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Yyyyyy x. yyyyyy

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Career Profile


Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.


Certifications Include: Certified Ethical Hacker CEHv7 2012, Security+ 2011, Cisco Certified Network Professional (CCNP) 2008, Cisco Certified Network Associate (CCNA) 2007, Network+ 2007, and Certified Internet Webmaster 1999


Key Competencies


       Cyber Security Best Practices

       Network Management

       Software/Hardware Support

       Team Leadership


       Database Management

       System Implementations

       Customer Service

       Technical Reporting



       Complex Problem Solving

       Process Improvement

       Attention to Detail


Professional Experience

Atos (Formerly Xerox/Marriott International), Gaithersburg, MD December 2006-Present

Senior Compliance Support Analyst

  Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Play a lead role in identifying and correcting technical issues with desktops and laptop systems in addition to providing tier 2 support to end-users (System Managers and Information Resources clients)

  Troubleshoot issues with software applications which include Deep Security, Big Fix, Trend Micro Core Protection Module, Utimaco, Safeguard Easy Encryption, and Bitlocker

  Install and configure enterprise applications such as anti-spyware systems, generate comprehensive technical reports, and configure system updates as needed

  Led the management of MAARK1 which is an asset auditing and reporting database and requires the usage of Layer 3 IP based routing and Layer 2 LAN Ethernet

  Design and implement processes aimed at improving the functionality of internal systems, managed non-compliant machine access to the network, and successfully reduced non-compliant devices by 10% annually


Marriott International, Gaithersburg, MD July 2000-December 2006

Senior Systems Analyst, SalesForce Automation

  Supported technical functions within the organization which included maintaining technical documents, ensuring compliance with SOP s, and communicating effectively with end-users

  Acted as a Subject Matter Expert for a complex Salesforce Automation which required maintaining the organization s centralized account and database

  Recognized as Marriott Systems Support Center Customer Satisfaction Start performer from 2005-2007 and achieved a Very Satisfied Customer Service rating (93%)



Bachelor of Business Administration, Marketing, Marshall University, Huntington, WV

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures were followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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