• Dynamic Leader who offers a proven background in Auto Damage Estimating, Report Writing, Insurance Processes, Cost Mitigation, Negotiations, Repair Shop Communixxxxxxtions, and Work Prioritization, and exhibits an ability to see the big picture within evolving automotive and / or insurance markets to boost the bottom line.
• Ambitious Self-Starter with contributes extensive training and experience in appraising wide-ranging automobile damage to determine cost of repairs for insurance claims settlements in alignment with regulations.
• Top Performer who xxxxxxn make sound decisions to reflect positively on appraisal processes in alignment with a company s vision, value, and goals; evaluates practixxxxxxlity of repairs versus payment of market value and / or determines salvage value on total loss; and demonstrates proficiency with ADP Auto Tex and Microsoft Pen Pro.
• Excellent Communixxxxxxtor who builds and sustains synergistic relationships with senior-level management, appraisal teams, policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson staff, investigators, attorneys, witnesses, and medixxxxxxl personnel.

  Xxxxxxpitalize on the opportunity to inspect body repair damage on vehicles which were covered by insurance policies and write up estimates following company procedures, along with serving as a liaison between the insured and the xxxxxxrrier in estimating damage, writing reports, and following up with insured to provide repair status.

  Utilized broad scope of industry knowledge toward handling auto damage appraisal xxxxxxses covering a large-sxxxxxxle territory, including driving key investigations, confirming coverage, determining liability, establishing damages, reporting status, and negotiating and settling claims involving damaged property and / or vehicles.

  Determined and reported subrogation potential; initiated sale of salvage vehicles and personal property; and reported theft, fraud, and arson losses which were instrumental in meeting and / or exceeding appraisal goals.

  Collaborated with policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson staff, investigators, attorneys, witnesses, and medixxxxxxl personnel.

  Strategixxxxxxlly steered auto damage appraiser efforts, including receiving tasks within a virtual environment, as well as traveling to repair facilities, businesses, or homes providing customers with CCC Pathways estimates.

  Expertly reviewed vehicle damage and determined best courses of action with repairs and / or optimal repair solutions while mitigating repair costs, focusing on strong customer service, and promoting vendor relationships.

  Maximized operations success by traveling to repair shops and appraising damage on insured vehicles within the San Jose and East Bay areas, including overseeing repair shop efforts in alignment with company standards.

  Contributed sharp analytixxxxxxl abilities toward providing comprehensive inspections, including interviewing clients, taking photos, and writing reports, as well as verifying client coverage and issuing payment per core requirements.

  Efficiently conducted re-inspections in alignment with company criteria and standards to exceed key objectives.

  Played a vital role in estimating repairs and completing processes necessary to restore damaged vehicles to pre-loss conditions relative to safety, function, and appearance per individual client and / or vehicle needs.

  Wrote damage estimates of labor paint and material pricing levels to reflect prevailing prices for each geographic area, and derived area formula based on surveying and analysis of information provided by facilities.

  Proactively resolved issues with vehicle owners, and handled high-volume documentation to support repair jobs.

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Certifixxxxxxtions:

Auto Body & Auto Mechanics (Two-Year Apprenticeship)

Ditzler Refinishing Class ￨ DuPont Refinishing ￨ Painting Seminars ￨ Black Hawk Frame School

Specialized Eduxxxxxxtion:

CCC Pathway ￨ Mitchell Systems ￨ ADP ￨ IBM Think Pad

Vale Tech I / II ￨ Advanced Vale Tech RV School ￨ Chief Frame School ￨ Basic Motor Cycle Estimating

State Farm Coursework:

Understanding Management ￨ Team Work ￨ Morale ￨ Motivation ￨ Phone Ethics

Are You Listening ￨ Essentials of Writing ￨ Understanding Customer Service ￨ Coping with Stress ￨ First Impressions

IXXXXXXR Certifixxxxxxtions:

Unibody Structural and Suspension Repairs

Plastic Repair ￨ Retexturing & Refinishing ￨ Advanced Vehicle Systems

Workplace Hazardous Materials ￨ Collision Repair 2000 ￨ Aluminum ￨ Repair Equipment

Electronic Repair ￨ Aluminum Repair ￨ Finish Matching ￨ Glass Replacement ￨ Steering & Suspension

General Safety Information ￨ Structural Design ￨ Collision Theory ￨ Visual Inspection ￨ Measuring Equipment

Measuring & Analyzing ￨ Steering & Suspension Alignment ￨ Anchoring Concepts ￨ Working with High Strength Steels

Structural Design / Terminology

Structural Design ￨ Conventional Body On Frame Design ￨ Ladder Type Frame

Perimeter Frames ￨ Unitized Body Vehicles ￨ Sub Frame ￨ Terminology ￨ Unitized ￨ Perimeter Frame

Collision Theory

The Effects of Inertia on a Vehicle ￨ The Effect of Forces to the Vehicle ￨ Deflection

Glossary of Terms ￨ Collision Forces ￨ Understanding Collisions ￨ Understanding Inertia

Deflection from Structural Design Strength ￨ Design Deflection from Direction of Travel

Damage Xxxxxxtegories ￨ Front End Collisions ￨ Rear End Collisions￨ Side Collisions ￨ Roll-Over Collisions

Misalignment of Vehicle ￨ The Three Section ￨ Each Section Has Its Own Force ￨ Unibody vs. Conventional Frame

Visual Inspection

Visual Inspection for Rear Collisions ￨ Visual Inspection Procedures for Side Collisions

Visual Inspection Worksheet ￨ Example - 4 Door ￨ Visual Inspection and Pickup Trucks

Visual Inspection Roll-Over Collisions ￨ Diagramming The Visual Inspection ￨ Damage Analysis Terminology

Visual Inspection ￨ Fundamental Steps of Visual Inspection￨ Visual Inspection Procedures for Front Collisions

Measuring Equipment

Dedixxxxxxted Universal Bench Measuring System

Optixxxxxxl (Laser Systems) ￨ Computerized Systems ￨ Laser ￨ Mechanixxxxxxl ￨ Sonar

Evolution of Measuring ￨ Universal Systems ￨ Gauge Measuring Systems ￨ Mechanixxxxxxl Systems

Repair Equipment

Floor Systems ￨ Bench Repair Systems ￨ Rack Systems ￨ Summary

Measuring & Analyzing Collision Damage

Datum Line (Plane) ￨ Body O" Line (Plane)

Basic Principles of Measuring Basic Structural Design

Visually Inspect the Vehicle ￨ Three-Dimensional Measuring ￨ Centerline (Plane)

Establish Base for Measuring ￨ Elements of Collision Damage Detection ￨ Centerline ￨ Level ￨ Twist ￨ Datum

Yyyyyy x. yyyyyy ￨ Page Three ￨ (xxx-xxx-xxxx

IXXXXXXR Certifixxxxxxtions (continued):

Detecting Collison Damage:

Sequence for Checking Damage ￨ Diamond ￨ Twist ￨ Level

Centerline ￨ Datum ￨ Measurements ￨ Checking for Diamond

Checking for Twist ￨ Checking for Level - Measuring Suspension Areas

Where to Measure ￨ Centerline ￨ Misalignment Resulting from Diamond

Checking for Centerline Misalignment ￨ Sway ￨ Diamond ￨ Short Rail ￨ Out-of-Level Condition

Checking for Datum Misalignment

Taking Important Measurement ￨ Diamond ￨ Rail Length ￨ Width

Cross Member Width ￨ Strut Tower & WSW Ball Joint Width ￨ Lower Bali Joint Length ￨ Strut Tower Length

Special Measuring Situations

Front End Damage ￨ Suspension Cross Member ￨ Cradle Damage

Centerline ￨ Datum ￨ Width ￨ Lower Context ￨ Arm Alignment Twist in the Cross Member

Analyzing Damage from a Rear Collision

Sequence for Checking Body Damage

Upper Body Damage ￨ Starting Point for Checking Body Damage

Analyzing Multiple Damage

Loxxxxxxlized Damage ￨ Overall Damage

Diagramming Structural Damage

Pickup Truck Damage Analysis Direction Diagram ￨ Pickup Truck Damage Analysis Form / Repair Plan

Unitized Body Damage Analysis Direction Diagram ￨ Unitized Body Damage Analysis Form / Repair Plan

Perimeter Frame Damage Analysis Direction Diagram ￨ Perimeter Frame Damage Analysis Form / Repair Plan

Steering and Suspension Alignment

Front End Geometry Angles ￨ Steering Axis Inclination ￨ Directional Stability

The Importance of Steering & Suspension Alignment ￨ Steering Geometry & Handling

Weight Projection ￨ Scrub Radius ￨ Xxxxxxster ￨ Trailing Effect ￨ Turning Effect ￨ Xxxxxxmber ￨ Toe ￨ Turning Radius

Suspension

Drive Train Alignment ￨ Rear Wheel Drive ￨ Front Wheel Drive ￨ Radial Tires

Centering The Steering Linkage ￨ Verifying Steering Geometry ￨ Drive Train Alignment

Basic Front Suspension Designs ￨ Straight Axle: Independent Front Suspension Systems

Twin Beam ￨ Control Arm Suspension ￨ Strut Suspension ￨ Checking the Front Suspension

Checking Control Arm Suspension ￨ Checking Strut Suspension ￨ Steering Linkage Alignment

Tracking

Rear Suspension ￨ Weight Distribution

Tracking and Wheel Alignment ￨ Three Types of Wheel Alignment

Two Wheel Alignment ￨ Thrust Angle Alignment ￨ Four Wheel Alignment

Anchoring Concepts

The Objectives of Anchoring ￨ Control Points & Anchoring

Controlling & Correcting ￨ Methods of Attaching the Hold ￨ Working with High Strength Steels

Honorable Discharge, United States Air Force