General Manager ~ District/Regional Manager ~ Operations Manager

  Performance-driven manager with track record of success in optimizing results across operations, sales, service, and profits through strategic, decisive leadership

  Currently steering multi-unit operations, with accountability for up to 7 locations and 80+ staff

  Awarded both $10K Club and $15K Club for weekly sales in a single business unit

  Continually achieve record performance in sales and customer volume

  Recognized with multiple Mainsail awards for meeting corporate growth goals

  Rapid performance-based promotion to senior management roles with both employers

  Expertise in steering branch and multi-unit operations ranging from human resources, sales, customer service, inventory control, and procurement to policies, procedures and standards compliance, quality assurance, cost controls, and P&L

  Motivating, hands-on leader who successfully hires, trains, coaches, develops, and retains dynamic managers and teams; valuable supporting background in academic instruction

  Excel in prioritizing, coordinating and managing operations to optimize productivity, efficiency and use of time and resources in achieving critical goals

  Strong communication and interpersonal relation skills instrumental to productively interfacing with customers, suppliers, corporate management, and staff

KC&M Enterprises LLC dba Great Clips-Houston, TX 2007-Present

General Manager; 2013-current

Assistant Salon Manager; 2007-2013

  Promoted to manage multi-unit operations; covers 5-7 units employing anywhere from 7-12 staff per location and spans human resources, business development, sales, and customer service through financial/P&L, inventory control and facilities and technologies maintenance

  Expertly hire, train, coach, and develop Managers and Assistant Managers; delegate responsibilities

  Continually evaluate and manage team performance; collaborate with corporate representative in conducting biannual salon reviews

  Productively troubleshoot employee conflicts and facilitate a supportive, motivating teamwork environment instrumental to boosting results and maximizing talent retention

  Actively participate in corporate training events and retreats; schedule staff for corporate training

  Efficiently process payroll and manage personnel files

  Promptly address and resolve customer issues to ensure high satisfaction levels

  Strategically prepare for major industry events, including reviewing scheduling and coaching staff; additionally plan and execute annual company banquet

Domino's Pizza-Sullivan, MO 2004-2007

Store Manager; 2006-2007

Assistant Store Manager; 2004-2006

  Progressed to manage full-scope operations ranging from human resources, sales and customer service through inventory control, quality assurance, accounting/cash management, and P&L

  Optimized profitability through strategic employee scheduling and food cost/usage controls

  Successfully hired, trained and directed dynamic team; included evaluating performance and implementing corrective actions

  Consistently ensured compliance with industry and company health, sanitation and safety standards

Prior background with Great Clips as Assistant Salon Manager and Salon Manager; 1999-2004

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Rick Westover Page 2

Lonestar College Kingwood-Kingwood, TX 2009-2013

Supplemental Instruction Leader

  Demonstrated dynamic leadership skills in coaching team as well as assisting in planning instructor trainings based on subject matter and preparing/delivering presentations; recognized with Supplemental Instruction Leader Award in 2013

  Expertly instructed, guided and assisted students in areas ranging from study skills and learning theory to practical steps for optimizing academic performance; planned/conducted sessions

Associates of Art and Associates of Science, Lonestar College Kingwood-Kingwood, TX; 2013

Graduated Honors Scholar (highest level of honors)

Outstanding Student Award-Honors Club

Outstanding Student Award-Leadership

President, Honor Student Organization

CRLA Certified-Training and Tutoring

Public Achievement Program ~ AmeriCorps ~ Eagle Scout

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity in Management and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I offer vast management experience in broad areas of operation spanning human resources, business development, sales, and customer service through inventory control, procurement, administrative, and financial/P&L. Over the course of my career, I have rapidly progressed to senior management roles based on dynamic performance while building a track record of success in consistently delivering record results, leading to numerous awards and recognitions.

To complement this background, I offer a rich training, instructional and coaching/mentoring background in both business and academic sectors. I also have earned two degrees, graduating as an Honors Scholar with multiple academic awards.

As a Manager, you will find me to be a driven, results-focused and motivating leader committed to supporting you in achieving and surpassing aggressive performance goals. I am confident that I would be a valuable asset to your organization, and welcome the opportunity to interview at your earliest convenience.

Sincerely,

Rick Westover