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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Results-driven Leader eager to contribute 10+ years of professional experience to a rewarding role within a high-class hotel.


Profile of Qualifications


         Recognized for the ability to oversee daily front office operations within fast-paced hotel environments.

         Dynamic interpersonal communication skills, key to establishing rapport and delivering excellent service to patrons.

         Contributed extensively to opening of multiple hotels and set up of front desk operations.

         Consistently recognized for top-notch organizational and logistics management abilities.

         Fluent in Spanish and conversational French.


Key Areas of Expertise


   Hospitality Industry Knowledge

   Interpersonal Communication

   Operations Management

   Organizational Management

   Leadership & Development

   Logistics Management


Professional Synopsis


GJP International Services Group 2011-Present

Owner and Director

         Fulfill key proprietary role overseeing daily operations for an organization providing travel services to high-profile global clientele.

         Leverage strong organizational abilities to successfully facilitate logistics and accommodations for groups of 150+ individuals.

         Strategically manage 8 team members; continually implement effective training processes to boost overall performance.


Andaz by Hyatt Wall Street 2010-2011

Guest Services Manager

         Tactically oversaw day to day operations while managing 25+ front desk team members within a high-class hotel.

         Contributed strong hospitality knowledge to the successful opening of multiple hotels; conducted in-depth training, set up front desk functions and ensured strict adherence to company policies.

         Maintained open lines of communication between upper level management and team members.

         Performed various administrative tasks with utmost precision; responsible for successfully completing scheduling and payroll operations.


Renaissance, Times Square NY, NY 2006-2010

Operations Manager

         Assumed key leadership role overseeing daily activities of 40+ front office team members.

         Demonstrated strong organizational skills while ensuring timely completion of assigned tasks and implementing strategies to boost team performance.

         Delivered high quality service to patrons, key to increasing satisfaction levels and promoting retention.

         Made knowledge-based recommendations regarding accommodations and area activities to fulfill individual patron needs.




Associates Degree, SUNY, New Paltz

High School Diploma, Ramapo High School, Spring Valley, NY




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