Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

____________________________________________________________________________

Job Title: Senior Director of Operations

Department: Office of Deputy Executive Director of Operations

Agency: District of Columbia Housing Authority

Job Announcement Number: #17-05

____________________________________________________________________________

Core Competencies

Strategic Planning, Project/Program Management, Contract Management, Operations Management, Community Liaison/Initiatives, Resource Allocation, Personnel Management, Problem Identification/Resolution, Client Management, Problem/Complaint Resolution, Property/Facility Oversight, Work Methodology Development, Inventory Control, Data Management, Interagency Collaboration/Coordination, Field Operations Direction, Organizational Representative, Policy/Procedure Development, Short-/Long-Term Planning, Program Effectiveness Assessment, Budget Management

Professional Experience

April 2007 Present

Mayor / City Council

Baltimore, Maryland

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact

Director/Head, Bureau of Solid Waste, Department of Public Works

Effectively oversee $77M annual budget and direct staff of 700+ personnel while steering multiple Bureau programs; coordinate Bureau programs with other city/state/federal agencies, business organizations, community groups, council members, civic groups and non-profit foundations, among others. Regularly collaborate with Director, Deputy Mayor and City Council members on various program operations/activities/goals/problems, including ordinances/legislation relevant to Bureau, and work closely with local government representatives and state/regional groups to identify multiple city/region-related issues.

Successfully partnered with personnel from the City Department of Transportation, Engineering and Parking Division to direct the implementation of a city-wide Mechanical Street Sweeping Program cleaning 90% of city streets on monthly basis. Actions resulted in 100% increase in total miles swept and removal of 2000+ pounds of debris during initial eight months of program. In 2017 city reached historic high of cleaning 100,000+ miles.

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Was strong proponent of implementing one day trash/one day recycling activities that restructured Disposal Operations including increasing efficiencies, achieving MDE compliance and saving $10M annually. In 2010, negotiated historic trash collection contract with Baltimore Housing and Lexington Market that returned an annual refund of $450,000; in previous 20 years, Bureau had been collecting trash free of charge. Also reached ten-year agreement with Wheelabrator Corporation that provided city with revenue stream while offering below-market rates for energy

Steered establishment of single-stream recycling program and renegotiated disposal contract generating approximately $5M in new revenues; also implemented $200,000 Methane Gas Extraction contract with U.S. Coast Guard to power Hawking Point facility. Facilitated scheduled mowing of vacant lots and cleaning of parks to deter illegal dumping and reduce blighted areas; recorded savings of $400,000 annually through streamlining of Bulk, Graffiti and Fire Debris program and restructured Disposal Operations by developing efficiencies as well as achieving regulatory compliance.

Led Municipal Trash Can program to provide trash receptacles for homes, required landlords to be responsible for removal of materials from residences following eviction activities by abolishing the Eviction Chattel removal activities, and supported litter prevention/vermin attraction and while promoting area beautification. The rat eradication program combined reactive/proactive responses and increased productivity from 1100 inspections to 5,000+ in a two-week period. Further, requiring landlords to manage the materials removal from their residences, and charging $1,000 for non-compliance, annual savings of $600,000 were recorded. Additionally was strong supporter of Department of Transportation in coordinating annual snow removal activities.

August 2005 April 2007

Mayor / City Council

Baltimore Housing, Code Enforcement Bureau

Baltimore, Maryland

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact

Chief, Property Management Division

Expertly managed operations for Division and implemented multiple policy guidelines designed to gain program efficiencies/effectiveness; in first six-months of assignment, remediated 5,000 backlogged work orders, improved customer service delivery, restored system accountability and developed efficiencies that increased liens/revenue by 70%+. Steered interaction of Property Management activities with HCD Code Enforcement, i.e. Housing Inspections/Demolition/Construction, Building Permits, Department of Public Works, Legal, Department of Transportation, Health Department and the Mayor s Office of Neighborhoods.

Oversaw contractor work performance, provided in-depth advisement to management concerning city-wide office functions, and assessed office operations regarding cost efficiencies, proper utilization of personnel/equipment, and appropriate distribution of functions. Also worked with Deputy Commissioner in providing guidance on development of other major programs.

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Diligently reviewed/implemented Division financial reports/budgets/expenditure reports to ensure optimization of resource utilization.

June 1999 MONTH 2005

Mayor / City Council

Bureau of Solid Waste

Baltimore, Maryland

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact

Solid Waste Analyst/Acting Assistant Chief of Maintenance/Collections

Continually monitored/evaluated data concerning on-time performance, missed service, overtime hours, customer complaints, light duty, accident, leaves and attendance to identify areas for developing process improvements. Was strong, contributing participant in any weather-related emergency activities including assigning needed personnel/equipment to areas in critical need, dealt with inquiries from city officials as well as other stakeholders, planned/implemented new Divisional policies and managed hiring/training of staff personnel. Was tasked with coordinating all needed preventive maintenance for equipment/vehicles including monitoring condition and recommending needed repair/replacement. Continually tracked trending of various solid waste management issues to develop best practices; reported directly to Bureau leadership on planning for developing/implementing best practices policies.

Expertly managed array of city recycling programs, i.e. Recycling Implementation, Household Hazardous Waste Collection, Christmas Tree Recycling, Residential Collection, School/Business Recycling, etc., and led resolution of multiple inquiries/complaints from various groups.

MONTH 1992 MONTH 1999

Mayor / City Council

Bureau of Solid Waste

Baltimore, Maryland

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact

Recycling Program Technician

Successfully held supervisory responsibilities over personnel/operations of the Household Hazardous Waste programs; provided exceptional recycling contract development assistance to the Bureau of Purchasing, oversaw grant applications for recycling program subsets and diligently supervised those contracts managed jointly by the Bureau of Solid Waste and the Division of Recycling.

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Actively participated on array of legislative issues relevant to the recycling program and researched methodologies for promoting programmatic economy/efficiency/effectiveness. Accurately tracked/recorded residential and commercial recycling tonnage and prepared Bi-Monthly Tonnage Reports for the Bureau of Solid Waste.

MONTH 199` MONTH 1992

Mayor / City Council

Bureau of Solid Waste

Baltimore, Maryland

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact

Recycling Program Inspector

Worked closely with community leaders, senior citizens, city employees and public school students, conducting training on multiple aspects of recycling program while gaining program support and participation. Authored correspondence for the signatures of the Recycling Coordinator, Director of Public Works and the Baltimore City Mayor regarding multiple recycling issues, and designed public information outreach activities that promoted Baltimore recycling activities.

Education

Notre Dame University, Baltimore, MD

Master of Arts, Management, 2004

GPA: N/A

Semester/Credit Hours: N/A

University of Calaber, Cross River State, Nigeria

Bachelor of Arts, Philosophy, 1988

GPA: 3.0

Semester/Credit Hours: N/A

Professional Affiliations

Solid Waste Association of North America (SWANA), Member

America Public Works Association (APWA), Member

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Awards/Professional Recognition

Chair, State of Maryland Governor s Commission on African Affairs, 2009 2016.

Maryland Chapter, American Society for Public Administration, Maryland Chapter, 2009

Janet L. Hoffman Individual Award for Innovative Public Service

Baltimore, Maryland, 2009

Honorable Mention/2^nd Runner Up, Richard A. Lidinsky, Sr. Award for Excellence in Public Service

Frances Morton Froelicher Civic Statesmanship Award, 2008

Baltimore Employee of The Year Award, 1997