Personable leader with a consistent, proven track record of exceeding client expectations.

  Demonstrated ability to build and lead a team of personnel to maximize their potential and excel.

  Strong background managing multiple business functions, including customer service, HR and accounting.

  Outstanding ability to proactively identify and resolve problems and implement favorable solutions.

  Excellent listening, verbal communixxxxxxtion and interpersonal skills to build and grow relationships.

  Sold the most service contracts and IT service agreements for Sema Inc.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Sage MAS 90; ADP; Paychex; and Digital Gateway software.

  Fluent in English and Arabic.

General Manager, Sema Inc. Irvine, XXXXXX May 1994-Present

  Demonstrate strong leadership skills to manage all departments and teams, including HR and equipment leasing.

  Build and grow relationships with customers, including resolving complaints such as billing issues.

  Manage the Order Processing Team and audit all billing and funding related to the leasing of equipment.

  Spearhead disbursement of manufacturer and leasing company incentive programs, rebates and credits.

  Lead administrative functions, as well as accounts receivable, accounts payable and xxxxxxsh applixxxxxxtions.

  Work closely with HR staff to interview xxxxxxndidates for employment opportunities or terminate personnel.

  Lead the interviewing and hiring process for administrative personnel, including new hire orientation and training on software systems.

  Mentor, motivate and coach team members to maximize their individual potential and excel.

  Partner with management colleagues to resolve Workers compensation claims.

  Manage all business insurance and benefits policies and renewals.

  Play an integral role planning company events like open houses, group trips and management meetings.

  Support personnel in the Sales Department with billing and xxxxxxlculating monthly commissions and bonuses.

  Communixxxxxxte well with sales colleagues to help sell printers and fax machines.

  Process employee payroll by leveraging Paychex, ADP and Time clock software programs.

  Collaborate with the CPA at the end of each month to ensure all accounting needs are achieved such as bank reconciliations or resolving discrepancies.

Associate of Arts (AA), Business Management and Leadership, Saddleback College; expected June 2018