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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

601-506-0324 abc@xyz.com

 

 

Profile of Qualifications

 

         Results-oriented Leader with over 10 years of operations management and training experience within the food service industry.

         Proven track record of developing and implementing highly effective training programs to substantially increase employee performance.

         Skilled in assisting franchises with building independent training and development teams.

         Possesses dynamic interpersonal, leadership and organizational skills.

 

Key Areas of Expertise

 

  Operations Management

  Interpersonal Communication

  Training & Development

   Process Improvement

  Leadership

  Team Building

 

Professional Synopsis

 

McAlisters Deli 2006-Present

         Received multiple merit based promotions due to strong leadership and training abilities.

         Develop and implement highly effective training initiatives for employees ranging from entry level to executives.

         Contribute extensively to opening of 85 stores, each employing up to 125 staff members.

         Demonstrate strong organizational abilities; associated duties included travel management, coordinating training team and thoroughly tracking store status.

         Appropriately delegated tasks to increase overall operational efficiency.

         Conduct classroom, as well as one on one training, focus heavily on company policies, processes and food safety.

         Responsibilities include budget management, profit and loss (P&L) management, strategic planning and process improvement.

         Utilize strong interpersonal skills to provide top notch customer service.

         Provide critical guidance to assist franchises in developing individual training departments.

Key Achievements:

         Supported between $35k-115k in weekly revenue; set company record.

         Developed and deployed highly successful Certified Deli Trainer (CDT) program; decreased turnover rates and substantially improved employee morale.

         Designed multi-faceted training programs focused on food cost control, guest services and new products.

 

Professional Development

 

Serve Safe Certified

CHART Member

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