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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Proficient, accomplished Information Technology professional seeking to apply comprehensive skills and years of experience to a rewarding new role as a Help Desk Specialist.




  Skilled in information technology, project management, technical support, system administration, problem resolution, fault diagnosis & correction, user assistance and data analysis.

  Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.

  Well-versed in Telco, ISP and SOHO networks.

  Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.

  Skilled in rapidly addressing and resolving technical problems to ensure smooth operations.


Technological Skills


Juniper, Ciena, Adtran, DSLAM, Cisco: Router (7200, 6509, 7609, 12000 LCR, 9010/903 ASR), Switch (1900, 2900, 3500, 3700, 3600, 4500, 6500), Juniper: ERX-1440, ALU (Alcatel Lucent): 7450, 7750, 7210, 7705, ATM /Frame Relay/ISDN: Lucent CBX-550, GX 550, Ciena DN7100, DSLAM (ATM/FR/IP): ADTRAN (TA5K, 1200), Netvanta, Lucent (1000, 7300), Fujitsu SpeedPort, CPE: Speedstream, Cisco 600, Sonic Firewall, Netvanta, Westell, LinkSys, Actiontec, Speedport, OSPF, IS-IS, BGPv4, RIP, IGRP/EIGRP, GRE, MPLS-TE, PBF, VNN, VTP, STP, MST, RSTP, PVST, VLAN, LAG/LACP, ACL, LSP, VRF, Virtual Router, DLCI, VPI/VCI, CoS, QoS, IGMP, BUM (Broadcast, Unicast, Multicast), VoIP, GR303, TR-08, FlexGrow, HSRP, PPP, DHCP, xDSL, OCX, MetroE, DNS, HTTP, CDP, NTP, SNMP, NAT, TFTP, FTP, WiFi, VOD, IPTV, FTTP, FTTC, Vo-IP, ATM, WAN, LAN, MAN, VPN, CatOS, IOS, XR, XE, TiMOS, JunosE, Junos, HP-Openview, WaveFlow, eHealth, MRTG, RANCID, SAM, AMS, Total Access, MetaASSIST, NetCool, NetMinder, Remedy, Wireshark, AFC Panorama, Windows Server 2012, Windows Work Station, MSSQL, SharePoint, MS-Office (Word, Excel, PowerPoint, Outlook, Visio, Access, Project), Secure CRT, Hyper Term, Putty, Front Page, Exchange and Windows 7, 8 and 10.


Professional Background


Verizon Communications, Long Beach, CA 2003 - Present

Facility Technical Support Manager, 2016-Present

       Expertly developed & implemented comprehensive database to manage inventory and prepare reports.

       Knowledgably automated several processes handling staff head count, facility evaluation and other topics.


System Administrator, 2013-2014

       Skillfully managed servers, routers, switches, virtual machines, user profiles, security patches, firewalls, corporate IT policies, work station images, technical support and system connectivity.

       Efficiently migrated users from US1 to USWIN domain and ensured proper operability of all associated systems.


Tier 3 Escalation Support Specialist - MCO, 2008-2014

       Proficiently executed user acceptance testing of new Network Test tools while ensuring adherence to connectivity requirements.

       Formulated and enacted comprehensive methodologies for isolating & resolving technical problems.

       Effectively instructed technical team in maintenance and successfully slashed average problem-resolution time from 15 minutes to three.


Yyyyyy x. yyyyyy

Page Two


Senior Project Management Analyst, 2003-2008

       Tasked with providing MCO support for residual & enterprise internet service and resolved Layers 1-3 congestion & routing problems.

       Knowledgeably managed network capacity analysis & forecasting and resolved mass service outages.

       Expertly resolved problems with wireless connections, firewalls and network-based intrusion response systems.




ITT Technical Institute

Associate of Arts, 1999


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Hiring Agent Name


Company Name


City, State Zip Code


Dear :


I am contacting you to offer my services as a Help Desk Specialist and am submitting my resume for your review. In advance, I thank you for your time and consideration.


Presently, I am employed by Verizon as a Facility Technical Support Manager utilizing my extensive capacities in information technology, project management, technical support, system administration, problem resolution, fault diagnosis & correction, user assistance and data analysis, with Telco, ISP and SOHO networks, to assist end users and resolve various technical problems. I am highly knowledgeable in a vast array of technologies and methodologies, detailed in the attached resume.


As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. I am eager to discuss how my qualifications match your needs and look forward to interviewing with you at your earliest convenience.







Yyyyyy x. yyyyyy






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