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Yyyyyy x. yyyyyy
New Caney, TX
abc@xyz.com
Information Technology - Help Desk Networking
Profile
Information Technology degree, with key coursework in Logic Design and C++ along with Cisco classes including Networking, Routing and Switching, Scaling Networks, and Connecting Networks
CompTIA IT Fundamentals Certified; 2017
CompTIA+ credentials in progress
Cisco CCNA credentials in progress
Several years of computer lab experience including computer repairs, software updates, hardware replacements, and networking; includes both computers and tablets
Proficient in MS Office (Word, Excel, PowerPoint) and able to rapidly master new systems, software and applications
Numerous years of successful management experience in customer-focused industry, with consistent commitment to quality service; solid background in business operations ranging from sales and cash management to inventory control and purchasing
Effectively prioritize, coordinate and manage projects/workflow to maximize productivity, efficiency and use of time and resources in achieving critical timelines and objectives
Drive and ability to achieve goals illustrated by ongoing employment concurrent with academic pursuits; strong work ethic and reliable team member
Professional Background
Assistant Manager, WingStop 2012-Present
Manager, The Catch 2017
Collaborate in steering full-scope operations to maximize results across key performance metrics spanning sales, service, efficiency, quality assurance, cost controls and bottom-line profitability
Effectively develop work schedules and delegate employee assignments; supervise team members
Strategically control inventory and order stock to maintain optimal levels
Proficiently manage and reconcile daily receipts/cash
Expertly respond to customer needs and promptly resolve issues to ensure high satisfaction levels, build loyalty and drive sales
Pending re-opening of WingStop after damage resulting from Hurricane Harvey, temporarily managed The Catch
Education
Associate of Science, Information Technology; June 2016
LoneStar College Kingwood-Houston, TX;
Related Volunteer Experience
Computer Lab Tech/Teacher Assistant, Pine Forest Elementary 2007-2011
Capitalized on opportunity to gain real-world experience as part of high school community service program
Efficiently troubleshot, repaired and maintained student and teacher computers; included resolving hardware and network issues, updating software, replacing outdated hardware, and networking computers and tablets
Provided individualized student assistance with computer use and problems
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