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Yyyyyy x. yyyyyy

902 Grier St. Apt. 314 | Xxxxxx, Ga xxxxxx xxx-xxx-xxxx |


Senior Manager


Accomplished professional with years of diverse experience, coupled with a quantifiable record of sales excellence and project management success. Possess more than 17 years of business experience including performance tracking, UAT testing and client relations. Proven ability to call on a hands-on approach in leading teams to garner organizational success. Adept in managing projects simultaneously with the utmost in leadership and accountability. Deliverer of success using strategic effort, developed metrics, process improvements and innovative system testing methods. Excel in collaborating with staff at all levels, including executive management. Foster and sustain lasting relationships with clients to aim for their goal achievement and further advancement of business opportunities. Director of project development phases and line support staff that actively contribute to business operations. In search of a Sales Operations role that will allow for support of Call Center functions.


Areas of Expertise


Operations Management | Training | Problem Solving | Strategic Planning | Analytical Research | Key Metrics Analysis

Talent Development | Leadership & Collaboration | Communication | | Time Management | Organization | Knowledge Transfer

Reporting | Resource Planning | Business Manager | Cross-Functional Teamwork | MicroStrategy | MS Office, Visio


Employment History



AT&T | Senior Tech Project Manager | 2016-Present

  • Lead a series of technical development efforts that run parallel to both the Call Center Compensation process and the direction of Business Leadership functions
  • Serve as a subject matter expert (SME) to ensure that business requirements for compensation system enhancement adhere to clients stated needs
  • Engage colleagues across teams to make sure continued development work from source systems for compensation does not impacting existing compensation processes
  • Acted twice a Business Lead and SME to migrate reporting systems for Performance Sales Tracking Applications and related reporting that supports over 22K end-users
  • Own and work as the Business Lead for sales production, data processing and reporting applications throughout AT&T Entertainment & Internet Services (AEIS) Sales and Service, previously known as Home Solution Sales Operations
  • Direct product tracking from ordering to sales/compensation using reporting systems to note critical issues
  • Drive sales compensation results supplied to Compensation Processing Systems for AT&T Entertainment & Internet Services (AEIS) Sales and Service


Senior Sales Operations Manager | 2009-2016

         Successfully built and led a sales reporting team to optimize performance of Inbound Call Centers

         Delivered guidance to the Compensation Adjustment team in overseeing thousands of monthly adjustments

         Served as the Business Owner for the Sales Compensation and reporting system; met all compensation deadlines each month through careful leverage of expertise and ability to work collaboratively to achieve goals

         Was an effective intermediary between Business and Technical Development Groups specific to system development




Bachelor of Social Science, Secondary Education-History, Mercer University


Professional Development


Training, ATT Sponsored Agile PM/PG Technical Project/Program Management

Training, MCO Development Program/Lead





Yyyyyy x. yyyyyy

902 Grier St. Apt. 314 | Xxxxxx, Ga xxxxxx xxx-xxx-xxxx |




March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  • In any sales leadership opportunity I take on, I bring with me a solid educational foundation to complement my operations management background. I have a Bachelor of Social Science in Secondary Education with a History focus from Mercer University.


  • I ve also engaged in various job trainings with current employer AT&T, including focuses on Agile PM/PG Technical Project/Program Management, as well as MCO Development Program/Lead best practice.


  • My belief system as a professional is rooted in fostering an atmosphere that drives organizational success that ultimately drives client satisfaction. I lead by example using hands-on management practices and ask that my peer colleagues and managers demonstrate this principle and lead their subordinates by example as well.


  • With any role I tackle, I will always utilize all resources at my disposal to boost achievement levels and, hopefully, instill in the teams I work with a sense of pride and accomplishment.


  • My hope is to catapult my career to the next level and transition into a role as Sales Operations Manager that will allow for the delivery of Call Center support and further refinement of my core competencies.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume





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