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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my qualifications include well over a decade of experience directing day to day operations and building high performance teams. I have applied my skills toward developing and implementing innovative strategies to boost performance, increase company revenue and improve overall efficiency. To complement this background, I possess top-notch problem-solving, leadership and organizational skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Summary
Results-driven leader possessing over 15 years of experience in operations management, boosting sales revenue and building high performance teams.
Recognized for the ability to continually meet and exceed expectations within production based environments.
Dynamic interpersonal communication skills, instrumental to providing highly effective coaching based on individual team member needs.
Key Accomplishments
Strategically exceeded office goals for 6 consecutive years by implementing innovative business development strategies.
Recognized for accomplishing individual revenue of $341k (tax season 2017) and $240k (tax season 2016).
Surpassed target by 121% by generating $449k+ in revenue within a 4-month period.
Skills
Operations Management Process Improvement
|
Leadership Customer Service
|
Training & Development Project Management
|
Experience
H&R Block, Atlanta, GA 2006-Present
Master Tax Advisor, Tax and Business Services (2017-Present)
Recipient of multiple merit based promotions due to strong leadership and organizational abilities.
Demonstrate a strong attention to detail while handling federal, multi-state corporate and partnership tax returns.
Strategically drove business development initiatives to substantially grow existing client base.
Assistant Operations Manager, Tax and Business Services (2015-2016)
Fulfilled key leadership position, focusing primarily on client satisfaction, team performance and driving business development initiatives within an office generating $1.9M annually.
Utilized strong leadership capabilities to build, train and manage high-performance teams.
Leveraged excellent interpersonal skills to enhance overall client experience, increase satisfaction levels and promote client retention.
Multi-Unit Office Manager (2014-2015)
Successfully oversaw day to day activities of 15 team members within a fast-paced, deadline driven environment.
Implemented innovative strategies to improve client satisfaction levels and maintain positive relationships.
District General Manager in Training (2013-2014)
Obtained in-depth exposure to highly effective leadership techniques.
Conducted extensive training to significantly boost team performance; implemented individualized action plans as necessary.
Consistently met and exceeded objectives within a production based environment.
Created highly effective scorecards focused on department specific metrics.
Maintained accountability for all Managers and Associates throughout all operations.
Exemplified excellent organizational abilities while managing staffing, labor and compliance processes.
Office Manager (2007-2013)
Streamlined process improvement initiatives while successfully managing day to day operations.
Leveraged excellent organizational abilities to manage scheduling and complete various administrative tasks.
Directed daily activities of team members; conducted detailed training on various concepts, including client satisfaction and relationship building.
Implemented innovative strategies to boost overall branch performance.
Provided keen mentorship to Office Managers and Associates.
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Tax Professional (2006-2007)
Obtained in-depth exposure to effective tax processes while maintaining quality control throughout all operations.
Strategically identified client needs and provided assistance to ensure achievement of financial objectives.
SYKES Assistance Services Corporation, London, On, Canada 1998-2000
Real Time Monitor (1999-2000)
Maintained quality control throughout all daily operations within a fast-paced call center environment.
Demonstrated an ability to complete assigned tasks in a timely manner.
Roadside Assistance Representative (1998-1999)
Used strong communication skills to provide assistance to patrons, promptly resolve inquiries and relay pertinent information.
Education & Professional Development
Master Degree in Information Technology, GPA: 4.0, American Intercontinental University, Atlanta, GA; 2001
Enrolled Agent, Internal Revenue Service, Atlanta, GA; 2009
Computerized Office Essentials, Fanshawe College, London, ON, Canada
Exemplary Award of Excellence, Henry W. Bloch; 2016
10-Year Service Award, H&R Block, 2016
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