Accomplished Collection Manager within a call center environment with excellent training skills.

         Led collection programs and consistently exceeded performance objectives.

         Consistently reduced or controlled delinquency across multiple credit unions of different sizes.

         Managed mortgage collection and mortgage recovery operations.

         Experience monitoring non-portfolio mortgages to control delinquency rates.

         Created programs to recover accounts and initiated recovery and remarketing programs for collateral.

         Build relationships with vendors to achieve a variety of software conversions and upgrades.

         Strong knowledge of U.S. collection laws and those pertaining to a number of states.

         Proficient with Microsoft Access and Excel (creating pivot tables and minor macros and look-ups); SAP; Paycom; Symitar; Quest; Akcelerant Administrator; CUBE; and CRIF.

Collection Management Process Improvement Client Relations

Program Development Vendor Relations Software Conversions

Asset Recovery Manager, Alive Credit Union Jan. 2016-Present

         Manage the recovery and collection of monies owed to the credit union.

         Succeeded in decreasing the delinquency rate at this credit union.

Senior Collection Manager, Partners Federal Credit Union June 2012-Feb. 2015

         Reduced consumer delinquency by aggressive targeting accounts for collection.

         Successfully reorganized operations of the Collection Department.

         Spearheaded a new software conversion to Akcelerant.

Collections Manager, Family Savings Federal Credit Union May 2005-June 2012

         Initiated collateral protection tracking.

         Managed the successful conversion to new software.

Member Contact Center Manager, Community Credit Union May 1999-April 2005

  Certified Financial Planner Program, Florida Institute of Technology

  Studied Finance and Management, Jacksonville State University

Dear Hiring Manager:

With the letter, I wish to express my genuine interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished Collection Manager within a call center environment with excellent training skills. During my career, I ve led collection programs and consistently exceeded performance objectives. What s more, I ve consistently reduced or controlled delinquency across multiple credit unions of different sizes. Among my additional unique qualifications:

         Managed mortgage collection and mortgage recovery operations.

         Experience monitoring non-portfolio mortgages to control delinquency rates.

         Created programs to recover accounts and initiated recovery and remarketing programs for collateral.

         Build relationships with vendors to achieve a variety of software conversions and upgrades.

         Strong knowledge of U.S. collection laws and those pertaining to a number of states.

         Proficient with Microsoft Access and Excel (creating pivot tables and minor macros and look-ups); SAP; Paycom; Symitar; Quest; Akcelerant Administrator; CUBE; and CRIF.

I would welcome the opportunity to interview with you and share more about how I would be a valuable asset to you and your team. I look forward to speaking with you in the very near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx