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Yyyyyy x. yyyyyy

- 430 Beach 36 St. Xxxxxx Ÿ Queen's, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Administrative Director of Social Service

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 15 years providing high-performance customer services, administration, program management, and operations support in the public and social service sector.

-    Strong passion for delivering outstanding social service that enable the organization to build a strong reputation in the communities served, while efficiently fulfilling the needs of the communities served.

-    Detail-oriented, analytical and methodical with critical thinking to resolve relationship and administrative issues that ensure efficient operations.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.


Key Expertise

    Tactical & Operations Planning

    Fraud Detection & Management

    Resource Allocation/Management

    Policies Formulation/Development

    Process/Workflow Improvement

    Relationship Management (Customers, Public, & Government)

    Inter-Office/Agency Coordination

    Program/Project Management

    Policies & Regulatory Compliance (i.e. pertinent Local, State & Federal Laws, etc.)

    Personnel Administration

    Staff Supervision & Training

    Office Administration

    Records & Document Management


    Qualitative & Quantitative Research

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Permanent Mission of Barbados to the U.N. Ÿ Xxxxxx, XXXXXX

Administrative Assistant Jul 2001 Present


    Administer mission programs, informing the public through appropriate media, resolving inquires on passport requirements, leveraging knowledge of immigration legislation, policies and security guidelines to evaluate passport applications and interviewing applicants to assess citizenship eligibility, detect fraud, and resolve identity issues.

    Provide administrative support to management, managing and prioritizing on incoming correspondences, distributing daily calendar loads to senior management, maintaining and organizing confidential personnel files, addressing and routing incoming calls to appropriate officers, preparing meeting agendas, minutes, and reports, and coordinating flight and hotel bookings for executive business travels.

    Provide HR administration support, screening applicants and recommending applicants to be hired, disciplinary actions, promotions and firing as needed to preserve operational integrity and efficiency, and assisting in resolving labor-management issues and labor grievances.

Relationship Management

    Serve as liaison personnel for the Mission, maintaining a productive working relationship with local government agencies, international organizations and the United Nations organizations.

    Coordinate and collaborate with internal and external agencies in ensuring completion of multi-departmental and functional programs, and ensuring contractual compliance by 3rd party suppliers/contractors.

    Provide professional assistance as needed to maintain technical and functional competencies of partners, community and political groups, and other government agencies.

Operations Support

    Supervise junior staff, providing guidance and consultative support, reviewing their work for correctness, and ensuring compliance with local, state and federal laws, statutes, directives, and standards.

    Address complex, special, and emergency issues, preparing recommendations and reactive plans for execution.

    Manage assigned resources, identifying service requirements from the public, and assisting management in designing and executing programs and policies, and recommending changes as needed to improve execution.

    Conduct studies and research, either qualitative or statistical, in determining outcomes of programs and implementing rules, laws, and directives to ensure effective mission administration.


Education & Credentials



    M.B.A. in General Management (2007) B.A. in Business Administration (2006)

Community Involvement

    Volunteer: Community based food pantry distributing foodstuff to homeless during weekends (2011 2012)


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