Self-motivated, talented Professional eager to contribute strong computer programming and call center experience to a challenging opportunity

in the IT industry.

         Dynamic communication skills, demonstrated throughout ability to efficiently resolve technical inquiries within an inbound call center environment.

         Skilled in computer programming; with a focus on building VLANs, virtual bridges and crossconnects.

         In depth understanding of programming ATM devices and various switches to enhance customer internet connectivity.

         Possesses expert MS Office Suite skills, as well as an ability to operate office equipment.

CenturyLink 2011-Present

Service Provisioning Specialist III

         Utilize strong communication skills, coupled with an in depth understanding of company services, to provide inquiry resolution to technicians within an inbound call center environment.

         Obtain programming knowledge throughout hands on technical tasks.

         Utilize EMS devices, including AFC, Atran and Calix to complete day to day operations.

         Responsible for building crossconnects, VLANs and virtual bridges for customers.

         Associated duties include programming ATM devices, as well as DMS 100, DMS 10, 5ESS and GTD 5 switches.

         Heavily involved in programming fiber to ensure connectivity within customer home.

         Resourcefully develop V and S tags.

         Critical component in facilitation of providing internet and dial tone to customers.

Cumberland County 911 2006-2011

Dispatcher

         Fulfilled critical role answering incoming emergency phone calls, escalating appropriately and helping to maintain calmness throughout stressful situations.