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Yyyyyy x. yyyyyy

- 2060 Brittian Ln Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Manager (Sporting Goods Retail)

Qualifications Profile


    Highly self-motivated, dynamic, and results-driven professional with a growing experiexxxxxxe providing high-performaxxxxxxe sales, customer service, administration, and operations management in education and retail.

-    Strong passion for delivering process efficiexxxxxxies in merchandising, customer service, and sales operations, enabling the business to achieve cost advantages in achieving a wider market following in highly competitive business environment.

-    Detail-oriented, analytical and methodical with critical thinking to strategic solutions in addressing professional relationship and work issues even under stress.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results independently or in a collaborative engagement.

    Strong people management and interpersonal communication skills that inspire customer confidexxxxxxe while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Merchandise Display Management

    Customer Service Management

Business Operations Management

    Business Development

    Fiscal & Budget Management

    Process/Workflow Improvement

    Profitability Management

    Relationship Management (Customers, Faculty, Students, the Public, & Suppliers)

    Project/Program Management


    K-12 Teaching & Lesson Planning

    Compliaxxxxxxe Administration

    Staff Supervision & Training

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),


Professional Experiexxxxxxe


Dunham's Sports Ÿ Xxxxxx, XXXXXX Key Carrier, Department Coordinator May 2015 Present

    Provide customer service, welcoming walk-in patrons to the store, promoting sports merchandise, assisting customers with their purchase decisions, and addressing customer issues that win customer patronage and repeat business.

    Resolve customer complaints, mentoring the sales staff on handling difficult and complicated sales and relationship situations that effectively revers customer dissatisfaction.

    Supervise employees engaged in sales focused on sports apparel, inventory management, handling call outs, recoxxxxxxiling cash payments, providing customer service, and filing ATF paperwork.

    Manage seasonal crossover, promoting new merchandise appropriate for the season using effective display strategies.

    Conduct merchandise inspections to ensure correct pricing, while ensuring that displays are backed with stockroom inventory of fast-moving items, delivering on their fuxxxxxxtional features as advertised.

    Assign employee schedules to specific tasks that maximize their productivity and competexxxxxxy to handle sales and operations activities while ensuring compliaxxxxxxe with policies, service quality standards, and sales targets.


Xxxxxx Christian Academy Ÿ Xxxxxx, XXXXXX Teacher Dec 2013 May 2015

    Developed and implemented lesson plans in accordaxxxxxxe with approved curriculum and teaching standards while keeping daily classroom activities and schedules running smoothly as planned.

    Leveraged excellent communication skills to establish rapport with students while creating the right atmosphere conducive to a rewarding learning experiexxxxxxe for students.

    Provided individual support and group dynamics in developing social, language, communication, and cognitive skills in developmentally appropriate ways.

    Conducted day-care duties, maintaining a safe, clean and constantly supervised environment for the children, while developing professional relationships with parents and families that ensured a learning continuum between home and school.




High School Diploma: General Studies, Homeschool Xxxxxx, XXXXXX, USA (2010)

Professional Development

    Continuing education in Early Childhood Development

Awards & Recognition

    Promoted twice within 12 months of employment, Dunham s Sports

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