Driven, capable and well-versed professional with over 30 years of leadership and customer service expertise in the property management industry. Adept in managing resident needs of varying scope with attention to detail and timeliness. Thrive in a fast-paced work setting to oversee multiple tasks at once. Skilled in fostering and sustaining lasting, trust-based working relationships with stakeholders at all levels. Hardworking in serving as an effective intermediary between residents and other parties to ensure that all managerial functions are completed with a focus on customer satisfaction and relevant industry standards. Excel independently and in working within a team to achieve or exceed expectations. Seeking a Vice President of Property Management Operations opportunity that will call on skills gleaned from professional background and will nurture opportunities for ongoing professional growth in the industry.

Property Operations | Service Delivery | Team Management | Resident Relations | Interpersonal Skills | Organization

Community Relations | Communication | Conflict Resolution | Training & Development | Leadership | Networking Stakeholder & Vendor Engagement | Time Management | Microsoft Office | Property Management Software

         Direct management and operations for 23 properties, including up to 35K multi-family units, 123 apartment communities, and 15K square feet of retail space in CT, DE, FL GA, MO, MA, NH, NJ, NY, NC, PA, RI, XXXXXX, VA and DC

         Serve as the Co-Director of FF Property LP, known as Fairfield Residential Management; handle all daily functions including development of business plans and budgets

         Oversee new construction lease-ups, properties at various degrees of renovation, as well as stabilized deals focused on investment objectives set forth by developers, pension funds, lenders and private owners

         Directly supervise and guide a team of four Vice Presidents, a Director of Training, a Director of Marketing, a Management Analyst, a Revenue Manager, an Ancillary Manager, a Director of Maintenance and an Internal Auditor

         Manage Revenue Management, Ancillary Income, Tax Credit, Bond Compliance and Affordable Inclusionary Programs

         Direct all staffing functions including hiring and training of selected candidates to fill vacancies

         Head client relations functions; aid in property sales, due diligence and disposition operations

         Lead the acquisition and disposition of more than 120 properties nationwide; have grown the management organization from 24 properties and 10K units to 10x that thus far

         Develop and implement manuals focused on policies for marketing, leasing, maintenance and risk management

         Utilize a Centralized Training Portal for digital learning, reporting, tracking and resource management

         Drove the acquisition of over $5B in sales over the course of 10 years

         Seamlessly secured two large portfolios, each comprised of 171 properties, over 5K units and over 120 new team members in the last 13 months, all located throughout NC, SC, XXXXXX and VA

         Implemented a national purchasing program that generated $1M+ in in savings over one year; also cut costs using a national waste removal service broker in contract negotiations to garner an expected $8M in savings over three years

         Introduced marketing and technical improvements including automated online leasing and payment, mobile capabilities, live chat, online tours, digital technology, centralized social media and ratings monitoring processes

         Offered opportunities for instant recognition and gratification for Associates in 2013 by introducing a new leadership and social media recognition program

         Slashed staff turnover rates and boosted levels of efficacy via the launch of a Behavioral Assessment Applicant Screening Platform in 2013

         Recruited a National Training Director from Southwest Airlines in 2012; worked collectively to lead the development of an innovative training program that is the first of its kind industry-wide

         Bolstered total revenue levels by 7% YoY using Rainmaker LRO Revenue Management as of 2011

         Led P&L operations for the regional office, including management of all corporate housing in XXXXXX

         Managed 6.5K units in Dallas, Austin and Houston; supervised a dynamic team of three Regional Managers, a Regional Corporate Housing Director, as well as a National Maintenance Director

         Prepared thorough budget analyses, long-term strategic plans, along with REIT analyses and reports

         Diligently fostered and sustained continually positive investor and analyst relationships

         Handled liability management, along with planning and introducing marketing and lease-up for all new developments throughout the State

         Enforced newly-developed policies and procedures and led related staff trainings

         Directed a satellite office in Dallas including hiring 13 staff members and laying the groundwork for all location operations

         Authored vital passages for AMLI's Risk Management Manual

         Spearheaded management of more than 10K units in the Dallas-Xxxxxx region, as well as throughout Nashville and Memphis; included lease-up for 12 new developments and rehabilitated properties in excess of $1.5M

         Supervised corporate housing in all assigned regions; included fielding Human Resources functions

         Mentored, coached and supervised a team of five Regional Managers, a Regional Training and a Marketing Director

         Also led a regional office in Las Colinas with a 50-person team

         Composed and approved operational and capital budgets for each managed property; also solicited new fee business

         Interfaced with owners daily to assess the financial standing of their respective assets

Bachelor s Degree Courses, Liberal Arts, East Xxxxxx State University

Certification, IREM - CPM Designation

License, Real Estate, State of Xxxxxx

Member, Apartment Association of Greater Dallas

Member, Xxxxxx Apartment Association

Member, National Apartment Association

Member, National Association of Female Executives