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Yyyyyy x. yyyyyy

- 815 Pershing Dr. Apt. 439 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Wealth/Asset Management ▪ Operations Management

Qualifications Profile

 

    Self-assured, dynamic, and results-driven professional with more than years providing high-performance sales, client services, and multi-site property management in the realty business.

-    Exhibited exemplary dedication to process efficiencies in providing customer services and concurrently developing and managing several properties that generated sales and rental revenues

-    Highly detailed and analytical, with innovative thinking to strategize win-win solutions in resolving professional relationships with clients and contractors, including operational support work issues.

    Proven quick learning abilities to achieve high productivity levels in fast-paced or demanding work environments.

    Multitasker with organizational and prioritization skills that maximize budgets, people, and resources to achieve outstanding results even under stressful or demanding situations.

    Excellent interpersonal communication fiat that brings workforce diversity into a teamwork advantage in attaining shared commitments and objectives.

 

Key Expertise


Marketing & Sales

    Business Development

    Retail Sales Management

    Property Sales & Rentals

    Sales Negotiations & Closure

    Multiple Account Management

    Customer Service Management

Business Operations

    Strategic Planning & Execution

    Relationship Management (Clients, Contractors, & Vendors)

    Project/Program Management

    Property Maintenance Administration

    Policies & Regulatory Compliance (i.e. OSHA, EPA, etc.)

Financial

    Investment Portfolio Management

    Fiscal & Budget Administration

    Fixed Asset Management

    Wealth Management

    Profitability Management

    Risk Management

    Procurement/Contract Management

Administration

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking


 

Professional Experience

 

Wealth/Asset Management

    Provided accounting support in managing fixed and depreciable assets that included real estate properties and investment instructions (marketable securities, bonds, funds, and deposits).

    Assisted the property manager in maximizing value of assets through planned and managed accounts receivables in property leases, rentals and sales, and overseeing timely collections and accurate payment processing/journalizing.

    Managed deposits and advances on rentals that ensured proper placements in short and long-term investment opportunities.

Customer Service

    Provided exceptional client service to potential and current residents to achieve long-term occupancy and retention, enabling more accurate budget assumptions and forecasts in annual budget planning.

    Interacted with residents regularly, addressing tenant issues and resolving concerns and disputes on property maintenance and administration issues that increased confidence with the business.

Operations Management Support

    Managed routine operations in property sales, leasing and maintenance, ensuring compliance with company policies and service quality standards, including operating procedures that observed cost containments/reduction, and productivity levels.

    Conducted regular tenant and market surveys to assess service sufficiency, customer satisfaction, and determining unmet needs for service development moving forwards.

    Built sustainable professional relationships with accredited vendors and contractors that enabled fast and efficient 3rd party property maintenance.

    Assisted prospects in qualifying for an apartment home, advising them of all pertinent documents needed to process their applications for lease or rentals.

    Ensured apartments were move-in ready while maintaining and updating resident lease files.

 

 

Yyyyyy x. yyyyyy

- 815 Pershing Dr. Apt. 439 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Wealth/Asset Management ▪ Operations Management

 

Professional Experience (continued)

 

Marketing & Sales Support

    Drove sales by creating high-visibility print and online marketing programs that showcased the quality of the property and the lifestyle available at the apartment home, generating interest through regular open house property promotional tours for prospective owners.

    Researched on market trends and competition in the property business that enabled the business to keep abreast in delivering the kind of services that clients expect.

    Built and maintained sustainable professional relationships with clients to ensure continued customer loyalty, repeat business and word-of-mouth promotions.

 

Work History

 

Foulger-Pratt Xxxxxx, XXXXXX

Interim Multi-Site Property Manager Jun 2016 Present

Assistant Property Manager Jul 2014 Present

Leasing Consultant Jun 2013 Jul 2014

Whole Foods Xxxxxx, XXXXXX Prepared Foods Team Member Mar 2012 Apr 2013

Eclinical Works Rockville, XXXXXX Research Technician May Nov 2011

MainGate Enterprise Kensington, XXXXXX Sales Representative Aug 2010 Jan 2011

 

Education & Credentials

 

    B.S. in Finance, UNIVERSITY OF MARYLAND (2014 Present)

    A.A.S. in Business Administration, XXXXXX COLLEGE Rockville, XXXXXX (2009 - 2012)

 

Awards & Recognition

    Gold Lease Star award recipient (2014) Bronze Lease Star award recipient (2013)

Professional Affiliations

    Volunteer: Accenture greening projects

    Volunteer: Whole Foods Soup kitchen

    Member: Xxxxxx College Business & Economics Club

    Onboarding Mentor: Foulger-Pratt

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