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Yyyyyy x. yyyyyy

- 3695 Puffin Dr #1 Ÿ Xxxxxx, AK xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)


Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 17 years providing high-performance sales and brokerage, customer service, loan administration, relationship building, and business development in the real estate, financial service, and hospitality sectors. I am currently with The Chart Room in Xxxxxx, AK as a Bartender after serving a concurrent position as Housing Advisor for the Xxxxxx Island Housing Authority. Prior to this, I was with Well Fargo at Homer, AK as a Mortgage Consultant, following my tenure are Weitzel & Associates Re-Max in Bellingham, WA as a Realtor/Buyer s Agent. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies, regardless of industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and results-driven work excellence. In addition, my social and business-aware interpersonal communication skills have helped me in building sustainable professional relationships with the people I work with, including senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career and help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- 3695 Puffin Dr #1 Ÿ Xxxxxx, AK xxxxxx ( (xxx-xxx-xxxx *


Accounting Tech ▪ Financial Aid Specialist ▪ Administrative Assistant

Loan Closer/Processor/Originator


Qualifications Profile


    Self-assured, dynamic, and results-driven solutions provider in property sales and brokerage, client service, loan administration, relationship building, and business development with more than 17 years in the real estate, financial service, and hospitality sectors.

-          Proven dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.

-          Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Versatile and adaptable with quick learning abilities to reach high productivity in fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise


    Marketing & Sales

    B2B/B2C Sales Management

    Sales Lead Conversion

    Property Sales & Brokerage

    Multiple Account Management

    Customer Service Management


    Business Development

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Project/Program Management

    Staff Supervision & Training

    Records & Document Management


    Corporate Accounting Support

    Investment Portfolio Management

    Fiscal & Budget Management

    Property/Fixed Asset Accounting

    Mortgage & Loan Administration

    Policies & Regulatory Compliance


    Apps: Lead Generation & Contact Management Systems

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), &Adobe Photoshop

    Internet: Social Media, Google Docs, Online Apps.


Professional Experience


Real Estate Sales / Mortgage Loan Service Experience:

Xxxxxx Island Housing Authority Xxxxxx, AK (04/2015-06/2016)

Housing Advisor 2015 2016

    Provided the public with key information on the department s housing projects and application requirements for successful processing, assisting management with data gathering and evaluation needed to process applications, including analysis and verification of income statements and financial/bank statements.


Wells Fargo Homer, AK (07/2012-09/2013)

Mortgage Consultant 2012 2013

    Oversaw housing loan administration, processing applications for action with recommendations for approval or rejected based on all pertinent client documents, leveraging knowledge in lending practices, industry regulations, collateral/security instruments, transfers of titles to realty and chattel, and basic accounting practices.

    Provided accounting support, preparing quarterly financial statements, and supporting period-end account adjustments and reconciliations


Weitzel and Associates-RE/MAX BELLINGHAM, WA

Keller Williams Realty, Bellingham, WA

Realtor/Buyer s Agent 2006 2012

    Leveraged a relationship-driven, consultative approach to client relations and sales, consistently recognized for achieving exceptional sales performance and chosen to serve in lead roles.

    Prospected aggressively, harnessing the nuances of eCommerce, Internet lead generation and conversion, cold and warm calling processes to reach or exceed sales targets.

    Identified gaps in Internet lead follow-up procedures, resulting in increased lead conversions, recommending changes to the website that doubled online sales, and collaborating with the firm s owner to improve overall sales throughput, resulting in the purchase of new Lead Generation and Contact Management software and the firm s expansion with the addition of two new Buyer s Agents.

    Contributed to the strategic business plan, formulating an effective eCommerce marketing and business development strategy for the online portal.



Yyyyyy x. yyyyyy

- 2801 Emmons Ave. Apt. 3B Ÿ Brooklyn, NY 11235 ( (xxx-xxx-xxxx *


Professional Experience (continued)


Hospitality Experience

The Chart Room Xxxxxx, AK

Bartender 2015 Present

    Provide outstanding customer service bartending for a high-volume semi-casual waterfront hotel bar/restaurant offering seafood cuisine, creating and serving culinary items and beverages as per menu specifications and service quality standards.


The Black Cat Ÿ Bellingham, WA

Waitperson/Cocktail Server/Bartender 2007 2012

    Served in multiple concurrent capacities for this unique, high-volume, semi-casual local restaurant offering French cuisine, ensuring a satisfying customer dining experience.

    Anticipated customer needs, addressing customer complaints and issues that restored their confidence and patronage.


J. Russell Catering Ÿ Bellingham, WA

Banquet Server 2005 2008

    Provided tactical direction in managing the banquet staff for an in-house, high-end catering company, coordinating events requirements multi-functions teams in providing catering operations of all sizes, and delivering contracted cuisines adhering to company policies and service quality standards.

    Assisted management in processing event catering orders, coordinating logistics and menu production for successful catering service fulfillment.


Flats Tapa Bar Ÿ Bellingham, WA

Lead Server 2004 2007

    Led and supervised a team of professional servers in providing superb customer services for this semi-fine dining establishment serving Spanish cuisine and wines.

    Ensured a satisfying dining experience for patrons resulting in repeat patronage, word-of-mouth promotions and growth in a loyal customer base.


Semiahmoo Resort Ÿ Blaine, WA

Banquet Captain (seasonal) 2004

    Managed up to 20 staff, providing direction before, during, and after banquets for a large destination resort with multiple indoor, outdoor, and offsite banquet facilities.

    Coordinated staff schedules and activities for multiple and concurrent catering functions covering weddings and corporate events, overseeing the setup and tear-down of banquet facilities in offsite events, and providing service quality in compliance with customer contracts.

    Assisted management in processing group reservations, and handling logistics support for offsite banquet events.


Fino Wine Bar Ÿ Bellingham, WA

Lead Server 2002- Mar 2003

    Supervised servers for an intimate fine dining establishment serving classic European cuisine and an excellent wine selection, presenting unique menu items to customers, and ensuring customer satisfaction in accordance with service quality standards.


Education & Credentials


B.A. in English Literature, WESTERN WASHINGTON UNIVERSITY Bellingham, WA



Awards & Recognition

    Recognized as 2nd highest selling Buyer s Agent in Whatcom County, closing 24 sales, more than the average, despite the worst real estate industry climate on record ( 2009)

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