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Driven, focused, and hard-working Senior Manager with 20+ years of experience and a proven ability to lead others and oversee daily human resources operations within fast-paced environments. Experienced in supporting thousands of union and non-union staff members, managing employee relations issues, and implementing innovative processes. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.
Human Resources Management Full-Cycle Recruiting FMLA Laws New Hire Orientation
Vendor Management Employee Engagement Federal/State Regulations Records Management
Process Improvement Attention to Detail Talent Management Microsoft Office Suite, SAP
Direct day to day human resources operations within a fast-paced environment which centered on mitigating employee/labor relations tasks for over 22,000 union and non-union staff members
Coordinate several administrative tasks which include analyzing/evaluating collective bargaining agreements in addition to coaching executive staff members on employment laws/regulations, union contracts, and appropriate policy application
Play a lead role in facilitating meetings between employees, managers, and union representatives along with completing investigations in regard to complaints and/or internal conflicts
Act as the Hearing Officer during the grievance process, work closely with human resources team members, assess potential legal risks, and generate employee relations focused reports
Maintain an expert level knowledge of employment laws, regulatory policies, grievance hearing procedures, and union negotiation procedures
Managed human resources operations for a Fortune 500 organization which included managing HR support tasks for union/non-union staff across several states (NY, NJ, CT, MD, PA, OK)
Oversaw benefit and payroll functions in addition to employee retention, EEO/AA compliance, and strategy development
Designed and implement comprehensive HR focused strategies, monitored staff training logistics, and lead the new hire on-boarding process
Generated human resources budget and operational metrics, worked effectively with members of executive management, and supported the implementation of key human resources programs
Directed logistics within the Food & Nutrition Services division which required providing support to a 500-bed acute healthcare facility
Supported a group of 70 union and non-union hourly employees, successfully reduced employee accidents by 70% quarterly, and increased productivity levels by 47%
Played a lead role in reducing employee altercations from an average of 15 per month to less than 3 quarterly in addition to saving over $500 thousand through the elimination of redundant staffing
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Provided guidance and coaching to members of executive leadership for a successful foodservice organization which serviced two 200-bed long-term care facilities
Implemented innovative strategies focused on increasing resident care, improving quality levels, and reducing operational inefficiencies
Supported both individual and group training in the areas of conflict resolution, diversity, and general business best practices
Director, Food & Nutrition Services, Aramark Corporation, 1997-2003
Master s in Business Administration and Human Resource Management
University of Phoenix
Bachelor of Science, Food Service Management
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Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in executive leadership and human resources roles with experience in supervising staff members, providing HR support to over 20,000 employees, and managing complex employee relations issues. In addition, I have strong experience in interacting positively with internal teams, analyzing and solving complex operational issues, and managing special projects and/or events.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s in Business Administration and Human Resource Management.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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