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Compliance Enforcement | Asset Management | Accounts Xxxxxxyable & Receivable | Vendor Relations | Analytical Thinking
Strategic Planning | Organizational Skills | Time Management | Critical Thinking | Creative Problem Solving
Process Improvement | Workforce Development | Facilities Management | Contract Negotiations | Ad-Hoc reporting
Human Resource Management | New Jersey & Xxxxxx Civil Procedures | MS Office Suite | Windows OS
Dynamic, hardworking and focused management expert with years of diverse experience, xxxxxxired with a strong desire to succeed. Founder of positive working relations with clients and other important entities at all levels; excel as a team member or independent contributor. Work well under pressure in fast-xxxxxxced working environments that call for both adaptability and flexibility. In pursuance of an Executive/Management position in the Debt Collection or Accounts Receivable Management industries.
Assumed full ownership of DBG until Q1 of 2016 and operated it as a franchise of Square Two Financial; became an Equity Xxxxxxrtner in 2006 until ending working relations with the firm
Purchased assets and liabilities from Thomas Joseph & Associates in first year with the comxxxxxxny
Handled all back-end processes for the law firm; did not make legal decisions, but worked on budgeting processes and collection licensing; fielded as many as 10K files monthly in the states of XXXXXX and VA
Saw 3K in active litigation cases, all ranging from simple filing to default or contested matters, with $4M in annual revenue
Worked on the Business Advisory Group for the Creditor Rights firms
Oversaw FDCXXXXXX and State Compliance operations; also worked in Collection Licensing Manager, Human Resources Administrator and Facility Manager position during tenure
Hired a driven team of Compliance Officers to manage risk assessment operations soundly; managed a total of up to 80 staff members across both states
Led training and development efforts for all personnel; included the development and execution of Human Resources relevant policies and procedures to ensure seamless daily functions and overall compliance
Stayed updated regarding the regulatory environment, specifically as it relates to CFPB
Crafted an in-house reporting system for liquidation, call scoring and overall performance; also developed training guidelines and motivational compensation/incentives for xxxxxxralegal, collector and facility management operations
Troubleshot Information Technology issues as they arose; set up automation, discovered the optimal way to contact consumers in an expeditious fashion, monitored penetration/saturation rates and met client targets for liquidation rates
Worked in conjunction with six Attorneys on staff and served as a Business Advisor; aimed to rid DBG of franchise terminology in spite of it being a franchise in concept
Kept staff salary and benefits 54.5% under industry norms; was also able to effectively maintain costs, boost productivity and increase profit margins
Leveraged interpersonal acumen to on-board and vet new vendors to ensure the fairest pricing
Drove firm to rank fifth out of 20 independently owned and operated franchises; also kept attrition rates below 2% annually
Spent the final couple of operational years zeroing in on a six-state regional litigation practice
Yyyyyy x. yyyyyy
Worked with Square Two Financial, The Law Office of Donald Burak, Harrison Ross Byck Esq., the Law Firm of Allan C. Smith P.C., as well as The Law Firm of Ryan E. Calef and Associations, LLC
Operated as a franchise to run the law firms in terms of facilities management, and other responsibilities for the firms listed independent of actually practicing law
Other duties included P&L oversight, vendor management, collections best practices and letter series
Acted in various roles during tenure including Operations Manager and Accounts Receivables Manager
Trained and guided personnel on collection methods and procedures
Served as a highly effective Client and Agency Senior Liaison to foster sound, trust-based relations with both entities
Worked dutifully as both a Collections Team Trainer and Supervisor
Led duties related to the Client/Agency Senior Liaison role; also engaged in an Accounts Receivables Manager caxxxxxxcity
Coordinated dexxxxxxrtmental responsibilities with precision and attention to detail
Led all collections processes as both a supervisor to dexxxxxxrtmental personnel, manager of operations and a valued trainer to new hires
Also served as the comxxxxxxny s Senior Recovery Specialist
Completed Courses, Business Management, Xxxxxx County Community College
505 Grandview Ave. | Feasterville, XXXXXX xxxxxx xxx-xxx-xxxx | firstname.lastname@example.org
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:
I bring to any leadership role years of proven success in various managerial caxxxxxxcities. I am currently looking for an Executive/Management position and am open to working within the Debt Collection or Accounts Receivable Management industries.
My experiences thus far have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.
As a professional, I excel under pressure in fast-xxxxxxced, demanding work environments. I work well as both an independent contributor and contributory team member to actively lend to seamless operations. In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction.
Over the course of my career, I have grown and exxxxxxxnded my levels of expertise in Vendor Relations, Asset Management and Strategic Planning, as well as additional practical areas.
Independent of my practical background, I ve also completed Business Management courses. I am a lifelong learner by nature, always willing to adapt to and master new processes and forms of technology.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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