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Yyyyyy x. yyyyyy

New Caney, TX



Information Technology - Help Desk Networking



  Information Technology degree, with key coursework in Logic Design and C++ along with Cisco classes including Networking, Routing and Switching, Scaling Networks, and Connecting Networks

  CompTIA IT Fundamentals Certified; 2017

  CompTIA+ credentials in progress

  Cisco CCNA credentials in progress

  Several years of computer lab experience including computer repairs, software updates, hardware replacements, and networking; includes both computers and tablets

  Proficient in MS Office (Word, Excel, PowerPoint) and able to rapidly master new systems, software and applications

  Numerous years of successful management experience in customer-focused industry, with consistent commitment to quality service; solid background in business operations ranging from sales and cash management to inventory control and purchasing

  Effectively prioritize, coordinate and manage projects/workflow to maximize productivity, efficiency and use of time and resources in achieving critical timelines and objectives

  Drive and ability to achieve goals illustrated by ongoing employment concurrent with academic pursuits; strong work ethic and reliable team member


Professional Background


Assistant Manager, WingStop 2012-Present

Manager, The Catch 2017


  Collaborate in steering full-scope operations to maximize results across key performance metrics spanning sales, service, efficiency, quality assurance, cost controls and bottom-line profitability

  Effectively develop work schedules and delegate employee assignments; supervise team members

  Strategically control inventory and order stock to maintain optimal levels

  Proficiently manage and reconcile daily receipts/cash

  Expertly respond to customer needs and promptly resolve issues to ensure high satisfaction levels, build loyalty and drive sales

  Pending re-opening of WingStop after damage resulting from Hurricane Harvey, temporarily managed The Catch




Associate of Science, Information Technology; June 2016

LoneStar College Kingwood-Houston, TX;


Related Volunteer Experience


Computer Lab Tech/Teacher Assistant, Pine Forest Elementary 2007-2011


  Capitalized on opportunity to gain real-world experience as part of high school community service program

  Efficiently troubleshot, repaired and maintained student and teacher computers; included resolving hardware and network issues, updating software, replacing outdated hardware, and networking computers and tablets

  Provided individualized student assistance with computer use and problems

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