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Yyyyyy x. yyyyyy

- 303 Hylan Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Case Management (assistant) ▪ Social/Healthcare Practitioner

Qualifications Profile


    Self-motivated and results-driven social worker and administrator with over 10 years providing high-performance patient care and healthcare services in high-volume medical and clinical facilities.

-    Proven altruistic disposition in providing exceptional patient care for the medically disadvantaged members of society, providing efficient and cost-effective services that enable patients to recover and resume a healthy like in part or in whole.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex issues involving professional relationship, program management, and healthcare routine even under stress.

    Flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Healthcare Operations

    Tactical & Operations Planning

    Healthcare Operations Management

    Emergency & ICU Patient Care

    Case Management

    Intervention Planning

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Community Outreach//Program Management

    CPR/First Administration

    Infectious Disease Control


    Policies & Regulatory Compliance (i.e., OSHA, HIPAA, ADA, Medicare, etc.)

    Staff Supervision & Training

    Medical/Healthcare Records & Document Management


    Radiology (Dental X-Ray) Development

    EKG Diagnostics

    EMT Ambulance Operations


Professional Experience


Xxxxxx University Hospital Xxxxxx, XXXXXX

Sr. Patient Care Assistant (PCA) ER Dec 2013 Present

    Supervise and mentor junior staff in providing outstanding patient care in the emergency room, monitoring and performance vitals and glucose testing, recoding patient information and progress of treatment on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

    Assist nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

    Assist patients with daily functions that include bathing, dressing, feeding, grooming hygiene, lifting and mobility, transporting patients to/from different departments, while ensuring their safety and well-being at all times.

    Assist patients with strokes, chest pain, difficulty breathing, burns, and traumas, and conduct post-mortem care.

    Provide EKG 12 Leads, monitoring psychiatric and detox patients.

    Participate in various continuing education classes and staff meetings.

EMT, Primary Care Ambulance Mar 2009 Dec 2013

    Responded to emergency calls with stable and unstable patients, providing patient care addressing the physical, emotional and developmental needs of the patients, reporting axxxxxx unusual circumstances in the patient s condition or environment, and maintaining accurate records of patient care, condition, progress and concerns

    Operated the emergency ambulance, assisting with patient transfers and ambulation, .transporting patients to the hospital and in designated hospital areas in wheelchair or gurney.

    Performed EKG tests, and monitored vital signs, such as blood pressure, oxygen level, pulse and blood sugar


The Brand Wellness Center Manhattan, XXXXXX

Dental Assistant, Receptionist Sep 2007 Aug 2008

    Provided dental care assistance, setting up examination room and dental trays in preparation for examinations and procedures, assisting the dentists with various chair-side duties as well as in managing medical or dental emergencies, mixing compounds for cleaning or filling teeth, developing dental x-rays (both intraoral and extra oral), and cleaning instruments and work areas in accordance with sterilization and disinfecting protocols.

    Maintained proper universal precautions and infection control procedures at all times.

    Educated patients on proper oral hygiene and plaque control procedures.

    Performed administrative support, assessing and confirming patient insurance benefits and claims eligibility, managing clinic records, professional answering phones, and setting office appointments and surgeries.




Yyyyyy x. yyyyyy

- 303 Hylan Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Education & Credentials


B.S. in Human Services and Psychology, TOURO COLLEGE Manhattan, XXXXXX (2015)


Professional Training & Certifications

    OSHA, ADA and HIPAA Compliance Training., in-house, Brand Wellness Center (2007 2008)

    E.M.S, TIMER EMT/EMS School, Xxxxxx, XXXXXX (2009)

    Certificate: Dental Assistant, Caliber Training Inst. - Manhattan, XXXXXX (2007)

    Certificate: C.P.R., SIUH CPR Refresher - Xxxxxx, XXXXXX(2013 2015)


Affiliation/Community Involvement

    Volunteer Receptionist : F.E.G.S Manhattan, XXXXXX (Feb May 2006)


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