Dedicated and accomplished Strategic Leader with 20+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and handling complex technical issues. Equipped with significant technical abilities with experience in supporting system implementations and troubleshooting. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Operations Management Team Leadership/Motivation Network Engineering Self-Motivated

Systems Administration/Security Customer Support Staff Development Systems Engineering

Software/Hardware Configuration System Deployments Strategy Alignment Disaster Planning

  Played a lead role in the design of a web-based helpdesk software which was used by both the English and Scottish government and resulted in a cost savings of over $60,000

  Lowered the cost of new system implementations through the use of open source software packages in addition to assisting with both warm and cold disaster recovery sites

  Instrumental in achieving various accreditations on behalf of the organization which included government level security accreditations used to externally host government projects

  Direct day to day technical operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Design and implement technical strategies focused on IT infrastructure, web services, and resources in addition to working closely with C-level executives on budgeting and forecasting

  Oversee the migration of applications to the customer s data center, implemented disaster recovery services, and remotely managed various applications

  Support multi-million dollar value outsourcing implementations which requires leading RFI/RFP processes and assessing outsourcing companies/proposals for all datacenter operations

  Led technical logistics within the organization which centered on designing innovative security and availability systems used for e-commerce systems

  Oversaw the full software development lifecycle, supported QA logistics, supervised internal support teams, and resolved complex technical issues

  Played a lead role in the planning, implementation, and testing of disaster recovery systems which included both cold and warm recovery sites  

  Facilitated technical operations which included reviewing and resolving issues, creating technical training plans, and completing assessments of IT resources

  Increased organizational productivity due to tracking errors and developing solutions along with managing ad-hoc development projects  

  Managed technical operations which included supervising pre-sales and post-sales technical support teams, assisting clients with complex issues, and assisting with acquisitions

  Oversaw the completion of a warehouse management software upgrade and managed the configuration department which produced over 1,000 configured units per day for customers

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and technical roles with a background in designing innovative software and hardware systems, implementing internal standard operating procedures, supervising support teams, and resolving escalated technical issues. In addition, I have strong experience in building positive relationships with internal/external clients, overseeing disaster recovery planning, and leading large-scale technical projects. 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes several industry specific certifications.    

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy