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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced managerial/operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily operations within the hospitality industry. Experienced in coordinating large-scale events, supervising staff members, developing operational strategies, and diffusing difficult customer service situations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Key Competencies
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Operations Management Customer Service Staff Management Vendor Management |
Hospitality Industry Strategy Implementation Training/Development Employee Development |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
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Professional Experience
PRM Hotels, Orlando, FL 2014-Present
Sales Coordinator
Direct several administrative and operational functions within a high-stress hospitality environment with a concentration on improving customer satisfaction and retention levels
Support the Director of Sales with several functions which include preparing/reviewing customer contracts, processing purchase orders, coordinating meetings, and developing reports
Facilitate the completion both site inspections and show-rounds as directed by management along with playing a lead role in planning comprehensive sales activities
Utilize superior technical acumen in order to successfully utilize Opera, Visual Matrix, and Choice Advantage software systems on a daily basis
Best Western PLUS-LTD, Chesapeake, VA 2012-2014
Guest Services Manager
Managed all daily operations within a fast-paced hotel which included diffusing difficult customer situations, supervising staff members, and training new employees
Provided individualized coaching to staff members, handled employee relations issues, and oversaw several financial/accounting tasks such as invoices and account reconciliation
Created in-depth reports for management while simultaneously monitoring customer service levels
Stay Bridge Suites IHG, Chesapeake, VA 2007-2012
Guest Services Manager
Coordinated all operational functions within the organization which included monitoring guest check in/check out procedures and developing unique solutions to customer service issues
Managed several human resources operations such as new hire training, safety procedure development, and regulatory code compliance
Additional Professional Experience Includes: Sales/Personalized Services, NEXCOM Naval Facility (2001-2006) and Reservation Sales Agent, Trans World Airlines (1998-2001)
Professional Development
Certified Hospitality Supervisor, American Hotel & Lodging Educational Institute
Foundations of Leadership, Crestline University
Guest Services Manager Training, InterContinental Hotels group
Supervision in Hospitality Industry, American Hotel & Lodging Educational Institute
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