor of Xxxxxxience, Education with a minor in Athletic Training, Aurora University

Certified, Salesforce Administrator

11 O Connor Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any training leadership role years of proven experience in roles of increasing responsibility and xxxxxxope that span the course of my progressive career. With any opportunity I ve taken on, I ve proven that I work well under pressure to surpass employer and client expectations as it relates to development and deliverance of comprehensive, effective training initiatives.

  As a training and workforce education expert, I am well-versed as it relates to Mentoring, Instructional Design, Virtual Training, Curriculum Development, Interpersonal Relations, Communication and the development of Performance Improvement measures, to name a few.

  Over the course of my career, I ve demonstrated my capability in crafting and delivering trainings that cater to diverse audiences of learners that span all organizational and ability levels. I am a subject matter in this regard, trusted by my employers to convey important information and how-to instructions for vital workplace processes to learners of all backgrounds.

  I am comfortable in achieving success both as a team member and individual contributor. I interact well with independent achievers and groups at all levels. When working alone, I do so with little supervision and am excellent at working with autonomy.

  To pair with my impressive career background, I am working towards a Master s Degree in Instructional Design, which I hope to complete by 2019. I also have a Bachelor of Xxxxxxience in Education with an Athletic Training minor and am Certified as a Salesforce Administrator.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume