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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with several years of sales and managerial experience and a proven ability to lead others and oversee daily strategic operations within fast-paced environments. Experienced in generating detailed job estimates, creating innovative sales strategies, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Key Competencies
Sales/Business Development Staff Training Sales Strategy Development
Vendor Management Coaching/Training Staff Recruitment/Supervision
Process Improvement Oral/Written Communication Strategy Implementation
Account Management Job Estimate Creation Operations Management
Professional Experience
Woven Metal Products March 1999-Present
Inside Sales
Direct day to day inside sales and account management functions within a fast-paced environment with a concentration on increasing productivity and operational revenue
Recognized as the primary point of contact for customers within the perforating department which requires superior communication and interpersonal abilities
Generate job estimates for perforation jobs which require CNC punch machines, lasers, and water jet machines
Utilize significant industry acumen to estimate small-scale fabricating jobs which requires reading schematics/plans and identifying customer specifications
Oversee administrative functions within the department which includes invoicing customers, updating customer accounts, and generating reports
Play a lead role in reviewing and diffusing escalated account related issues, address customer inquiries, and maintain positive rapport with new customers
Recognized as a liaison between both internal and external customers which include the CNC department, Shop Foreman, and the shipping department
Fuddruckers 1997-1999
Training Manager/CT Coach
Managed training and operations functions within a food service environment which included providing training to both new and existing staff members
Monitored operational budgets in order to ensure compliance with forecasted operational spending in addition to ensuring sales goals were obtained
Successfully maintained a training store status due to the development of a 50-person crew which was able to train new management candidates
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