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Driven, focused, and experienced Executive Assistant with 15+ years of experience and a proven ability to lead others and provide comprehensive support within high-stress environments. Experienced in streamlining current standard operating procedures, building vendor relationships, implementing training programs, and coordinating large-scale corporate events. Significant communication and relationships building ability along with superior management acumen which results in successfully leading complex projects and increasing organizational efficiency.
Proficient in: MS Office Suite, Visio, Access, Adobe Acrobat, PeopleSoft, Concur/Cliqbook, SharePoint, and Cisco
Marketing Best Practices
Attention to Detail
Complex Problem Solving
Direct day-to-day administrative operations within a fast-paced environment which included supporting several members of executive management and overseeing daily office operations
Schedule both in-person and virtual meetings, develop meeting materials, reconcile travel expense reports, and play an integral role in high-level special projects
Successfully build positive rapport with co-workers and clients, direct incoming calls to the appropriate party, and create comprehensive internal reports
Coordinated several logistics and operational functions which included supporting customer experience initiatives aimed at improving customer satisfaction and sales performance metrics
Developed curriculum and other training materials, facilitated a 2-day training workshop for executive management, and planned employee certification classes (up to 400 employees per quarter)
Successfully increased customer satisfaction by 30% through the implementation of streamlined processes in addition to leading webinars, developing annual department plans, and overseeing budgets
Reduced overhead costs by up to 15% annually through the design of streamlined operational processes and the fostering of positive rapport with vendors
Handled various marketing and administrative tasks within the organization which included supporting executive management members, coordinating meetings, and planning special events
Booked and managed both domestic and international travel arrangements, updated the organization s filing system, oversaw the employee recognition program, and tracked sales metrics
Served as department representative for retail partners which reduced client call volume by 60%
Additional Professional Experience Includes: Community Affairs Administrator/Coordinator, PepsiCo (2001-2004) and Stock Option Specialist, PepsiCo (1999-2001)
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in Executive Assistant and marketing roles within a variety of industries with experience in leading training initiatives which include workshop management and content creation along with an ability to manage daily office operations and support executive management. In addition, strong communication skills allow me to build positive relationships with others and design unique standard operating procedures.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Administration from the University of Bridgeport.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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