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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my qualifications include well over a decade of experience directing day to day operations and building high performance teams. I have applied my skills toward developing and implementing innovative strategies to boost performance, increase company revenue and improve overall efficiency. To complement this background, I possess top-notch problem-solving, leadership and organizational skills.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

Yyyyyy x. yyyyyy

 


 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com

 

Summary

 

         Results-driven leader possessing over 15 years of experience in operations management, boosting sales revenue and building high performance teams.

         Recognized for the ability to continually meet and exceed expectations within production based environments.

         Dynamic interpersonal communication skills, instrumental to providing highly effective coaching based on individual team member needs.

 

Key Accomplishments

 

         Strategically exceeded office goals for 6 consecutive years by implementing innovative business development strategies.

         Recognized for accomplishing individual revenue of $341k (tax season 2017) and $240k (tax season 2016).

         Surpassed target by 121% by generating $449k+ in revenue within a 4-month period.

 

Skills

 

   Operations Management

   Process Improvement

 

   Leadership

   Customer Service

 

   Training & Development

   Project Management

 

Experience

 

H&R Block, Atlanta, GA 2006-Present

Master Tax Advisor, Tax and Business Services (2017-Present)

         Recipient of multiple merit based promotions due to strong leadership and organizational abilities.

         Demonstrate a strong attention to detail while handling federal, multi-state corporate and partnership tax returns.

         Strategically drove business development initiatives to substantially grow existing client base.

Assistant Operations Manager, Tax and Business Services (2015-2016)

         Fulfilled key leadership position, focusing primarily on client satisfaction, team performance and driving business development initiatives within an office generating $1.9M annually.

         Utilized strong leadership capabilities to build, train and manage high-performance teams.

         Leveraged excellent interpersonal skills to enhance overall client experience, increase satisfaction levels and promote client retention.

Multi-Unit Office Manager (2014-2015)

         Successfully oversaw day to day activities of 15 team members within a fast-paced, deadline driven environment.

         Implemented innovative strategies to improve client satisfaction levels and maintain positive relationships.

District General Manager in Training (2013-2014)

         Obtained in-depth exposure to highly effective leadership techniques.

         Conducted extensive training to significantly boost team performance; implemented individualized action plans as necessary.

         Consistently met and exceeded objectives within a production based environment.

         Created highly effective scorecards focused on department specific metrics.

         Maintained accountability for all Managers and Associates throughout all operations.

         Exemplified excellent organizational abilities while managing staffing, labor and compliance processes.

Office Manager (2007-2013)

         Streamlined process improvement initiatives while successfully managing day to day operations.

         Leveraged excellent organizational abilities to manage scheduling and complete various administrative tasks.

         Directed daily activities of team members; conducted detailed training on various concepts, including client satisfaction and relationship building.

         Implemented innovative strategies to boost overall branch performance.

         Provided keen mentorship to Office Managers and Associates.

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com

 

Tax Professional (2006-2007)

         Obtained in-depth exposure to effective tax processes while maintaining quality control throughout all operations.

         Strategically identified client needs and provided assistance to ensure achievement of financial objectives.

 

SYKES Assistance Services Corporation, London, On, Canada 1998-2000

Real Time Monitor (1999-2000)

         Maintained quality control throughout all daily operations within a fast-paced call center environment.

         Demonstrated an ability to complete assigned tasks in a timely manner.

Roadside Assistance Representative (1998-1999)

         Used strong communication skills to provide assistance to patrons, promptly resolve inquiries and relay pertinent information.

 

Education & Professional Development

 

Master Degree in Information Technology, GPA: 4.0, American Intercontinental University, Atlanta, GA; 2001

Enrolled Agent, Internal Revenue Service, Atlanta, GA; 2009

Computerized Office Essentials, Fanshawe College, London, ON, Canada

Exemplary Award of Excellence, Henry W. Bloch; 2016

10-Year Service Award, H&R Block, 2016

 

 

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