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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email abc@xyz.com

U.S. Citizen: Yes

SSN:

Military Veteran: No

Clearance: None

Job Title: Border Patrol Agent GL-5

Job Announcement Number:

Location:

 

Core Competencies

 

Tactical & Operations Planning, Fiscal & Budget Administration, Security Management Support, Process/Workflow Improvement, Relationship Management (Clients, Stakeholders, Public, & Suppliers), Case Management, Policies & Regulatory Compliance (i.e. OSHA, HIPAA, etc.), Office & Staff Administration, Records & Document Management

Bilingual in English & Spanish

Technical Skills

Apps: Pro-Watch, C-Cure Picture Perfect Access Control System, TruVision ( CCTV), Send Word Now (emergency notification system), NC 4 (incident notification website), WorldCue (IJET) Travel site, & Access Vision (visitor system)

Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook

 

Professional Experience

 

May 2017 Present

Allied Universal Security Services / Deutsche Bank, Americas

New York, NY

ID Room Supervisor

Hours per week: 40 Salary: $28.75 per hour
Supervisor: Jeffrey O'Brien xxx-xxx-xxxx , cannot be contacted

Supervise employee work, creating weekly task schedules, and inspecting employee output to ensure accuracy and correctness. Perform fingerprinting, screening valid ID, issuing lost or damaged ID cards, checking BSPAARS request, answering phones, and completing projects as assigned. Prevent entry of blacklisted persons or terminated employees, notifying the Supervisor immediately in such cases for proper action. Ensure all equipment is operational, notifying the DSA for proper action. Enforce all ID room procedures and policies, verifying employees without DB ID cards from the Lobby Receptionist (status is required for all calls active, lost, expired or deleted). Address all staff and guests politely and respectfully. Check/verify all State ID to ensure validity, ensuring proper candidate has proper paperwork from Medical Screening before fingerprint screening process begins. If the candidate is a Deutsche Bank prospective hire, check Americas ID Room mailbox for Cost Center sent by HR daily. If the candidate is a Consultant or Contractor, obtain paperwork from MSP with Company Name, Cost Center and Department of candidate, contacting medical for Medical Clearance Verification, ensuring fingerprints are clear and the candidate is on boarded through the HR-Online application. Fingerprint and take photos of candidates depending on location and employment status, logging all FINRA and NFA fingerprints in the designated log book. Respond to all Disaster Recovery requests from the DR mailbox. Support projects such as DB moves, New DB location ID cards projects given by Allied Barton Project Manager. Inform the ID Room Lead for discrepancies in assigned projects. Ensure all DHL and Fed-Ex packages are sealed and in the outbox for next day delivery including all project related ID card issuance. Provide support in times of Global Emergency Care (GEC) situations, generating incident reports on alarm failures and emergency cases with real and potential impact on Deutsche Bank business, people, and assets such as major natural calamities, terrorist acts, airline crashes and transportation disruptions. Collaborate with Security Coordinators in outlying sites and with the Lower Manhattan Security Initiative (LMSI) and NYPD on security related in issues. Operate the Emergency Notification System, coordinating offices responding to security breaches and medical emergencies in accordance with standards.

 

Nov 2011 Present

Allied Universal Security Services / Deutsche Bank, Americas

New York, NY

Regional Operations Center (ROC) Analyst

Hours per week: 40
Salary: $22.10 per hour
Supervisor: Jeffrey O'Brien xxx-xxx-xxxx , cannot be contacted

Verify ID including Medical clearance for the Americas region personnel, consultants and contractors, processing and issuing company ID badges with the proper building access as approved and requested by HR using Picture Perfect, Pro-Watch and C-Cure access control systems, ensuring next-day delivery of project-related ID card issuance. Fingerprint new hires, reissuing badges when lost/stolen, deactivating lost/stolen badges, and ensuring that terminated or retired employees are taken off the system. Assist the account manager with paperwork, entering and updating data into MS Excel and payroll system. Monitor the CCTV and the Access Control Security System, responding to alarms in accordance with thresholds set by CSBC, and notifying the appropriate office in such cases. Perform periodic Radio Checks to relevant to ensure connectivity. Generate and track security hardware maintenance requests and service tickets for equipment repair, involving Access Control System, CCTV, Digital Video Recording System, & locks of all types. Generate reports on alarm failures and security violations on a daily basis Coordinate activities and assist technicians when a new DB site comes on-line. Monitor intelligence sources for events that could affect company property or its employees such as bomb threats, suspicious packages, hazmat situations, bank robberies, and violent crimes. Operate the emergency notification system, coordinating responses to medical emergencies and other security situations. Report on incidents that could disrupt the business or endanger bank staff. Provide support to the ID-Room and the Database System Administration when needed and or during non-business hours. Conduct EEP Reporting (Monitor, coordinate and disseminate information on Executive Travel and itineraries) to a distribution list provided by EEP. Serve as secondary to primary alarm monitoring system for Executive Residences in New York (documentation of all account information is in a secure file cabinet located in SOC NY). Handle suspicious packages and bomb threat incidents, supporting other regional SOC s during incidents, updating the emergency call log, and using proper radio call codes to transmit radio messages. Assist during GEC Medical Emergencies, working with Security Coordinators throughout the Americas region, and collaborating with Lower Manhattan Security Initiative (LMSI) and NYPD on security related in issues. Verify ID s for access authorization and resolve conflicts regarding access. Complete all off boarding routines in ID room mailbox (Shift 1), as well as access reports generated by ID room or DSA (Shift 1/ Weekend Shifts). Generate and distribute daily fire warden report (Shift 2), PG Event Report and distribute (Shift 2), and weekly door forced report (Shift 1), Collect travel data for Protective Intelligence (All Shifts). Complete weekly termination report given by DSA (Weekends). Generate and distribute end of month category reports (Shift 1/3: Weekends) to proper office for approval.

 

Nov 2011 May 2017

Allied Universal Security Services / Deutsche Bank, Americas

New York, NY

Technical Security ID Room/Access Control Specialist Operator

Hours per week: 40 Salary: $15.00 per hour
Supervisor: Jeffrey O'Brien xxx-xxx-xxxx , cannot be contacted

Leveraged knowledge of all ID room policies and procedures to process and issue ID cards, ensuring all relevant equipment is operational and notifying the ID Room Supervisor for any unserviceable equipment for proper action. Performed all ID Room duties in the absence of other operators, fingerprinting, screening valid ID, issuing lost or damaged ID cards, checking BSPAARS Request, answering phones, and completing daily projects as assigned. Responded to all Disaster Recovery requests from the DR mailbox involving projects such as DB moves, New DB location ID cards projects given by AlliedBarton Project Manager. Verified all employees without DB ID cards from the Lobby Receptionist (status is required for all calls active, lost, expired or deleted). Checked State ID validity (expiration dates) prior to fingerprinting for employment. Ensured candidates had proper paperwork from Medical Screening prior to fingerprint screening, contacting medical to verify Medical Clearance as needed. If candidate was a Deutsche Bank prospective hire, checked Americas ID Room mailbox for Cost Center sent by HR daily. If the candidate was a Consultant or Contractor, checked documents from MSP with Company Name, Cost Center and candidate s Department. Complemented tasks during peak hours, with Operator 2 fingerprinting while Operator 1 taking the candidate photos depending on location and employment status. Logged all FINRA and NFA fingerprints in the designated log book, ensuring that fingerprints were clear and the candidate was on-boarded using the HR-Online application. Prevented entry of terminated employees or blacklisted persons, notifying the Supervisor immediately in such cases. Ensured compliance with company procedures in processing employee ID, referring to their SOP manual on their Desk as needed, observing the chain of command, and taking responsibility for each assigned equipment. Ensured all DHL and Fed-Ex Packages were sealed and in the outbox for next day delivery including all project related ID cards issuance.

 

Education

 

College Name: New York Healthcare Academy, Inc., Jamaica, NY

Degree Earned/Course: Phlebotomy Technician | Patient Care Technician | Electrocardiograph (EKG) Technician

GPA: Semester Hours Completed: Year Awarded: 2013

 

College Name: College Cristo de los Milagros Santo Domingo, DR (2007)

Degree Earned/Course:

GPA: Semester Hours Completed: Year Awarded: 2007

 

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