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Dynamic Luxury Retail Sales Leader who offers a record of results in making sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage. Ethics- and Quality-Focused Professional who specializes in driving high-volume sales / business growth, building solid teams, creating strategic initiatives, providing world-class client relations, and cultivating a strong company image with superior product / services. Visionary Brand Leader who rises above challenges with integrity to maximize trends awareness, design new processes, and create synergistic relationships with industry leaders, high-profile brands, peers, customers, clients, and the community.
Capitalize on the opportunity to lead forward-thinking dispensing and fitting of spectacles and additional optical aids for adults and children, including working from patients-specific prescriptions written by optometrists and ophthalmologists, as well as advising patients on various types of lenses and spectacle frames (e.g. style, weight, color).
Selected by Mykita s CEO to be a designated Brand Ambassador.
Represented brand to targeted customers to increase awareness and generate sales.
Appeared on the company s website - https://mykita.com/en/journal#layer:/en/journal/my-city-xxxxxx-d-c.
Strategically steered success of Warby Parker through customer interactions, process ideation and improvement, and various special projects, including exhibiting exceptional product knowledge to aptly describe features and benefits, as well as accurately recording measurements, adjusting and fitting eyewear, and ensuring quality of finished eyewear.
Supported operations supervisor and assistant store leaders in ensuring optical standard were met or exceeded.
Directed store openings / closings and cash handling while serving as acting manager in leadership absence.
Continually strived to establish new methods to reinvent the retail sales processes.
Maintained up-to-date licensure by completing all continuing education requirements.
Utilized broad scope of industry knowledge toward analyzing prescriptions to make recommendations that provided the highest quality vision care to patients, including fitting, measuring, and adjusting eyeglasses to exceed expectations.
Delivered impeccable customer service and drove sales to exceed store goals.
Proactively resolved difficulties that a patient may experience regarding vision care.
Developed strong visual and technical abilities while managing luxury frame collections.
Maximized bottom-line performance as a luxury expert knowledgeable in high-end fashion, trends, food, and creative gift ideas, including leading a team in providing personal shopping services, information, and assistance, retailer interactions, sales of gift cards, and additional specified provisions while promoting superior customer service.
Successfully planned individualized marketing events specific to each retail market.
Increased store volumes to exceed plan while remaining in budget to optimize profitability.
Restructured management teams, including recruiting new staff and refocusing existing personnel.
Drove business success by providing a bespoke shopping experience promoting one-on-one consultations to clients to help elevate their personal style, including focusing on clientele and consignments to consistently achieve results.
Increased units / dollars per transactions and maximized sales results.
Expertly led high-level stylist initiatives in direct collaboration with Indochino's traveling tailor to produce custom suiting and clothing for celebrity clients and editorials, including providing personal shopping, restructuring of client wardrobes, reorganization of client closets, and additional style-related duties relevant to a client s personal lifestyle.
Drove business growth by recruiting, training, mentoring, and managing a team of style-focused retail associates.
Successfully served as a traveling tailor across 15+ major cities.
Led targeted marketing and public relations initiatives for Western U.S. markets.
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Contributed talents as an energetic host of an online video digest examining the ins and outs of the Xxxxxx D.C. fashion industry, including leading efforts to cover all major fashion events in the Greater Xxxxxx, D.C. area.
Covered high-profile events (e.g. America s Next Top Model Auditions, Crystal Couture, and D.C. Fashion Week ).
Recruited models and talent for show events.
Episodes available through: http://youtu.be/XXkDPE2Obw0.
Developed valuable relationships with designers, models, and retailers.
Completed integral training by certified opticians while using extensive knowledge of product lines and options to ultimately guide, assist, and educate patients in the eyewear and frame and lens selection process.
Successfully drove sales and exceeded company and personal growth targets.
Applied experience in luxury retail and trends tracking to build strong client relations.
Optimized retail business success with a record of proven sales excellence, attentive service, and details-focused business standards, and raised morale and reduced turnover by recruiting, training, and mentoring a top-notch staff.
Established store-wide standards to reduce shrink levels to an all-time low.
Increased sales volume 67% over previous year, and led highest sells within the company.
Led targeted decision-making within a Women s Contemporary retail area, including mentoring and supervising customer service-oriented retail associates while exhibiting skill in product knowledge, trends, and customer care.
Prioritized tasks to support management, including opening / closing store and handling deposits.
Secured profit-generating relationships with VIP clientele to sell handbags, small leather goods, shoes, and fine jewelry while concurrently exerting personal discipline to actively be in harmony with the house s image of excellence.
Consulted with buyers on a daily basis to create the right mix of merchandise, along with consistently developing and implementing new store-wide guidelines and building community-wide relationships to create a larger base.
Offered customers the best in retail services by making the sale an exceptional and unforgettable moment.
Embodied a great name in luxury goods via superior personal grooming, attitude, and mode of professionalism.
Developed ideas, graphic concepts, and technical designs to achieve product strategy, quality, and financial objectives, including participating in goal planning for styling sessions, samples database, and samples measurement.
Shadowed technical designers, participated in target-sourcing, and supported merchandise testing and color labs, along with learning the basics of fit, grading, and garment construction accuracy and attention-to-detail.
Educated clients on top trends while maximizing sales, providing superior services, and assisting in store initiatives.
Continually delivered an excellent shopping experience per company visual and operational standards.
Generated substantial revenue by delivering dynamic sales presentations, negotiating key terms, and closing sales.
Professionally worked around objections to achieve sales, followed up after sales, and gained solid referrals.
Bachelor of Business Administration (International Business) Howard University
Certified Optician American Board of Opticianry
Board Member, D.C. Fashion Chamber of Commerce
President, Black Collegiate Club Howard University
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