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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●


Seeking to contribute managerial, budgeting, and project leadership talents toward supporting a dynamic organization in optimizing bottom-line performance

Facility Maintenance ~ Vendor Management ~ Budget Administration

Project Coordination ~ System Administration ~ Multi-site Operations




  • Excel at building teams and steering projects to maximize use of resources, boost productivity and efficiency, control costs, and achieve aggressive performance goals.
  • Highly skilled at training and coaching personnel from diverse cultures and backgrounds.
  • Proactively evaluate processes, systems, and procedures to identify areas of weakness, and rapidly implement solutions and controls that streamline, simplify, and enhance operations.
  • Outstanding performance in facility management & maintenance, budgeting, forecasting, resource management, software training, and contract negotiations.



Tiffany & Company, New York, NY, 2017 to Present

Manager US Store Facilities

         Spearhead full-scope facilities management for portfolio of 40 retail stores in North America.

         Orchestrate repairs, renovations, and maintenance work orders via Service Channel, and diligently ensure rigorous adherence to established budgets and timelines.

         Function as Service Channel (SC) super user and administrator with accountability for regional configuration, updates, upgrades, and analytical reports.

         Authorize and coordinate quarterly site audits detailing store conditions and instructions for corrective action via work orders.

         Evaluate and respond to facility-related safety and health hazards, issues, and concerns to ensure well-being of employees, customers, and visitors.

         Join forces with Global Procurement, U.S. Store Operations, and Facilities Manager to develop, maintain, and administer vendor contracts for facilities management including mechanical, fire, cleaning, and general maintenance services.

         Implement scheduled maintenance on all critical/major equipment encompassing HVAC units, life safety, and fire protection equipment.

         Adeptly govern fiscal tasks related to budget, invoicing, forecasting, and accuracy of GL coding.

         Manage, mentor, and motivate Facilities Coordinator, track attendance, and regularly evaluate job performance.


Tiffany & Company, New York, NY, 2015 to 2017

Assistant Manager North American Facilities

         As SC super user , collaboratively reconfigured and enhanced SC dashboard to enhance user-friendliness and optimize alignment with department standards and processes.

         Closely monitored open work orders, RFPs and proposals, advised users in system use, handled user login and set up, and reconfigured relevant data including preventative maintenance module.

         Generated weekly reports and project status updates to aid management in decision-making activities.

         Defined and delivered comprehensive facilities standards, procedures, and best practices support by gathering and analyzing extensive data.

         Contribute to preparing documentation for R&M manual, FAQs and vendor files, researched materials and specifications required for store work orders, and facilitated timely processing of invoices.


Continued ►



Page 2 of 2


The Green Spa and Wellness Center, Brooklyn, NY, 2013 to 2015

Licensed Massage Therapist

         Performed therapeutic massages to provide treatment for medical conditions, injuries, or wellness maintenance.


Tiffany & Company, New York, NY, 2007 to 2013

Regional Facilities Manager

         Helmed facilities maintenance operations for 50 retail locations and 275,000 square feet of property across US and Canada.

         Controlled repairs and maintenance for physical property and assets, proficiently tracking projects in Service Channel and managing $2M operating budget to support retail store locations.

         Sourced and negotiated national contracts with service providers while emphasizing conformance to corporate standards for quality and responsiveness.

         Ensured adherence to corporate maintenance standard and MEP guidelines to achieve constant compliance with quality, safety, and fiscal parameters.

         Shepherded capital improvement projects and supported new store openings requiring seamless coordination of vendors, team members, and maintenance personnel.


Tiffany & Company, New York, NY, 2006 to 2007

Applications & Process Specialist

         Served as site administrator for Constructware project management system requiring daily site maintenance and monthly reporting to upper management.

         Trained, advised, supported, and guided 400+ Constructware users.

         Effectively administered AIA contracts between Tiffany and CM firms and architects, RES business continuity plans via LDRPS system, and RES Finance web page.


Tiffany & Company, New York, NY, 2003 to 2006

CAD Specialist

         Proficiently used AutoCAD and Archibus software to manage drawing library for Planning & Construction Division with properties surpassing 750,000 square feet.

         Reviewed and systemically modified building plans and company seating charts to support company-wide relocations and transitions.

         Crafted informative and influential digital presentations for senior management meetings.




Cortiva Institute, Hoboken, NJ

Diploma, Massage Therapy


The Metropolitan Institute of Design, Syosset, NY

Diploma, Space Planning, Design & Architectural Drafting


Kingsborough College, CUNY

Associate in Applied Science, Honors




Microsoft Office Suite, Service Channel, AutoCAD, Constructware, Archibus, Kronos



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●
















Dear __________________:


I am seeking a challenging [Insert Job Title] role, and am submitting my resume for your review.


I am excited to build a rewarding career with your organization, and can offer cross-functional leadership experience in multi-unit facilities management, project coordination, budgeting, and strategic planning. I am also well-versed in business analysis, personnel training, vendor relations, and space planning among other areas.


Currently, as Manager of US Store Facilities at Tiffany & Company, I oversee the complete spectrum of facility maintenance with an emphasis in repairs, renovations, vendor management, and quality control. I excel in leadership roles and possess well-developed talents in financial administration, negotiations, technical training, and system administration.


As this is just a sampling of my job history, please refer to the accompanying resume for additional experience. I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an asset to your organization. Thank you for your consideration.






Yyyyyy x. yyyyyy

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