• Results-oriented leader who successfully hires, builds and directs high-performance teams.
• Consistently recognized for the ability to meet and exceed objectives in a fast-paced environment.
• Skilled in performing administrative functions on-time in deadline driven offices.
• Regarded for the ability to streamline process improvement initiatives to significantly increase efficiency throughout daily operations.

FedEx 1998-Present

Operations Manager (2007-Present)

• Fulfill key leadership position within a fast-paced branch employing 500+ employees and handling 15,000+ inbound / outbound packages daily.
• Focus heavily on recruitment, financial operations and human resource services; directly oversee daily activities of 30+ team members.
• Leverage strong leadership skills to conduct in-depth training to boost team performance.
• Devise strategic plans to boost efficiency throughout daily operations; successfully optimize available resources.
• Demonstrate excellent organizational abilities to complete scheduling and manage department budget.
• Maintain strict adherence to company policies / regulations while promoting safety throughout all operations.
• Generate detailed reports and relay pertinent information to appropriate parties.

Professional Delivery Driver (1998-2007)

• Demonstrated an ability to complete assigned tasks on-time in a fast-paced environment.
• Consistently met and exceeded objectives / goals.
• Performed in-depth inspections to ensure quality control throughout day to day operations.

QDM Certification & Training

Business Management Coursework Completed, Ashworth College, Norcross, GA; 2013-2014

Management Diploma, FedEx Express, Memphis, TN

Class B CDL License, HAZMAT Endorsement