Compliance Enforcement | Asset Management | Accounts Xxxxxxyable & Receivable | Vendor Relations | Analytical Thinking

Strategic Planning | Organizational Skills | Time Management | Critical Thinking | Creative Problem Solving

Process Improvement | Workforce Development | Facilities Management | Contract Negotiations | Ad-Hoc reporting

Human Resource Management | New Jersey & Xxxxxx Civil Procedures | MS Office Suite | Windows OS

Dynamic, hardworking and focused management expert with years of diverse experience, xxxxxxired with a strong desire to succeed. Founder of positive working relations with clients and other important entities at all levels; excel as a team member or independent contributor. Work well under pressure in fast-xxxxxxced working environments that call for both adaptability and flexibility. In pursuance of an Executive/Management position in the Debt Collection or Accounts Receivable Management industries.

Owner

  Assumed full ownership of DBG until Q1 of 2016 and operated it as a franchise of Square Two Financial; became an Equity Xxxxxxrtner in 2006 until ending working relations with the firm

  Purchased assets and liabilities from Thomas Joseph & Associates in first year with the comxxxxxxny

  Handled all back-end processes for the law firm; did not make legal decisions, but worked on budgeting processes and collection licensing; fielded as many as 10K files monthly in the states of XXXXXX and VA

  Saw 3K in active litigation cases, all ranging from simple filing to default or contested matters, with $4M in annual revenue

  Worked on the Business Advisory Group for the Creditor Rights firms

  Oversaw FDCXXXXXX and State Compliance operations; also worked in Collection Licensing Manager, Human Resources Administrator and Facility Manager position during tenure

  Hired a driven team of Compliance Officers to manage risk assessment operations soundly; managed a total of up to 80 staff members across both states

  Led training and development efforts for all personnel; included the development and execution of Human Resources relevant policies and procedures to ensure seamless daily functions and overall compliance

  Stayed updated regarding the regulatory environment, specifically as it relates to CFPB

  Crafted an in-house reporting system for liquidation, call scoring and overall performance; also developed training guidelines and motivational compensation/incentives for xxxxxxralegal, collector and facility management operations

  Troubleshot Information Technology issues as they arose; set up automation, discovered the optimal way to contact consumers in an expeditious fashion, monitored penetration/saturation rates and met client targets for liquidation rates

  Worked in conjunction with six Attorneys on staff and served as a Business Advisor; aimed to rid DBG of franchise terminology in spite of it being a franchise in concept

  Kept staff salary and benefits 54.5% under industry norms; was also able to effectively maintain costs, boost productivity and increase profit margins

  Leveraged interpersonal acumen to on-board and vet new vendors to ensure the fairest pricing

  Drove firm to rank fifth out of 20 independently owned and operated franchises; also kept attrition rates below 2% annually

  Spent the final couple of operational years zeroing in on a six-state regional litigation practice

Yyyyyy x. yyyyyy

Continued

General/Operations Manager

  Worked with Square Two Financial, The Law Office of Donald Burak, Harrison Ross Byck Esq., the Law Firm of Allan C. Smith P.C., as well as The Law Firm of Ryan E. Calef and Associations, LLC

  Operated as a franchise to run the law firms in terms of facilities management, and other responsibilities for the firms listed independent of actually practicing law

  Other duties included P&L oversight, vendor management, collections best practices and letter series

General Manager

  Acted in various roles during tenure including Operations Manager and Accounts Receivables Manager

  Trained and guided personnel on collection methods and procedures

  Served as a highly effective Client and Agency Senior Liaison to foster sound, trust-based relations with both entities

Collection Manager

  Worked dutifully as both a Collections Team Trainer and Supervisor

  Led duties related to the Client/Agency Senior Liaison role; also engaged in an Accounts Receivables Manager caxxxxxxcity

  Coordinated dexxxxxxrtmental responsibilities with precision and attention to detail

Dexxxxxxrtment Manager

  Led all collections processes as both a supervisor to dexxxxxxrtmental personnel, manager of operations and a valued trainer to new hires

  Also served as the comxxxxxxny s Senior Recovery Specialist

Completed Courses, Business Management, Xxxxxx County Community College

505 Grandview Ave. | Feasterville, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Comxxxxxxny Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:

  I bring to any leadership role years of proven success in various managerial caxxxxxxcities. I am currently looking for an Executive/Management position and am open to working within the Debt Collection or Accounts Receivable Management industries.

  My experiences thus far have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.

  As a professional, I excel under pressure in fast-xxxxxxced, demanding work environments. I work well as both an independent contributor and contributory team member to actively lend to seamless operations. In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction.

  Over the course of my career, I have grown and exxxxxxxnded my levels of expertise in Vendor Relations, Asset Management and Strategic Planning, as well as additional practical areas.

  Independent of my practical background, I ve also completed Business Management courses. I am a lifelong learner by nature, always willing to adapt to and master new processes and forms of technology.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume