This Resume Has Not Been Formatted
- Dynamic Leader who offers a proven background in Auto Damage Estimating, Report Writing, Insurance Processes, Cost Mitigation, Negotiations, Repair Shop Communixxxxxxtions, and Work Prioritization, and exhibits an ability to see the big picture within evolving automotive and / or insurance markets to boost the bottom line.
- Ambitious Self-Starter with contributes extensive training and experience in appraising wide-ranging automobile damage to determine cost of repairs for insurance claims settlements in alignment with regulations.
- Top Performer who xxxxxxn make sound decisions to reflect positively on appraisal processes in alignment with a company s vision, value, and goals; evaluates practixxxxxxlity of repairs versus payment of market value and / or determines salvage value on total loss; and demonstrates proficiency with ADP Auto Tex and Microsoft Pen Pro.
- Excellent Communixxxxxxtor who builds and sustains synergistic relationships with senior-level management, appraisal teams, policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson staff, investigators, attorneys, witnesses, and medixxxxxxl personnel.
Xxxxxxpitalize on the opportunity to inspect body repair damage on vehicles which were covered by insurance policies and write up estimates following company procedures, along with serving as a liaison between the insured and the xxxxxxrrier in estimating damage, writing reports, and following up with insured to provide repair status.
Utilized broad scope of industry knowledge toward handling auto damage appraisal xxxxxxses covering a large-sxxxxxxle territory, including driving key investigations, confirming coverage, determining liability, establishing damages, reporting status, and negotiating and settling claims involving damaged property and / or vehicles.
Determined and reported subrogation potential; initiated sale of salvage vehicles and personal property; and reported theft, fraud, and arson losses which were instrumental in meeting and / or exceeding appraisal goals.
Collaborated with policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson staff, investigators, attorneys, witnesses, and medixxxxxxl personnel.
Strategixxxxxxlly steered auto damage appraiser efforts, including receiving tasks within a virtual environment, as well as traveling to repair facilities, businesses, or homes providing customers with CCC Pathways estimates.
Expertly reviewed vehicle damage and determined best courses of action with repairs and / or optimal repair solutions while mitigating repair costs, focusing on strong customer service, and promoting vendor relationships.
Maximized operations success by traveling to repair shops and appraising damage on insured vehicles within the San Jose and East Bay areas, including overseeing repair shop efforts in alignment with company standards.
Contributed sharp analytixxxxxxl abilities toward providing comprehensive inspections, including interviewing clients, taking photos, and writing reports, as well as verifying client coverage and issuing payment per core requirements.
Efficiently conducted re-inspections in alignment with company criteria and standards to exceed key objectives.
Played a vital role in estimating repairs and completing processes necessary to restore damaged vehicles to pre-loss conditions relative to safety, function, and appearance per individual client and / or vehicle needs.
Wrote damage estimates of labor paint and material pricing levels to reflect prevailing prices for each geographic area, and derived area formula based on surveying and analysis of information provided by facilities.
Proactively resolved issues with vehicle owners, and handled high-volume documentation to support repair jobs.
Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx
Auto Body & Auto Mechanics (Two-Year Apprenticeship)
Ditzler Refinishing Class ￨ DuPont Refinishing ￨ Painting Seminars ￨ Black Hawk Frame School
CCC Pathway ￨ Mitchell Systems ￨ ADP ￨ IBM Think Pad
Vale Tech I / II ￨ Advanced Vale Tech RV School ￨ Chief Frame School ￨ Basic Motor Cycle Estimating
State Farm Coursework:
Understanding Management ￨ Team Work ￨ Morale ￨ Motivation ￨ Phone Ethics
Are You Listening ￨ Essentials of Writing ￨ Understanding Customer Service ￨ Coping with Stress ￨ First Impressions
Unibody Structural and Suspension Repairs
Plastic Repair ￨ Retexturing & Refinishing ￨ Advanced Vehicle Systems
Workplace Hazardous Materials ￨ Collision Repair 2000 ￨ Aluminum ￨ Repair Equipment
Electronic Repair ￨ Aluminum Repair ￨ Finish Matching ￨ Glass Replacement ￨ Steering & Suspension
General Safety Information ￨ Structural Design ￨ Collision Theory ￨ Visual Inspection ￨ Measuring Equipment
Measuring & Analyzing ￨ Steering & Suspension Alignment ￨ Anchoring Concepts ￨ Working with High Strength Steels
Structural Design / Terminology
Structural Design ￨ Conventional Body On Frame Design ￨ Ladder Type Frame
Perimeter Frames ￨ Unitized Body Vehicles ￨ Sub Frame ￨ Terminology ￨ Unitized ￨ Perimeter Frame
The Effects of Inertia on a Vehicle ￨ The Effect of Forces to the Vehicle ￨ Deflection
Glossary of Terms ￨ Collision Forces ￨ Understanding Collisions ￨ Understanding Inertia
Deflection from Structural Design Strength ￨ Design Deflection from Direction of Travel
Damage Xxxxxxtegories ￨ Front End Collisions ￨ Rear End Collisions￨ Side Collisions ￨ Roll-Over Collisions
Misalignment of Vehicle ￨ The Three Section ￨ Each Section Has Its Own Force ￨ Unibody vs. Conventional Frame
Visual Inspection for Rear Collisions ￨ Visual Inspection Procedures for Side Collisions
Visual Inspection Worksheet ￨ Example - 4 Door ￨ Visual Inspection and Pickup Trucks
Visual Inspection Roll-Over Collisions ￨ Diagramming The Visual Inspection ￨ Damage Analysis Terminology
Visual Inspection ￨ Fundamental Steps of Visual Inspection￨ Visual Inspection Procedures for Front Collisions
Dedixxxxxxted Universal Bench Measuring System
Optixxxxxxl (Laser Systems) ￨ Computerized Systems ￨ Laser ￨ Mechanixxxxxxl ￨ Sonar
Evolution of Measuring ￨ Universal Systems ￨ Gauge Measuring Systems ￨ Mechanixxxxxxl Systems
Floor Systems ￨ Bench Repair Systems ￨ Rack Systems ￨ Summary
Measuring & Analyzing Collision Damage
Datum Line (Plane) ￨ Body O" Line (Plane)
Basic Principles of Measuring Basic Structural Design
Visually Inspect the Vehicle ￨ Three-Dimensional Measuring ￨ Centerline (Plane)
Establish Base for Measuring ￨ Elements of Collision Damage Detection ￨ Centerline ￨ Level ￨ Twist ￨ Datum
Yyyyyy x. yyyyyy ￨ Page Three ￨ (xxx-xxx-xxxx
IXXXXXXR Certifixxxxxxtions (continued):
Detecting Collison Damage:
Sequence for Checking Damage ￨ Diamond ￨ Twist ￨ Level
Centerline ￨ Datum ￨ Measurements ￨ Checking for Diamond
Checking for Twist ￨ Checking for Level - Measuring Suspension Areas
Where to Measure ￨ Centerline ￨ Misalignment Resulting from Diamond
Checking for Centerline Misalignment ￨ Sway ￨ Diamond ￨ Short Rail ￨ Out-of-Level Condition
Checking for Datum Misalignment
Taking Important Measurement ￨ Diamond ￨ Rail Length ￨ Width
Cross Member Width ￨ Strut Tower & WSW Ball Joint Width ￨ Lower Bali Joint Length ￨ Strut Tower Length
Special Measuring Situations
Front End Damage ￨ Suspension Cross Member ￨ Cradle Damage
Centerline ￨ Datum ￨ Width ￨ Lower Context ￨ Arm Alignment Twist in the Cross Member
Analyzing Damage from a Rear Collision
Sequence for Checking Body Damage
Upper Body Damage ￨ Starting Point for Checking Body Damage
Analyzing Multiple Damage
Loxxxxxxlized Damage ￨ Overall Damage
Diagramming Structural Damage
Pickup Truck Damage Analysis Direction Diagram ￨ Pickup Truck Damage Analysis Form / Repair Plan
Unitized Body Damage Analysis Direction Diagram ￨ Unitized Body Damage Analysis Form / Repair Plan
Perimeter Frame Damage Analysis Direction Diagram ￨ Perimeter Frame Damage Analysis Form / Repair Plan
Steering and Suspension Alignment
Front End Geometry Angles ￨ Steering Axis Inclination ￨ Directional Stability
The Importance of Steering & Suspension Alignment ￨ Steering Geometry & Handling
Weight Projection ￨ Scrub Radius ￨ Xxxxxxster ￨ Trailing Effect ￨ Turning Effect ￨ Xxxxxxmber ￨ Toe ￨ Turning Radius
Drive Train Alignment ￨ Rear Wheel Drive ￨ Front Wheel Drive ￨ Radial Tires
Centering The Steering Linkage ￨ Verifying Steering Geometry ￨ Drive Train Alignment
Basic Front Suspension Designs ￨ Straight Axle: Independent Front Suspension Systems
Twin Beam ￨ Control Arm Suspension ￨ Strut Suspension ￨ Checking the Front Suspension
Checking Control Arm Suspension ￨ Checking Strut Suspension ￨ Steering Linkage Alignment
Rear Suspension ￨ Weight Distribution
Tracking and Wheel Alignment ￨ Three Types of Wheel Alignment
Two Wheel Alignment ￨ Thrust Angle Alignment ￨ Four Wheel Alignment
The Objectives of Anchoring ￨ Control Points & Anchoring
Controlling & Correcting ￨ Methods of Attaching the Hold ￨ Working with High Strength Steels
Honorable Discharge, United States Air Force
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!