Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: Confirm

SSN: xxx-xx-xxxx

Veteran s Preference: Insert

Job Announcement Number: Insert
Job Title: Insert

Department: Insert

Core Competencies

Information Technology, Security Requirements Service Delivery, Regulatory Compliance, Troubleshooting, Needs Assessment, Relationship Building/Management, Project Management, Strategic Planning, Workflow Development, Time Management, Organization, Policies/Procedures, Reporting, Critical Thinking, Problem Solving

Professional Experience
10/2014-Present

United States Army Network Enterprise Center

Fort Sam Houston, Xxxxxx
Salary: Insert
Hours: 40/week
Supervisor: Yolanda Cook; Phonexxx-xxx-xxxx, Contact: Yes/No

Information Technology Specialist

Act as the Contracting Officer Representative (COR) for Base Communications (BASECOM), C4IT and wireless phone contract that supports Fort Sam Houston, Camp Bullis and Camp Stanley. Work as the Training Coordinator; provide acquisition support. Assess contractor performance using correspondence, reports via Contracting Officer Representative Tracing Tool (CORT) and periodic visits to drive compliance with contract requirements. Offer technical advice related to local communications. Respond to customers request through interfacing with Local Exchange Carriers, Common Local Exchange Carriers, Defense Information System Agency and internal departments. Serve as the contact for local commercial accounts/services. Inspect and process vouchers to pay for supplies and services in Wide Area Work Flow (WAWF). Maintains accurate inventory of telecommunications services. Conducts Market Research for identified IT requirements using Federal Business Opportunities (FBO), Federal Procurement Data System, Vendor Catalogs and Websites, CHESS, NETCENTS, Interagency Contract site and various other resources. Develop and assess Performance Work Statements (PWS), Statement of Work (SOW), Salient Characteristics, Independent Government Cost Estimates (IGCE), and other procurement forms. Prepares purchase requests using General Fund Enterprise Business System (GFEBS). Coordinate and track acquisitions requirements, funding and reports. Track and maintain organizational contracts. Also track training requirements via Digital Training Management System (DTMS), Devise monthly reports for senior management regarding training, acquisitions and contracting.

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Information Technology Specialist, Continued

Request and organize allocations for training courses; prepare related documents and review packages for accuracy. Coordinated with leadership and higher headquarters for approval and funding using Acquisition Requirements Tracking System (ARTS). Ensure Cyber Security is applied to phases of acquisition to align with Federal Regulation, FIMSA, NIST, and RMF policies. Lead training for Sexual Harassment/Assault Reponses and Prevention at the organizational level. Make certain that acquisitions requirements are in line with Risk Management Framework, Develop organizational policy and standard operating procedures for training, contract and acquisitions. Coordinate and track reports and IT Metrics at the organizational level. Possess in-depth knowledge of Army C4IM services and related IT metrics performance standards.

10/2013-09/2014

United States Army Network Enterprise Center

Fort Sam Houston, Xxxxxx
Salary: Insert
Hours: 40/week
Supervisor: James D. Wilson Phonexxx-xxx-xxxx; Contact; Yes/No

Information Technology Specialist
Played a key role in the development and compliance of information assurance policies, guidance, training and procedures at the installation level: Developed procedures to keep system users aware of responsibilities prior to granting access to systems. Ensured security requirements were appropriately identified using computer environment operating procedures internally and with tenants. Led risk assessments to ensure users with elevated access to Department of Defense (DoD) networks have proper training and certifications.

Worked in conjunction with the Information Assurance Manager in make sure accreditation packages were prepared and maintained in accordance with RMF standards. Devised and updated all Tenant Security Plans. Led risk analyses focused on information systems and software to drive security compliance. Served as a subject matter expert (SME) to offer guidance regarding DoD 8570.1m certification and training requirements.

Ensured all monitored systems compliance with the DoD Gold Disk, STIGs, IAVA, IAVB, Security Control procedures and FISMA requirements. Crafted supporting documents for Interim Authority to Connect (IATC), Interim Authority to Operate (IATO) and Authority to Operate (ATO). Conducted quarterly account reviews to all users in need of access to DoD systems, as well as Physical Security Inspections for CCRI. Led audits to note security violations and inadequacies. Stayed updated on Army C4IM services and related IT metrics standards.

08/2010-09/2013

United States Army Network Enterprise Center

Fort Sam Houston, Xxxxxx
Salary: Insert
Hours: 40/week
Supervisor: Joe Perez: Phone xxx-xxx-xxxx ; Contact; Yes/No

Telecommunication Provisioning Analyst

Maintained accurate history and inventory of telecommunications services. Led the creation and inventory tracking of all local and long-haul voice and data circuits for the U.S. Army and DoD agencies. Compiled orders, records and authorizations to drive connections, installations, disconnects, and changes in voice and data service. Maintained expertise in Army C4IM services and related IT metrics standards.

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Telecommunication Provisioning Analyst, Continued

Handled customers request by interfacing with Local Exchange Carriers, Common Local Exchange Carriers, Defense Information System Agency and internal departments. Escalated and tracked the restoration of local and long-haul voice and data circuits. Acted as a Contract Officer Representative on $336K BASECOM contract. Provided extensive support for requisite documentation to transition local and long-haul voice services supporting Base Realignment and Closure components. Worked with 567 local voice circuits, nine DSN circuits, 11 Long distance circuits and the transfer of 60K telephone numbers to the Air Force.

04/2005 -12/2012

United States Air Force Reserve

Lackland Air Force Base, Xxxxxx

Salary: Insert

Hours: 25/week

Supervisor: Celethia Deans; Phone xxx-xxx-xxxx ; Contact: Yes/No

Information Manager

Delivered executive support for an office of 46 including provision of onsite user support for a broad range of hardware, software and network connectivity issues. Managed information systems to support personnel databases and operational missions. Generated statistical and department performance reports for senior management review. Maintained payroll, performance evaluation systems databases, unit manpower reports and administrative forms. Worked in a Unit Record Custodian capacity. Assessed user needs, ordered components, as well as installed and configured software and peripherals. Monitored network connectivity for personnel. Configured and updated anti-virus software to adhere to Air Force security requirements. Led information system security programs in accordance with the DoD Classified Material procedures; saw a 0% incident rate. Carefully processed security background investigations within JPAS. Created command policies and processes supporting related acumen and record management systems

09/2008-07/2010

The Centech Group
Fort Sam Houston, Xxxxxx
Salary: Insert
Hours: 50/week
Supervisor: Jim Tindell; Phone xxx-xxx-xxxx ; Contact: Yes/No

Program Support Specialist

Offered administrative, Human Resources, program and training support for the Xxxxxx team specific to benefits, security, incentives and corporate culture programs: Assisted the Operations Director in supervising the Xxxxxx office, as well as in maintaining its network and automation systems. Worked tirelessly as an employee advocate to assist clients in understanding corporate programs and benefits. Fostered a positive organizational climate by conducting useful trainings on harassment, ethics and security. Headed a seamless transition into and corporate programs for new hires; required employment documents, benefit enrollment and team member orientation. Coordinated employee security clearance paperwork with the Corporate Security Manager. Maintained onsite security, training and personnel rosters for Project Site Managers. Regarded as the onsite liaison for all professional development efforts. Rectified staff issues, e.g. access to HR, evaluation and corporate systems. Helped lead business development through careful preparation of bids and proposals.

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06/2007-07/2008

The Centech Group
Fort Sam Houston, Xxxxxx

Salary: Insert
Hours: 50/week
Supervisor: Jim Tindell; Phone xxx-xxx-xxxx ; Contact: Yes/No

Enterprise Operations Support Technician

Led administration and network support functions for the Department of the Army Non-Secure Internet Protocol Router Network (NIPRNET) and Secure Internet Protocol Router Network (SIPRNET). Noted and resolved desktop computer and network connectivity issues during onsite visits. Also called on remote access using Tivoli and Systems Management Server. Fielded Incident Response by coordinating and escalating various departmental and government agencies. Configured and updated anti-virus software to maintain Army security stance. Managed network accounts in Active Directory for a 7.5K user network. Led backup using Tivoli Remote Manager. Instituted and maintained port security by working with Cisco switches. Chosen to serve as a Telecommunications Specialist to help provision and coordinate transport circuits for Fort Sam Houston Garrison and Tenant commands. Tracked, resolved and reported issues in evaluating the operational health of associated networks services for the Army and DISA.

10/2006-07//2007

Air Force Federal Credit Union

Xxxxxx, Xxxxxx
Salary: Insert
Hours: 50/week
Supervisor: Insert; Phone: Insert; Contact: Yes/No

Network Administrator
Directed continued operation for data and voice networks across five credit union branches and corporate headquarters. Upgraded operating systems with the latest patches and created accounts for new users. Programmed and maintained Inter-Tel PBX and Unified Messaging System including the conversion of a number dialing plan, account administration and troubleshooting VoIP and digital phones. Helped move the Corporate Office to a new location. Installed cabling, coordinated vendors, as well as tested data and voice connectivity, router and switch configurations, computer set-up and PBX relocation for over 200 users. Led user account administration for Windows 2000 using Active Directory. Monitored and configured Cisco 2600 routers, along with Cisco 3550 and 2900 switches. Observed network performance and resource allocation patterns; audited logs to note security issues

10/2004 09/2006

Home Depot

Austin, Xxxxxx
Salary: Insert
Hours: 50/week
Supervisor: Danny Reyes; Phone: 512-977-2000; Contact: Yes/No

System Specialist

Led selected technical operations for a global specialty retailer. Handled critical monitoring, management, and troubleshooting in a multi-tier network environment. Managed and allocated IP addresses and domain name services to offer connectivity to the corporate backbone. Configured Cisco 2600 routers, Cisco 3500 switches and Cisco WLAN for 150 new store setups. Resolved issues with vendors in order to uphold WAN connectivity within SLA.

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System Specialist, Continued

Excelled in maintaining 99% in network uptime. Cabled, installed and implemented network equipment configurations for a new 300-seat data center. Established remote connectivity for external users. Led end-user training on systems to maximize operator efficiency, as well as increase speed and accuracy of customer service groups. Tracked, rectified and reported issues by evaluating the operational health of associated networks for corporate headquarters, two data centers, and 1.9K stores. Developed corporate policies and procedures for related network and storage services within a new data center located in Austin.

11/1999-05/2004

MCI

Xxxxxx, Xxxxxx
Salary: Insert
Hours: 40/week
Supervisor: Skip Hatcher; Phone: 083-9588661; Contact: Yes/No

Network Engineer

Managed customer WAN connectivity for an Inter-Exchange Carrier including voice, data and internet services. Worked collectively with Local Exchange Carriers to facilitate T-1, T-3 and SONET level services. Designed and tested voice, data and long-distance services for ISDN, Frame Relay, ATM, DSL, VoIP and intranet networks Coached colleagues in order management, circuit design and LEC coordination; also worked as an Appointed Team Lead for over 10 WAN Designers. Tracked, resolved, and reported issues concerning the operational health of associated networks services for all internal network assets.

11/1998-09/1999

District Attorney Office of Sedgwick County

Wichita, Kansas
Salary: Insert
Hours: 40/week
Supervisor: Skip Hatcher; Phone: 083-9588661; Contact: Yes/No

System Analyst
Delivered onsite technical and network support for a state law enforcement agency including a 100-user network. Led system administration for Microsoft and Novell operating systems. Set up personal computers and peripheral equipment. Installed network interface cards, memory upgrades and various software applications to support office functions. Guided and trained end-users in security and software operations. Reported issues regarding the operational health of associated networks services for all corporate offices, nine branches and 150 ATMs.

05/1997-10/1998

Citicorp Data Systems

Xxxxxx, Xxxxxx

Salary: Insert
Hours: 40/week
Supervisor: Insert; Phone: Insert; Contact: Yes/No

System Support Technician

Aided clients in installing banking software. Provided access to company resources by educating staff on internet usage and basic computer functions. Called on troubleshooting techniques to allow user access to banking data.

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05/1988- 09/1997

United States Navy

City, ST

Salary: Insert
Hours: 40/week
Supervisor: Insert; Phone: Insert; Contact: Yes/No

Information Systems Technician

Acted in a Technical Controller capacity to design, install, run and maintain LAN/WAN information and telecommunications systems, as well as the distribution of date for numerous applications. Processed communications signals for satellite, radio frequency spectrum and data lines. Operated long-haul and local communications systems e.g. cryptographic, transmitters, receivers, patch panels, routers and switches. Maintained signal quality and lessened levels of signal degradation using test equipment. Checked quality control to identify the need for preventive and corrective actions. Established and controlled daily, monthly and semi-annual COMSEC inventories. Operated and maintained Crypto equipment, as well as executed keying loads. Led network troubleshooting and resolution of both Crypto and COMSEC network issues. Reported matters that impacted the operational health of associated networks services for Navy Air, Ship and Shore assets.

Education

Cappella University

Degree: Insert

Major: Information Technology

Earned: MM/YYYY

GPA: XX/4.0 scale

Credit Hours Earned: 72 semester hours

Community College of the Air Force

Degree: Insert

Major: Information Management

Earned: MM/YYYY

GPA: XX/4.0 scale

Credit Hours Earned: 47 semester hours

Vocational Training

Knowledge Management, United States Air Force- 240 Hours

Network Security Professional Program, New Horizons Computer Learning Center 360 Hours

Computer Hardware and Repair, Butler Community College- 45 Hours

Information System Technician Advanced School, United States Navy- 480 Hours

Professional Development

Corporate Human Resource and Management Systems, Leadership Development, Career Counselor, Information Assurance, LAN/Wan Integration, Cisco Networking Technologies, Interconnecting Cisco Network Devices, IP Addressing and Routing, TCP/IP, Crypto Repair and Operations, Communication and Security Procedures, Radio Wave Propagation, Basic Networking, Records and Database Management, Defense Information System Agency Telecom Seminar, ITIL Foundation, Telecommunications, Contracting Officer, Acquisition Ethics, Cyber Security, Project Management, Customer Service, Microsoft Office

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Professional Development, Continued

Microsoft Operating System, Ticketing Systems, Network Designs, Electrical Theory, Electronic Theory, Satellite Operations, Navy Total Quality Management, Navy Non-Commission Officer Leadership Course, Army Civilian Basic Leadership Course In Resident, Army Civilian Intermediate Leadership course in Resident, COMSEC, TEMPEST, CompTIA Security+ce, Network+ce (Career ID: COMP001005087473)

Languages

English: Native (confirm)

Involvement

Alamo Chapter, Armed Force Communications

Electronics Association-Life Member

References

Ms. Ellen Hill

334-546-0934

Ms. Lori Bidwell Spencer

210-722-6189

Mr. Lance Sheldon

785-341-0410

Mr. Hal Marsh

719-503-9500

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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: Confirm

SSN: xxx-xx-xxxx

Veteran s Preference: Insert

Job Announcement Number: Insert
Job Title: Insert

Department: Insert

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR A: List information here.

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FACTOR B: List information here.

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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: Confirm

SSN: xxx-xx-xxxx

Veteran s Preference: Insert

Job Announcement Number: Insert
Job Title: Insert

Department: Insert

March 16, 2018

Hiring Agent Name/Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

I bring to any technical leadership role years of solid troubleshooting, compliance enforcement, auditing and systems expertise, paired with a track record of operational success in all jobs I ve held. I work diligently to foster positive subordinate and management relationships in order to generate positive outcomes. As a professional, I am comfortable in working to achieve objectives with cross-functional groups and individual contributors at all levels. I excel as both a team member and independent achiever in working towards exceeding organizational expectations.

Outside of my leadership and supervision acumen, I am often regarded by colleagues and customers alike as a subject matter expert and trusted trainer. I also lead by example and engage actively in ongoing professional development to demonstrate to others that I am a lifelong learner, always willing to adapt to new technologies and best practices.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Alexanderia E. Maali

Enc. Resume