Personable communicator and trainer with experience growing relationships with stakeholders.

  Excellent oral presentation to educate clients or colleagues on best practices of daily operations, or how to use specific products and services.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

Account Management/Client Service:

  Communicated effectively in person, over the telephone and via email with key stakeholders.

  Gained the trust, confidence and respect of clients and colleagues in a dynamic, fast-paced setting.

  Explained a variety of products and services to customers in a clear, concise and friendly manner.

  Showcased excellent follow-up communication skills to maintain client loyalty and happiness.

  Proactively identified problems in real time and implemented favorable solutions.

Training and Development:

  Demonstrated excellent listening, verbal communication and interpersonal skills to provide training curriculum and instruction to colleagues.

  Educated flight attendants prior to international or domestic departures.

  Focused training on best safety practices, customer service and policies and procedures, including preparing documentation required by customers for international flights.

  Communicated well with members of the ground and flight crew, including the Captain.

  Displayed poise and professionalism during an on-board emergency, including for passengers that were suffering from a medical emergency.

  Worked closely with Medlink and first responders to expedite the offloading of passengers seeking emergency treatment.

Substitute Teacher, Pre-K-4, Prosper Independent School District 2015-Present

Customer Service Associate, The Kroger Co. 2014-Present

Marketing Representative, Voices Magazine 2010-Present 

Flight Service Coordinator/Flight Attendant, United Airlines (formerly, Continental Airlines) 1992-2014

Bachelor of Science (BS), Sociology, with a minor in Business Administration, Lincoln University

Completed Pharmacy Tech courses, Collin College

CPR, Pharmacy Technician Trainee and Medical and Insurance Coder Certified

Dear Hiring Manager:

With this letter, I wish to express my interest in joining your organization as a (INSERT SPECIFIC JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable communicator and trainer with experience growing relationships with stakeholders. I have excellent oral presentation and have educated clients or colleagues on best practices of daily operations, or how to use specific products and services. Among my unique qualifications:

  Communicated effectively in person, over the telephone and via email with key stakeholders.

  Explained a variety of products and services to customers in a clear, concise and friendly manner.

  Showcased excellent follow-up communication skills to maintain client loyalty and happiness.

  Demonstrated excellent listening, verbal communication and interpersonal skills to provide training curriculum and instruction to colleagues.

  Focused training on best safety practices, customer service and policies and procedures, including preparing documentation required by customers for international flights.

  Proactively identified problems in real time and implemented favorable solutions.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx